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Luther Brookdale Chevrolet Buick GMC

Brooklyn Center, MN

Overview
Employees
Reviews
Vehicles
4.5
1,413 Reviews
Luther Brookdale is the #1 GM volume dealership in the State. We have more GM inventory than anyone and we are the #1 Certified Pre-Owned dealer in MN. We specialize in guest service. Call, Chat or stop buy today and experience our difference plus get the Luther Advantage with every purchase Including Gas discounts on every gallon! Check us out today located on 694 & Brooklyn Blvd
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6701 Brooklyn Blvd.

Brooklyn Center, MN

55429

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Showing 1,413 reviews

August 24, 2023

It was the most friendliness place I've ever encountered. Lance was professional but yet down to earth. He was very honest with us and our communication. I will ALWAYS buy my vehicles from Lance. More

by onewomanandabucket
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lance Vadnais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Reil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. I am sincerely pleased to know that Lance's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 23, 2023

My service agent was very patient and healthy and he went beyond and above to find out what was going on with my car and I really appreciate it and I will be my next car from there More

by Sheree Nute
Recommend Dealer
Yes
Employees Worked With
I'm not sure if I'm pronouncing his name right but muffy was very helpful towards me
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Aug 25, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for taking the time to write about your experience with us, Sheree. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help you. We would love to work with you again. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 23, 2023

Drew was polite, courteous and respectful! Prompt service and all questions answered in a professional manner. Thank you! More

by LYNETTE.FELEGY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Dorenbush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Prekker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Drew was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 23, 2023

This was a top-notch operation from beginning to end! The service personnel were fast, friendly, and extremely knowledgeable. I received outstanding service at a fair price. I just recently moved to this More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Hammond
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Aug 25, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Your kind words and fantastic review are greatly appreciated, Dave! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 23, 2023

They told me it would only take an hour I had an appointment and they told me the appointment didn't matter More

by RTDESTROYERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Aug 25, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thanks for your review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're sorry about the miscommunication regarding appointments. If you would like to discuss your visit further, please reach out to me directly. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 23, 2023

I don't trust the dealership at this point. I was given a list of things to fix, none of which were my brakes, even though they were clearly squeaking. My A/C had 1 leak fixed for almost $2K. D More

by lynnisha.grigsby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick, Thomas
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Aug 25, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate the opportunity to hear more about your recent visit to our dealership, Lynnisha. Our customers are our top priority, and we strive for satisfaction. If you are feeling as if your vehicle’s needs were not met, then it is apparent we fell short of our customer service goal. Please contact me at your earliest convenience as I would like to further discuss your visit. I look forward to the opportunity to speak with you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 23, 2023

Top Notch! Always courteous and helpful. On time and very helpful. Excellent service with a smile. More

by SHARILYN_WISSINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Miller
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Aug 25, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for leaving us this great review, Sharilyn! I am very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 23, 2023

Pleased as always Thomas has great customer service and always takes good care of me More

by Binitaturnipseed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
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Aug 25, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Thomas does for Luther Brookdale Chevrolet and our customers. Hope to see you again soon! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 23, 2023

Horrible service, no attention to detail, and don't explain things from a to z More

by evaidich05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
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Aug 25, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. I would appreciate hearing more about this issue so that we may work together to make amends. Please contact me at your earliest convenience. I hope to hear from you soon. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 23, 2023

Scheduled recall work, showed up for appointment, find out 2 hours later parts aren’t in. Took a half day off from work to have nothing done. Had to reschedule. Call center was not real informed and didn’ More

by Buckeyes719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None in sales
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Aug 25, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for taking the time to share your recent experience at Luther Brookdale Chevrolet. We want each customer to be completely satisfied upon visiting us, and I apologize that our lack of communication regarding the parts situation resulted in a bad impression. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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