Luther Brookdale Chevrolet Buick GMC

A little slow when I picked up car I did understand but and you employees should ask customers if they want it washed I will be back and you employees should ask customers if they want it washed I will be back More

My dealings with the tech,Drew, was wonderful. He was so pleasant and his laugh and smile made me feel at. Ease. I have always had a good experience with this dealership. He was so pleasant and his laugh and smile made me feel at. Ease. I have always had a good experience with this dealership. More

Very poor service. They sold me a vehicle and promised fixes. I had to follow up for months before anyone would get back to me. They then fixed things partially and aga They sold me a vehicle and promised fixes. I had to follow up for months before anyone would get back to me. They then fixed things partially and again promised they would follow up. I still haven’t received a call back. I’ve given up and will not be using or recommending them again. More

Sales rep David was great to work with! He’s kind, helpful and a true professional! He’s kind, helpful and a true professional! More

It's all been as expected. Sales was respectful and smooth. Service has been helpful and accommodating. Sales was respectful and smooth. Service has been helpful and accommodating. More

Great service from all involved. Prices are a bit high but overall I feel like I purchased a reliable vehicle. Prices are a bit high but overall I feel like I purchased a reliable vehicle. More

Absolutely the best team to work with. They can provide you with excellent service and help you find exactly what you are looking for. If any problem occurs, they make sure to take care They can provide you with excellent service and help you find exactly what you are looking for. If any problem occurs, they make sure to take care of it without hesitation. Adam was great to work with and made buying the truck I wanted so easy and effortless. Thanks Brookdale Team! More

The service is great and easy to schedule. The service advisor was both knowledgeable and friendly. The service advisor was both knowledgeable and friendly. More

Very professional layout - streamlines incoming process. Nice waiting area. Courteous respectful team. Clean simple process Nice waiting area. Courteous respectful team. Clean simple process More

Firstly, I want to commend K-Sandra for her exceptional customer service. She was personable, well-informed, and went out of her way to assist me. However, there are some areas for improvement that I'd lik customer service. She was personable, well-informed, and went out of her way to assist me. However, there are some areas for improvement that I'd like to bring to your attention to enhance the overall buying experience in the future. When I completed all the paperwork late on a Saturday, I was given the option to take the car home immediately. I declined, as it was nearly 7 pm, and I wanted to be considerate of the detailing team's time. Living nearly an hour away, I returned on Monday to pick up my car, only to find it had not been cleaned. The dirt that was present during the test drive remained. K-Sandra graciously took it upon herself to do some quick cleaning, which I appreciated. Additionally, I had to make another trip to the dealership the following day due to a forgotten document. K-Sandra requested that the detailing team clean the car at that time, which it was definitely an improvement from the day before, although the moonroof in the back was still left untouched and almost looked as if the glass was foggy/sun damaged. On the technical side, I experienced some difficulty getting my Buick app and OnStar connected. While this was eventually resolved, I discovered that despite an alleged inspection, the car's tires hadn't been checked. Given that I was assured of a thorough inspection, this lack of attention to detail was disappointing. Finally, for a purchase exceeding $50,000, I would have expected the car to come with a full tank of gas. Having to stop for fuel on my way home detracted from the excitement of driving a new car. I hope you find this feedback valuable for refining your customer experience moving forward. Thank you. More