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Luther Brookdale Chevrolet Buick GMC

Brooklyn Center, MN

Overview
Employees
Reviews
Vehicles
4.5
1,415 Reviews
Luther Brookdale is the #1 GM volume dealership in the State. We have more GM inventory than anyone and we are the #1 Certified Pre-Owned dealer in MN. We specialize in guest service. Call, Chat or stop buy today and experience our difference plus get the Luther Advantage with every purchase Including Gas discounts on every gallon! Check us out today located on 694 & Brooklyn Blvd
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6701 Brooklyn Blvd.

Brooklyn Center, MN

55429

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Showing 1,415 reviews

September 17, 2023

Service Department is not up to its normal standards. With appointments you wait over an hour to check status of vehicle and they haven’t even started service. What good is an appointment if it isn’t hon More

by Wdgrandstrand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Sep 19, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We appreciate you sharing the feedback regarding your recent visit to Luther Brookdale Chevrolet's service department. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. If you would like to discuss this issue further, please feel free to reach out to me. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 17, 2023

Fast, fast friendly good work clean facilities outgoing service people former employee trust the work I get could send message More

by rwhames545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Servove
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Sep 18, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 17, 2023

Everyone was very helpful and respectful and made the process easy and I would recommend people to go here More

by mclemore_dekora
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terri Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Rosas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Stark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alberto Zagal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We always like to read customer feedback and I am happy to know your recent visit was a pleasant one. Customer service is a huge priority for us, so it is great to know that our entire team treated you with the respect you deserve. Congratulations on your new car! If there is anything else that we can do for you, please don’t hesitate to reach out. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 17, 2023

Nice and friendly staff, they care about you and providing great service on your vehicle... More

by Nancy Burns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Thrane
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Sep 18, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for putting your trust in Luther Brookdale Chevrolet, Nancy! We pride ourselves in our service department’s ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 16, 2023

Terrance was great, very personal and informative. However when we were waiting for them to detail our car, we waiting over 3 hrs even though we were told about an hr. We would have appreciated bette More

by melissa_gardner50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Reil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terrence Ruffin
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Sep 18, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thanks for your great review, Melissa. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I'm glad that this was the case for you! I will pass your feedback along to our team, and please let us know if there's anything else we can do for you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 16, 2023

Max and Carlos were both very professional and courteous. Each explained the service and cost well. More

by Kmgold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos / Max
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Sep 18, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that Max, Carlos and our team made such a great impression on you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 16, 2023

This dealership handed my vehicle with excellent care. They where very professional and even showed me what was going on when I had questions about my vehicle. I felt like I was treaded like family. ⭐️⭐️⭐ More

by jakeherzog64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole turner
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Sep 18, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Jake, hello and thank you for this fantastic review! Family is just what you are and I am very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 16, 2023

They were willing to work with me on holding car until I could get there and then stayed late More

by patrickatherton0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Dorenbush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat Riestenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 16, 2023

Happy. Great service good job Case was very helpful. Technician did agreat job and cleaned the power steering fluid off the engine compartment More

by timmweiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casie
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Sep 18, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with Casie and our team and we look forward to working with you again down the road. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 16, 2023

Used them for last five cars always have excellent service . Am very well pleased with them More

by jerryphelps801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Warner
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Sep 18, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Jerry, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Sep 18, 2023 -

jerryphelps801 responded

Curt i love your entire dealership from my salesman mr. Warner to your great service dept.you have my

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