Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Luther Brookdale Chevrolet Buick GMC

Brooklyn Center, MN

Overview
Employees
Reviews
Vehicles
4.5
1,413 Reviews
Luther Brookdale is the #1 GM volume dealership in the State. We have more GM inventory than anyone and we are the #1 Certified Pre-Owned dealer in MN. We specialize in guest service. Call, Chat or stop buy today and experience our difference plus get the Luther Advantage with every purchase Including Gas discounts on every gallon! Check us out today located on 694 & Brooklyn Blvd
Contact Dealership
View Awards

6701 Brooklyn Blvd.

Brooklyn Center, MN

55429

Directions

By Type

Showing 1,413 reviews

September 18, 2023

Great customer service - - very courteous staff and they always let me know about any upcoming service that I might need. More

by cmacc5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Sep 20, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 18, 2023

Customer Service was very good! Just a little expensive.Rep indicated it would take about an hour and a half! But too about 45 mins to an hour! Done quicker than expected which was More

by helen.johnson37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew
Report | Print
Sep 20, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Helen, thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 18, 2023

The work itself is fine. The wait times are unacceptable. Made a APPOINTMENT, brought my car in and not until 2 1/2 days later did they even diagnose the problem… once they d More

by HippStuff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Report | Print
Sep 20, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thanks for leaving this review. We take your feedback seriously and would appreciate the opportunity to discuss your experience at our Service Center. Please contact me at your earliest convenience. I look forward to speaking with you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 17, 2023

Fast, fast friendly good work clean facilities outgoing service people former employee trust the work I get could send message More

by rwhames545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Servove
Report | Print
Sep 18, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 17, 2023

My main concern was not solved. 4 AWD service light still on and diving in 2 W mode still not working. More

by TLOR5229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Sep 19, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate learning about your experience at our dealership. My number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 17, 2023

Service Department is not up to its normal standards. With appointments you wait over an hour to check status of vehicle and they haven’t even started service. What good is an appointment if it isn’t hon More

by Wdgrandstrand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Report | Print
Sep 19, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We appreciate you sharing the feedback regarding your recent visit to Luther Brookdale Chevrolet's service department. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. If you would like to discuss this issue further, please feel free to reach out to me. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 17, 2023

Very nice customer service and also I appreciate my vehicle was washed & ready in a timely manner More

by msred676
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary
Report | Print
Sep 18, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 17, 2023

I appreciate the attention to details and follow through in getting the work completed in a timely manner. Employing mechanics that are trained and knowledgeable. Zach Miller is a compliment to the servic More

by s.torgerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Miller
Report | Print
Sep 18, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for the awesome feedback! You're right, Zach is an excellent service advisor and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 17, 2023

Beat customer service ever. Always trying to please the customer. Never had a disappointment moment with them. David was so polite and friendly. More

by angela.dotson76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance Gunderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Warner
Report | Print
Sep 18, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

At Luther Brookdale Chevrolet, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. I am very pleased you enjoyed your recent visit with David and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review, Angela! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

September 17, 2023

I was in the accident the towed my car to the dealership instead of the collision center,so when working with my insurance the ask for photo so I went there ask for the key PHILIPS was very rude that's not More

by zaparlediesel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Philip
Report | Print
Sep 19, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate you sharing your feedback about your time spent with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

1
...
53
54
55
...
142