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Luther Brookdale Chevrolet Buick GMC

Brooklyn Center, MN

4.5
1,415 Reviews
Luther Brookdale is the #1 GM volume dealership in the State. We have more GM inventory than anyone and we are the #1 Certified Pre-Owned dealer in MN. We specialize in guest service. Call, Chat or stop buy today and experience our difference plus get the Luther Advantage with every purchase Including Gas discounts on every gallon! Check us out today located on 694 & Brooklyn Blvd
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6701 Brooklyn Blvd.

Brooklyn Center, MN

55429

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Showing 1,415 reviews

October 14, 2023

Zach is the best person to ever live, he’s the best ever in existence More

by Millazachz3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Zagal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Miller , Tiffani Jorgenson
Oct 17, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to Zach. Please let me know if I can do anything further to help. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 14, 2023

Worst oil change service EVER! ! I left with my coolant not even checked and yes it was low and I needed to add oil LITERALLY 2 days after the “oil change” and now idk if they even More

by mj.29palms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service center
Oct 16, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Oct 16, 2023 -

mj.29palms responded

I have called already to rectify this situation and I’m STILL waiting for a response call back!

October 14, 2023

Service had no management at 1 hour before closing on a Friday. Had to come back at a later date to have management look at my issue. I made sure I called and that a manager would be on duty.that day. More

by kevinjonholt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Larsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We're sorry to hear about your negative experience. We'd appreciate the opportunity to discuss it further. Please contact us at your earliest convenience. We look forward to hearing from you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 14, 2023

Service was excellent for my leased car! Wait time was a little under an hour. More

by shirleyjenkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Reil
3.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Theeuwen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for taking the time to leave a positive review, Shirley! I appreciate your support and hope to have the pleasure of serving you again soon! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 13, 2023

Brought vehicle in for noise in driver side door. They said they couldn’t hear the noise, but it’s still present More

by timmmark57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Gebre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : K-Sandra Martin
Oct 16, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for sharing your experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to me to discuss your experience further. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 13, 2023

Complete and awesome service. The persons were very courteous, polite and friendly to all my questions. More

by larry.mayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Apron Larson
Oct 16, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for this amazing review! I really appreciate your business, Larry. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 13, 2023

Luther Brookdale has been the best dealership we’ve dealt with in the many years we’ve been buying and servicing our cars. In specific our service rep, Zach Miller, will always take the time to talk to us a More

by RMB1124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Kabir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zachary Miller
Oct 16, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 13, 2023

Staff is very friendly and knowledgeable. . They do their work in a timely fashion and summary of work is through. More

by PLEDING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Oct 16, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 13, 2023

Excellent service writer! Clean shop! Waiting room had free hot coffee! Great location! Polite service cashier! More

by DAVEMCDOWALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Vadnais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for visiting our service department and for leaving the kind words, Dave. I plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 13, 2023

I have always been very satisfied with the dealership. Their work is always promp and correct. Always very courteous and accommodating More

by MARVIN17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Prekker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate your input, Marvin. I'm glad to hear that you are consistently impressed with the service we offer here. If there is anything more I can do for you please come back and see us any time! Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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