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Luther Brookdale Chevrolet Buick GMC

Brooklyn Center, MN

Overview
Employees
Reviews
Vehicles
4.5
1,415 Reviews
Luther Brookdale is the #1 GM volume dealership in the State. We have more GM inventory than anyone and we are the #1 Certified Pre-Owned dealer in MN. We specialize in guest service. Call, Chat or stop buy today and experience our difference plus get the Luther Advantage with every purchase Including Gas discounts on every gallon! Check us out today located on 694 & Brooklyn Blvd
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6701 Brooklyn Blvd.

Brooklyn Center, MN

55429

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Showing 1,415 reviews

November 01, 2023

It was a 3 hour wait for an oil change. Two extra issues not dealt with. More

by gbeuning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John in service
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Nov 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 01, 2023

All the staff was super helpful and kind, they made sure to keep me updated everyday my fleet vehicle was there on the progress they made and time frames of when it would be done! I appreciate everyone who More

by quinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Nov 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for sharing your experience with us, Quinn! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. I am happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to us if you have any questions or need anything in the future. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 01, 2023

Very friendly, and courteous staff members. Waiting area is clean, well kept up. Wait time for oil change with a scheduled appointment was a bit lengthy-nearly 90 minutes. More

by martydras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fagerlee, 5 stars
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Nov 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thanks for your great review, Marty. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 01, 2023

Professional service with exceptional customer service. Very friendly staff who keep you updated on the work on your car and nice customer lounge. More

by jcsuek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moses Anariva
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Nov 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. I believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 01, 2023

They helped me through the purchase process and answered all my questions. They were quick to respond. It was a good experience overall. More

by toddhut
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ted Gebre
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mahdi Osman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Todd, thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Luther Brookdale Chevrolet! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 01, 2023

Informed abt items needed. Happily surprised to learn both of my chips were available for installation during my service visit so I didn’t have to return later. More

by KPURIFOY16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos in Service Dept
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Nov 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 01, 2023

Nick Was very courteous and professional. Listened to what I had to say about the problem with my car after bringing it back a second time and reached out to me to let me know how things were More

by jcfourness61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Vandusen
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Nov 01, 2023 -

jcfourness61 responded

Would bring my car back for service again.

Nov 01, 2023 -

jcfourness61 responded

*

Nov 03, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

JC, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Nov 03, 2023 -

jcfourness61 responded

Would definitely come back for service!

October 31, 2023

John was personable & took the time to explain & give me the best possible rate for servicing my car's needs! Overall this was a pleasant experience! More

by Jesus is Real
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fagerlee
Report | Print
Nov 01, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I really appreciate you taking the time to leave us this feedback! I'm so happy to hear that John and our team were able to find you the perfect deal to fit your needs. Luther Brookdale Chevrolet looks forward to seeing you again for your next service appointment! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 31, 2023

Orlando did a great job, got back to me fast to answer questions and was very thorough. Luther Brookdale has a huge selection of vehicles but to keep it simple Orlando helped find what I was looking for a More

by kerry8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Dorenbush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando Post
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Nov 01, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Congratulations on your new vehicle, Kerry! We appreciate the feedback and are pleased that your experience with Orlando was so positive. We do our best to make sure all of our customers leave with the right vehicle and I'm glad that you're enjoying yours. I look forward to seeing you again. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

October 31, 2023

The people who work there are AMAZING from the minute you enter until you get done More

by NASROHASSAN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fagerlee
Report | Print
Nov 01, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate you for letting others know about your experience, Nasro! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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