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Luther Brookdale Chevrolet Buick GMC

Brooklyn Center, MN

Overview
Employees
Reviews
Vehicles
4.5
1,419 Reviews
Luther Brookdale is the #1 GM volume dealership in the State. We have more GM inventory than anyone and we are the #1 Certified Pre-Owned dealer in MN. We specialize in guest service. Call, Chat or stop buy today and experience our difference plus get the Luther Advantage with every purchase Including Gas discounts on every gallon! Check us out today located on 694 & Brooklyn Blvd
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6701 Brooklyn Blvd.

Brooklyn Center, MN

55429

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Showing 1,419 reviews

February 22, 2024

I brought my car in for an oil change and it was flagged for an alignment issue. I kindly reminded them that they performed a 4-wheel alignment during my last oil change. Then they drove through the detecto More

by Customer 13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Feb 23, 2024 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your feedback. Here at Luther Brookdale Chevrolet, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Mar 01, 2024 -

Customer 13 responded

Hello Curt, I responded to you last week with a message, but never heard a response back. The alignment on my car is still off. Is Luther going to stand behind their work?

Mar 12, 2024 -

Customer 13 responded

Curt, I still have not received a response back. Was that just an auto-generated message? I'd also like to point out that your service group just "pencil whipped" the inspection. All the tread depths were the same, all the brake pad thicknesses were the same, all the tire pressures were the same even though you only need to look at the dash. It was all just fluff, so why give that to the customer? You have some serious quality issues at your Luther Brookdale Chevrolet Service Center.

February 18, 2024

Sales dept is terrible,we went to reception desk and no one there ,sales people all around but none greeted us , after 20 minutes we gave up and left , I guess business must be really good ,although they h More

by Florianflorian4
Recommend Dealer
No
Employees Worked With
Kevin Kallhof
1.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Olsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mahdi Osman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Kabir
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bao Ho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Beavens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moses Anariva, K-Sandra Martin, Manny Dominguez
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Feb 20, 2024 -

Luther Brookdale Chevrolet Buick GMC responded

I’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

January 03, 2024

I like the way the service department treats the customer, they don’t act as if a customer is a moron. I like the fact that they listen to you and then treat you like you got some brains. Now that I More

by seven3751
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Vadnais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gunderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2024 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

December 12, 2023

Friendly, efficient, informed. Always helpful and easy to schedule and work with employees. Thank you! More

by jerelyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not these departments
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Dec 12, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate your input, Jerelyn. I'm glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

December 12, 2023

Always a positive experience whether dealing with oil change lane or my service writer Casey. Friendly staff and clean service dept More

by Jason@thinkgreenmn.com
Recommend Dealer
Yes
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Dec 12, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate your input! I'm glad to hear that you are consistently impressed with the service we offer here at Luther Brookdale Chevrolet. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

December 12, 2023

They get me checked in and out fast. The rental area is also fast and friendly. More

by JW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Muffy
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Dec 13, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

December 11, 2023

Very easy to work with. Adam was great. I would recommend this dealership to anyone to buy a vehcile. More

by dday6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Prekker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Gebre
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

December 11, 2023

Always Smiles and friendly. Informative but not pushy! (Much Appreciated) Always Clean and Sparkling. Receptionist Very Polite..Friendly..Service is Exceptional!! More

by TIM.M.HILTON
Workmanship
Recommend Dealer
Yes
Employees Worked With
Zach in Service
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Dec 12, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Tim, thank you for writing this amazing review for our team! At Luther Brookdale Chevrolet, we always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

December 10, 2023

🙏🏾 Thank you for all the great help. So excited about my new ride. It’s everything I wanted. More

by sarahjojo8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance Gunderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bao Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for leaving us this review, Sarah. I am very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

December 10, 2023

Great experience overall! Speedy, organized, awesome job!! First time purchasing at Luther, we will be back. More

by Jfbrown1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance Vadnais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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