Luther Brookdale Chevrolet Buick GMC

The price was good and staff friendly at first. We had the price agreed to before I arrived and they only had to evaluate the trade. Who was to think the attempted purchase would be a 6 hour nightmare. the price agreed to before I arrived and they only had to evaluate the trade. Who was to think the attempted purchase would be a 6 hour nightmare. I got there at 1:45 and left at 7:45 unable to get an acceptable vehicle. Problems started after the price of the traverse and trade seemed fine to both parties. I was shuffled to a finance office where they presented me with a contract that they had inserted a $537 licencing fee and a $75 documentation fee for an out of state (FL) licence fee. I explained I trade every 3 years and as I take the plate with me to the new vehicle, I usually do the transfer of the vehicle description and pay the fees to FL. In fact, I showed them on the registration that the instructions for doing the transfer said that the owner is responsible to do the transfer - not the dealer - and a list of instructions on how I should do it was also listed. The licence girl insisted that it is state law that they do it as she claimed I might not do it. I told her thats the law for MN licences, but in FL the customer does it when buying out of state and showed her the instructions again. After 10 minutes of her showing me some bogus FL forms with numbers she claimed added to her $500 number and my pointing out that not one of them had any mention that it came from the lee county fl tax collector, she said that the best she could do is put in a $167 licencing plus the $75 documentation fee for now with the contract to be rewritten with the correct numbers. At that point we were still negotiating the contract terms and price. They put this and a lot of other papers in front of me including ones like I agree that they had showed me how to work the various features of the car and many other items, none of which they had done, but I signed as I was trying to hurry time when the vehicle could be viewed. I called the fl license bureau and got the correct fee amount the next day. The fee when I called was $77 for the title transfer and $7.85 for the vehicle change and as I told her I was told the owner of the vehicle usually sends in the money and forms to make the change. They were trying to charge 5 times more for this using the sales tactic that "oh this $557 charge is what the state of FL requires it does not go to us". This actually may be a consumer fruad to misrepresent and charge fees that are not of a government entity so Watch Out. For a couple of hours then I was shuffled to different people who tried to sell me things or left to roam while supposedly the vehicle was being cleaned and readied for me to approve. Finally around 7 it comes out. They park it so the drivers door is only 16" from another real old car that had a mother and her family waiting in it. I thought this was bad, but wanted to do the inspection and decide to take the car or not. Later I thought were they trying to hide something on that side of the vehicle. We looked it over. I asked where the battery was. The salesman fumbled around trying to find it and I went to the back lift gate and opened it to see if it was in there. I immediately hurt my back as the lift gate seemed to initially need 30 lbs of pressure to get started opening. I asked if perhaps the struts were bad. I then notice that the gate wouldn't close, as all other gates I have opened, by just letting them fall. 2 of three times when I tried to close it the door open light stayed on and the door remained loose. The sales manager Kevin assure me it was like the hood in the front of the car. You have to slam the door shut to get it to close. This didn't seem right to me, but he brought in the service guys to blow smoke at me and confirm that the door need to be slammed. I suggested they adjust the latch. They said that there was no adjustment. I told them I could not approve it like that. Then I noticed the dirt and filth. The carpets had dirt on the top. The rear door was dirtier on the inside then any I have ever seen. Under the door on the inside was caked with a red brown mud, so thick you could not see the door color. The hood had many what appeared to be scratches, the sides had alot of black dot type things that you couldn't tell if they were rock chips, tar spots or what. After some discussion Kevin said he would have it cleaned up and I could look at it tommorrow as they were too busy tonight with 35 deliveries. He would not agree to fix the defective rear door or even acknoledge it was bad. He claimed that's the way it was. The next day I talked to the salesman he mostly just defended their company actions, offered to pay the $75 fee himself if I approved the vehicle. I told him I was not approving the vehicle. So I went to another dealer to check on the rear lift gate as I couldn't believe gm would have it that bad. Sure enough just dropping the door 20 times in a row it closed perfectly without hanging up. There appears to be no adjustment in the latches. The guys at Luther had simply tried to fool me again. To keep my rebates, I negotiated the same vehicle with the other dealer. We agreed to terms, but found that Luther was holding $3500 in rebate money (that they evidently processed and received even before I approved the vehicle). Thus, I was unable to complete the deal with the other dealer. I called Kevin and he would not agree to release the money. Spent most of his time saying that they did everything right and he would enforce what he calls a contract and make me pick up the vehicle. I tod him too that I would not approve or pick up the vehicle and reitterated most of the reasons above. You be the judge. Might not happen to you, but, this is the character of the sales and management of Luther Brookdale Chevrolet. My experience is that their main tactic seems to be trying to make you sit and wait to lower your patience and defenses so you will sign their forms quickly without questioning so they can hold the forms to force a sale. This is my experience but, Be wary of this. I never approved or took delivery of any vehicle. But, they continue to hold the title to my trade, my gm rebate money and maybe more ransom to force me to approve a defective vehicle. I have much more detail of my whole day horror experience at Luther. Hopefully, I can add it later as it is too late tonight. The chevy traverse seems nice if you get a new one. This one seemed to me to be used to have been taken off road and should have been listed as a demo, show model or something, but not new for sure. More

Last week we brought our Buick LeSabre in for service. The Brookdale Buick GMC service department was friendly and waiting for us when we arrived for our appointment. The work was done quickly and the car The Brookdale Buick GMC service department was friendly and waiting for us when we arrived for our appointment. The work was done quickly and the car was given a free wash which I especially liked. We are now ready for a trip to Michigan. The job was well done. More

I've bought at least 10 cars over the past 25 years, and this was the best experience I've had by far. It was also the first time I bought an American car since 1987 when I vowed goodbye to US made automob this was the best experience I've had by far. It was also the first time I bought an American car since 1987 when I vowed goodbye to US made automobiles. For the value, I couldn't pass up this 2011 Malibu LS, rated best Mid-size Car for the Money for May 2011 by US News and World Report. Yes, I would recommend family or friends to this dealership without question. Clyde Torvik is an incredible salesman to work with from beginning to end. He had abundant patience with me as I bounced back and forth between deciding whether to go Accord, Legacy, Camry, Fusion, or Malibu. He went out of his way to help me and make sure I understood how the car worked even after the sale. He paid attention to every detail, carrying a smile throughout. There was no pressure from this dealership ever. It was very late at night, nearly 11PM when finishing up the sale and finance, and Clyde acted as if it were the beginning of his day. On the previous day, he came in on his day off to help me when I could be there at night. I was also blown away by the professionalism of Josh in finance, who also stayed late to be sure everything got done. Josh gave me all the options, and did so with a smile and humor, even though I know he had been there for nearly 15 hours. When you are in the market for a car, I highly recommend that you go and visit this dealership. More

I came in to the service department without an appointment as my vehicle started showing multiple problem messages. I was greeted well and was able to leave the vehicle for service that morning. appointment as my vehicle started showing multiple problem messages. I was greeted well and was able to leave the vehicle for service that morning. I was informed of the solution and the problem was corrected in a very timely manner. The service advisor kept me informed and all went smoothly. I will not hesitate to return when future service work is needed. More

Setting the service appointmemt was difficult. I was disconnected 4 times. Service was very busy when I arrived. Staff was very friendly but it took 20 minutes to get checked in. I was asked multiple disconnected 4 times. Service was very busy when I arrived. Staff was very friendly but it took 20 minutes to get checked in. I was asked multiple times if I wanted a car wash yet my car appeared unwashed when I picked it up. I appreciated the staff but organization could stand improvement. More

We bought a new 2011 Buick Regal at Brookdale Buick and I can't say enough about the friendliness from the receptionist to the finance gal to Clyde our salesman. Clydes kindness and showing that he cares fro can't say enough about the friendliness from the receptionist to the finance gal to Clyde our salesman. Clydes kindness and showing that he cares from the beginning to even after having our new car home for couple days he showed he cares for his customers complete satisfaction.He helped get us rebates to get a good price,searched to get the vehicle color and options we wanted,introduced us to the service dept.people so we knew where to get oil changes,car washes and service done (the service dept. people were also very friendly). Quality of there work for going above and beyond to make a customers completly satisfied from beginning to way after the sale makes it a great experiance to say thank you Clyde and the Luther experiance of caring. Sincerly Cheryl Emerson More

It was a busy Saturday when we came in. Al was there to meet us with a smile. He had taken the time to bring indoors, 3 models that might work for me (I'm disabled). The cars were warmed up for my comfort. meet us with a smile. He had taken the time to bring indoors, 3 models that might work for me (I'm disabled). The cars were warmed up for my comfort. We were allowed to "test drove" the car all the way to our home to see how it would fit in our garage. After making the decision to buy the Acadia, financing worked with us for the best interest rate and payment plan. Josh was funny, friendly, and so very competent in his work. It was getting to be a long day and I was in physical pain from my deteriorating spine. Mimi saw the pain on my face and spread the word that I needed some Tylenol or Advil. Another salesman came over to share his medication and got me a glass of water. Finally, Mimi said, "take her home." She told Al to follow us with the new vehicle and Al's buddy drove Mimi's car to pick up Al. Mind you, all this was AFTER closing hours. Once home, I took the proper medication and Al sat in the car with me and my husband and got us set up on On Star. He did a brief review of what we needed to know about the new vehicle and showed us how to get our questions answered, using the manual. It was hard to say good-bye to Al and his buddy. They worked as a team with Mimi and helped us through every step. Al called the following Monday and thanked us for our purchase; then a few days later, he wrote a hand-written thank you note. He must have given us a dozen of his business cards, his cell number hand written on each. What an experience! No doubt, Luther has something very special going with every aspect of their organization. Sales people that were busy, were still friendly toward us. One gentleman came and sat down to visit with us when Al was taking care of business in the service area. He was also from Maple Grove and we talked about our community. He didn't have to do that! He just saw us sitting at Al's desk waiting and came to help pass the time. Later I saw him taking care of his own customers. So every step of the way, Luther was gracious, helpful, and just top flight. What more can I say? More

Dan took great care of me & the issues my Vue had. GM covered all the repair work and Dan made sure everything went smoothly. His communication with me was outstanding! He told me that I would be gettin covered all the repair work and Dan made sure everything went smoothly. His communication with me was outstanding! He told me that I would be getting automated calls letting me know that parts were in & told me to ignore them. He contacted me personally as he wanted to make sure everything was in so I wouldn't waste my time. This is where I will take my Vue from now on! More

Tom and Tony, thank you very much for helping us finance a car when nobody else could get the job done. (Not even the dealerships that guaranteed financing)You took the time to listen to our story and you g a car when nobody else could get the job done. (Not even the dealerships that guaranteed financing)You took the time to listen to our story and you got the job done.You delivered with a fair interest rate and we drove away in a car that not only met our desired payment range, but we also drove away in a car that we thought was not even attainable. Thanks for all the credit tips as well things are now looking great. P.S. I forgot to hit the gong so this ones for you. THANKS A MILLION!! More

Mr Warner was one of the best car salesmen I have ever dealt with. He was not pushy or in a hurry to close the deal. After I decided to make the purchase he was very careful in explaining the details of t dealt with. He was not pushy or in a hurry to close the deal. After I decided to make the purchase he was very careful in explaining the details of the trade and the financing available. Although the Acadia has many features that my trade-in did not have, Mr Warner took a lot of time explaining all of the new features. Overall, I would highly reccomend purchasing a vehicle from Luther because everyone I dealt with was very professional and took the time to explain the details. More