Luther Brookdale Chevrolet Buick GMC
Brooklyn Center, MN
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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chevy Silverado, oil change and transmission Flush I was told it would be 1 1/2 hours to have my oil change and transmission Flushed and filled. It was 1 hour and 25 minutes and I saw the ruck in the I was told it would be 1 1/2 hours to have my oil change and transmission Flushed and filled. It was 1 hour and 25 minutes and I saw the ruck in the bay in front of the Service Advisors. Then someone jumped in it and drove it outside, I assumed it was to get the car wash done. Not sure on that. So I went to pay for the repair and I was told the ticket had not come in yet. So I stood there and waited for 5 to 10 minutes and did not hear anything. So after 20 minutes from when I asked to pay, I had to ask to talk to someone about getting my truck. The only service advisor at the time was Joe Gadbois and he was busy with a customer. Now it has been 30 minutes and the lady I needed to pay called me over and said the ticket just came through. I talked to Joe about why it took so long. He said he did not know about my truck. He said my service advisor I started with left at 7:00, it was now 8:05, that service advisor told me he was leaving at 7:00. I told him that Luther Brookdale needs to figure out how to transfer a ticket from one advisor to another. Shouldn't it just pop up and go to the cashier?? I told him I was pretty upset. The truck was done and no one finished up the ticket so I could leave. More
a/c repair Mike and the crew of mechanics are always polite professional and will answere any question you have Mike was quick to give me a loaner once he seen t Mike and the crew of mechanics are always polite professional and will answere any question you have Mike was quick to give me a loaner once he seen the amount of work that was being preformed. I have 3 other buick dealers closer to my residence but the trip to Luther is always worth the drive I purchased the vehicle there and all the maintenance has been done there and will continue to be done there. I highly recommended this facility to everyone Oh yea they have the best cookies More
I would recommend this place again! All the employees were very friendly and great to work with. The facility was clean and professional. The shuttle was convenient and quick. And my All the employees were very friendly and great to work with. The facility was clean and professional. The shuttle was convenient and quick. And my car was serviced under warranty. I would recommend this place again! More
Wonderful experience Extremely Helpful- Was wonderful to work with someone that cared enough to make sure he understood everything that needed to be done. Thanks Brookdal Extremely Helpful- Was wonderful to work with someone that cared enough to make sure he understood everything that needed to be done. Thanks Brookdale Chev More
Service at Luther Brookdale Chevrolet, Brooklyn Center MN I had excellent service at Luther Brookdale Chevrolet in Brooklyn Center MN on 5/6/14. I made an appointment on-line. The car received an oil change I had excellent service at Luther Brookdale Chevrolet in Brooklyn Center MN on 5/6/14. I made an appointment on-line. The car received an oil change and tire rotation, plus a car wash. I was called when the service was completed and was able to pick up my car immediately on arrival. All systems were checked and nothing else needed attention. I am very pleased with the excellent attention and service. I would recommend this service center and also car sales department to anyone looking for a reliable dealership. Curt Johnson, my service person, was very attentive and courteous. More
great experience Great customer focus, very timely, great communication. However, it saddens me that I have to be in there so often b/c my 2010 Acadia breaks down so f Great customer focus, very timely, great communication. However, it saddens me that I have to be in there so often b/c my 2010 Acadia breaks down so frequently. Thankfully, it's all be covered under warranty but I'm very disappointed that this is not a reliable car. More
Excellent service The quality of service at Luther is matched by the friendliness and caring of those who provide it. It is always a good experience to bring my Equino The quality of service at Luther is matched by the friendliness and caring of those who provide it. It is always a good experience to bring my Equinox in for service, even though, as an early appointment, there were no fresh cookies. More
Helpful and Timely Service Today was just a typical oil change service, but Luther Brookdale Buick/GMC performed admirably. Bruce was very helpful and patient, acknowledging my Today was just a typical oil change service, but Luther Brookdale Buick/GMC performed admirably. Bruce was very helpful and patient, acknowledging my coupon and assisting with some tire information for a possible future sale/service. Luther had me in and out in less than 45 minutes and washed my car. A great experience once again, which is what keeps me coming back. -EAA More
I have mixed feelings towards this dealership. I love my car however that is not what this review is for. I really dislike that the price you see is the price of the vehicle. Are the vehicles unreasonable? car however that is not what this review is for. I really dislike that the price you see is the price of the vehicle. Are the vehicles unreasonable? No. But the fun of getting a car is haggling a price. There isn't much incentive to buy from the dealership besides the fact that they had the exact used car I wanted. They wouldn't even fill up my tank. I was told they only do that for new cars. But when I pay $20,000 + for a car the least you can do is fill up my gas tank. The people were very friendly and I really liked Chris but they need to hire more people. The poor man was running around like his head was cut off. We sat waiting to talk to the finance people for over two hours. When I'm paying that much money I would like to not sit there forever. In hindsight though, I went in on a sat. I wouldn't tell people to not go there but don't expect super service or great incentives. More
Best buying experience! I have purchased from here in the past and will continue to do so. No pushing to buy just helpful caring staff. Thank you again. I'm enjoying my new car! the past and will continue to do so. No pushing to buy just helpful caring staff. Thank you again. I'm enjoying my new car! More