Luther Brookdale Chevrolet Buick GMC

Great Expirience Kevin was very helpful in purchasing our new Suburban, and found the exact one we were looking for on a dealer trade, easiest vehicle I have ever purc Kevin was very helpful in purchasing our new Suburban, and found the exact one we were looking for on a dealer trade, easiest vehicle I have ever purchased, no hassles. The finance manager,Tony Reil found us better financing and more money off the vehicle because of our credit rating, and made the warranty purchase easy. Terri Anderson was helpful on the accessories and protection package. Thanks Jim P More

Buying a new 2017 Chevy Volt I would rate the sales experience a D -. The only reason it is not a F is because at the end of the day, 11 -5, I was able to drive the car off the lo I would rate the sales experience a D -. The only reason it is not a F is because at the end of the day, 11 -5, I was able to drive the car off the lot. 1. I signed up through Costco to purchase a new Chevy Volt. I received an email from Lance Vadnais addressing me as Steve and saying he would be happy to help me get a new Equinox. I replied, stating my name was Scott, I was looking to purchase a Volt, and I would like to work with Scott Larsen. Lance replied, again calling me Steve, saying he had forwarded it on to Scott Larsen. Scott answered my questions 2. I went to the dealership at 11 on December 3 with my wife. We worked with Steve Wick. When he went to get the keys to the car, they couldn’t be found, so we had to wait. 3. After the paperwork was filled out and went to Finance, another person was supposed to talk to us about the process/dealership, but she never showed. 4. The Finance person said she would take on that person’s role as well. The process felt a bit rushed and she talked over me a couple of times when I wanted to say something. The paperwork is not properly filled out. 5. When we were done with Finance Steve told us they were behind on prepping cars and it would be an hour or two before ours would be ready. He said he would call us when it was ready. Over two hours went by, he never called. 6. When we drove back to the dealership Steve said only one key had been found and they were trying to program another key but were unsure about the process. He said, if nothing else, we could take the car and come back during the week when more knowledgeable people would be there. However, when he came back, after checking the status, he said we couldn’t take the car because they had cleared the key that worked as well, so no keys were working now. After another wait, they were able to program the keys. 7. While going through the car features, I set up my phone via Bluetooth. There was a phone listed already. I was told the car was sold but the financing fell through. Was this car driven off the lot by the other buyer? I set up my phone just before leaving the lot. How long did the other driver have the car before it was returned? This was represented as a new car. I believe I should have been told this upfront. I feel this is somewhat dishonest. I am considering writing a letter to the Minnesota Attorney General to ensure proper answers to these questions. 8. I was also told that since the car had been “sold” On-star had to be reprogrammed and I should be getting a call through On-star in a couple of days, that has not happened. I am not “Completely Satisfied” More

Awsome people awsome service They were an excellent healthful team they help me find a new vehicle that would fit in my price range and budget and they went above and beyond to ma They were an excellent healthful team they help me find a new vehicle that would fit in my price range and budget and they went above and beyond to make me feel welcome and happy with my new car purchase I would recommend them to anyone who is buying a new car. More

Excellent no pressure experience! After 10 years with my 2007 Silverado, walking into a dealership was thought to be a daunting experience, but Kevin Kallhof with Luther Chev made it a After 10 years with my 2007 Silverado, walking into a dealership was thought to be a daunting experience, but Kevin Kallhof with Luther Chev made it a very positive, low pressure experience. We even left to check out another dealership, but came back to finalize the deal with Kevin on a 2017 Silverado Crew. More

Great Buying Experience I had a great experience with Scott Dorenbush. He was helpful, informative, patient, and there was never any pressure. In the end, I was greatly sat I had a great experience with Scott Dorenbush. He was helpful, informative, patient, and there was never any pressure. In the end, I was greatly satisfied with my trade in, and my new Silverado. More

Took their time with me I went into the dealership just looking and not 100% sure if I was going to buy a new truck. I ended up buying one and the whole process was without I went into the dealership just looking and not 100% sure if I was going to buy a new truck. I ended up buying one and the whole process was without pressure. They let me think about every step and let me make the decision on if I wanted to buy. Lance Gunderson was very helpful with the whole process. More

Great Dealership Everyone is very friendly & makes sure you've been helped. I love my car!! John F is a great guy!! I would definitely buy here again! Everyone is very friendly & makes sure you've been helped. I love my car!! John F is a great guy!! I would definitely buy here again! More

Our new car buying experience. Very helpful and knowledgeable staff. Willing to accommodate with all our needs and a detailed inspection of our new car. Looking forward to servi Very helpful and knowledgeable staff. Willing to accommodate with all our needs and a detailed inspection of our new car. Looking forward to servicing our new car at Luther when needed. More

Great Dealership Loved purchasing my Chevy from Luther. Great group of people, very friendly and knowledgeable. I have already sent 2 people there for their cars. T Loved purchasing my Chevy from Luther. Great group of people, very friendly and knowledgeable. I have already sent 2 people there for their cars. There was no "strong arming" for price. My trade in, although not a Chevy, was given a fair value. More

Great Service Friendly staff with high attention to detail. They take the time to listen and ask the right questions to get your concern documented well to better Friendly staff with high attention to detail. They take the time to listen and ask the right questions to get your concern documented well to better help technicians fix your vehicle right the first time. They also take good care of your vehicle while it's in their possession. to ensure your vehicle is fixed right and isn't scratched nicked or dinged. All around great service from beginning to end. Please keep up the good work. It really sets you apart from the competition. More