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Luther Brookdale Chevrolet Buick GMC

Brooklyn Center, MN

4.5
1,413 Reviews
Luther Brookdale is the #1 GM volume dealership in the State. We have more GM inventory than anyone and we are the #1 Certified Pre-Owned dealer in MN. We specialize in guest service. Call, Chat or stop buy today and experience our difference plus get the Luther Advantage with every purchase Including Gas discounts on every gallon! Check us out today located on 694 & Brooklyn Blvd
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6701 Brooklyn Blvd.

Brooklyn Center, MN

55429

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Showing 1,413 reviews

November 25, 2023

They were communicative, timely in helping me, and got my vehicle the service it needed. More

by kaitlin.odell99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Vandeusen
Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for reaching out Kaitlin! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 24, 2023

I made appointment to install park assist & I need a new washer pump. I brought it in for service only to find out that you had neither part. It would have been nice if you would have told me to wait until More

by JOHNBECKIUS
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

John, our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 24, 2023

Zach was friendly and helpful. He made my vehicle’s service needs clear allowing me options on timing. Very helpful. More

by krishebrink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for leaving us this great review, Krishe! I am very happy to hear that Zach could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 24, 2023

Took my truck in for oil change and engine filter replacement. Took my vehicle home and found oil all over my truck and driveway. Called dealership. Brought truck back, they put some kind chemical on More

by tamimassage
Recommend Dealer
No
Employees Worked With
John
Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 24, 2023

Nick keeps me coming back! He is so committed to quality service! I could go other places but no need since I trust Nick. Other staff members are excellent as well but Nick More

by brianledin61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Riestenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Brian, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 24, 2023

Castile was excellent to work with, from the time I arrived until leaving. He kept me informed and his timing was right on. There should be more people in this world like him. He should be congratulate More

by PHSIRE
Recommend Dealer
Yes
Employees Worked With
Casie T .
Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Castile does for Luther Brookdale Chevrolet and our customers. Hope to see you again soon! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 24, 2023

Friendly and approachable. Felt I was treated fairly and honestly. Will return to this dealership More

by davidtabele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey
Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your business and this review, David. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything I can assist you with in the future, please let me know. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 24, 2023

It has good supple of vehicles. It has an excellent show room & service center. It has an excellent accessory department. More

by dsfenterprises
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gunderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bao Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I'm grateful for your kind words! Thank you for choosing us, and I can't wait to see you again in the future. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 24, 2023

Kept us in the know about what was being done with our vehicle. Got the problem fixed. More

by EILEENDEELSTRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if I can help with anything at all. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 23, 2023

Great Experience, Astoundingly Patient,, Knowledgeable, Professional,Honest, Satisfaction Delivered, Delighted with the Purchase.Very Pleased! More

by woodberryboris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance Gunderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Windhauser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with us was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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