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Luther Brookdale Chevrolet Buick GMC

Brooklyn Center, MN

4.5
1,414 Reviews
Luther Brookdale is the #1 GM volume dealership in the State. We have more GM inventory than anyone and we are the #1 Certified Pre-Owned dealer in MN. We specialize in guest service. Call, Chat or stop buy today and experience our difference plus get the Luther Advantage with every purchase Including Gas discounts on every gallon! Check us out today located on 694 & Brooklyn Blvd
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6701 Brooklyn Blvd.

Brooklyn Center, MN

55429

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Showing 1,414 reviews

October 31, 2024

I WAS WORKING WITH ALI OFFER TO BUY FOR 18500 BUT THEN WAS TOLD THE PRICE HAD GONE UP TO 18749.00 WOULD NOT BUY FROM THIS PLACE More

by VOLKWAGEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
ALI
Nov 01, 2024 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for sharing your experience. I understand your concern regarding the price changes during your transaction. We strive to maintain transparency in our pricing at Luther Brookdale Chevrolet. If you would like to discuss this further or have any questions, please feel free to reach out to us directly. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 23, 2024

This was the best buying experience we have encountered! The staff was attentive, worked with our schedules, and knowledgeable. Thank you for making it easy! Special thanks to Joey and Ted for this great bu More

by Audra C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ted Gebre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mahdi Osman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much, Audra, for your fantastic review! I'm thrilled to hear that your buying experience at Luther Brookdale Chevrolet was the best you've encountered. It's great to know our team, especially Joey, Ted, and Madhi, made the process easy and accommodating for you. I truly appreciate your kind words and look forward to assisting you again in the future! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

July 13, 2024

The dealership was kind and knew their cars very well. They were very friendly and knowledgeable. More

by cstbear55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Prekker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Gebre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2024 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for choosing Luther Brookdale Chevrolet and for the kind words about our team's knowledge and friendliness. I appreciate your feedback and look forward to seeing you again soon! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

March 14, 2024

Luther's people are exceptional. A special shout out to Bradley, Will, and Jamison. They made my purchasing experience pleasant. It's nice to work with such nice and professional peo More

by Thomas Pelzer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Windhauser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Luther Brookdale Chevrolet Buick GMC responded

Thomas, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I'm so thankful that your time with us was well spent. Please feel free to reach out to me with any questions or future auto needs, as I am always here to help. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

February 24, 2024

Dont go here. Technicians are clueless and do not follow vehicle specs, will over tighten More

by rico5487
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service techs
Feb 26, 2024 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for sharing your experience with us, Rico. We strive to ensure an excellent experience and want to learn more about what took place. Please contact me at your convenience. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

February 22, 2024

I brought my car in for an oil change and it was flagged for an alignment issue. I kindly reminded them that they performed a 4-wheel alignment during my last oil change. Then they drove through the detecto More

by Customer 13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Feb 23, 2024 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your feedback. Here at Luther Brookdale Chevrolet, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Mar 01, 2024 -

Customer 13 responded

Hello Curt, I responded to you last week with a message, but never heard a response back. The alignment on my car is still off. Is Luther going to stand behind their work?

Mar 12, 2024 -

Customer 13 responded

Curt, I still have not received a response back. Was that just an auto-generated message? I'd also like to point out that your service group just "pencil whipped" the inspection. All the tread depths were the same, all the brake pad thicknesses were the same, all the tire pressures were the same even though you only need to look at the dash. It was all just fluff, so why give that to the customer? You have some serious quality issues at your Luther Brookdale Chevrolet Service Center.

February 18, 2024

Sales dept is terrible,we went to reception desk and no one there ,sales people all around but none greeted us , after 20 minutes we gave up and left , I guess business must be really good ,although they h More

by Florianflorian4
Recommend Dealer
No
Employees Worked With
Kevin Kallhof
1.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Olsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mahdi Osman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Kabir
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bao Ho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Beavens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moses Anariva, K-Sandra Martin, Manny Dominguez
Feb 20, 2024 -

Luther Brookdale Chevrolet Buick GMC responded

I’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

January 03, 2024

I like the way the service department treats the customer, they don’t act as if a customer is a moron. I like the fact that they listen to you and then treat you like you got some brains. Now that I More

by seven3751
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Vadnais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gunderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

December 12, 2023

They get me checked in and out fast. The rental area is also fast and friendly. More

by JW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Muffy
Dec 13, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

December 12, 2023

Friendly, efficient, informed. Always helpful and easy to schedule and work with employees. Thank you! More

by jerelyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not these departments
Dec 12, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate your input, Jerelyn. I'm glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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