Luther Bloomington Hyundai - Service Center

Recall Service Very Smooth Initiation of recall, scheduling, reminder all were very good. Actual appointment from a very coordinated check-in was very good. Status given and p Initiation of recall, scheduling, reminder all were very good. Actual appointment from a very coordinated check-in was very good. Status given and prediction was spot on. Window washer did a great job. Service was excellent. More

Enjoyable experience! I really like the service department at this dealership and the greeter when you pull in sets the tone. Very up-beat and friendly, and the same attitu I really like the service department at this dealership and the greeter when you pull in sets the tone. Very up-beat and friendly, and the same attitude is displayed by the service representative when going overt the paperwork. The waiting area is clean and comfortable and the coffee and snacks are top shelf. My car was done in less time than promised and it was washed and vacuumed for me. They made me feel good about the money I spent. More

Service experience Best service department I have ever dealt with. They explain everything about the repairs or service they are going to perform. There is no pressure t Best service department I have ever dealt with. They explain everything about the repairs or service they are going to perform. There is no pressure to have service done on something that is not needed, unlike other dealers. Great waiting area too. More

Great Dealer for Service & Sales We have had service done on our Santa Fe since new and have had excellent experience on every visit. They treat my wife great and she certainly apprec We have had service done on our Santa Fe since new and have had excellent experience on every visit. They treat my wife great and she certainly appreciates it. They always wash the car first and do a great job servicing the car. I am planning on buying an Elantra GT from them this year and will have it serviced here also. Excellent Dealer! More

Personal Experience We've always had a positive experience at this dealership. Staff like Phil make this a welcoming, friendly place. We don't have any complaints and wou We've always had a positive experience at this dealership. Staff like Phil make this a welcoming, friendly place. We don't have any complaints and would recommend this dealership highly. More

I called to see if I could have someone look at an oil leak I noticed and was told to just drive an and they would check it out. I was greeted immediately and politely and advised to wait in the lounge wh leak I noticed and was told to just drive an and they would check it out. I was greeted immediately and politely and advised to wait in the lounge while they figured out the issue, Within a half hour, the matter was resolved and my car was back, washed with no charge. Great service with a smile! More

We want to take this opportunity to begin by thanking Bloomington Hyundai for excellent service. Chris Wright is a person who assisted us in purchasing two vehicles. Chris has always been professiona Bloomington Hyundai for excellent service. Chris Wright is a person who assisted us in purchasing two vehicles. Chris has always been professional and very accommodating. We wouldn't hesitate to recommend him to anyone who is looking to purchase a car. We also want to thank Pao Yang, the service adviser and the service department for all of their assistance in accommodating us when we have needed to bring our cars in for service. Finally, we want to thank Lenny Checharis, the General Manager. Lenny, my wife and I appreciate how you have set the tone for the professional and pleasant environment. Everyone at the dealership goes above and beyond in providing exemplary service and we really appreciate this. We have been a loyal customer of Bloomington Hyundai for several years and even though a new dealership recently open closer to where we reside we have no plans of taking our business elsewhere. We are pleased with the staff, and the customer service and to you Lenny in how you value customer loyalty. Thanks John and Angela More

We bought a new Hyundai Santa Fe in 2012 and have had all our service done at Luther Hyundai. It is my wife's vehicle and she always feels great on how they treat her. They provide great service and the enti our service done at Luther Hyundai. It is my wife's vehicle and she always feels great on how they treat her. They provide great service and the entire dealership is run very well. We are buying a car to replace a Pontiac Vibe and will purchase a 2014 Elantra GT this year from Luther Hyundai. I would highly recommend and have to anyone looking for a place to have a great experience and a long term relationship. More

Tried to have us pay for things that were covered 100 percent by our warranty, lack customer service and have very bad communication skills! Would not go back or recommend! percent by our warranty, lack customer service and have very bad communication skills! Would not go back or recommend! More

I brought my car in today to have the oil change, and the remote start and key fobs looked at as neither were working properly. I dropped it off in the morning, picked up a rental and was called in the after remote start and key fobs looked at as neither were working properly. I dropped it off in the morning, picked up a rental and was called in the afternoon about the status of the car. Everything was fixed, remote start was in safe mode and key fobs needed replacement batteries. I went during my lunch hour to pick up the car and that's when all xxxx broke loose. Normally in the past, my experience at this dealership is great. Everyone is on point, service is fast and efficient. However, this time, not only did I wait in the customer service office for 30 minutes, AFTER I was told my car was ready, no one was able to locate my second key fob or my even my car. At one point, the car was inside the service center, and then it was no where to be found. It seemed like there was really awful communication between the customer service reps and the mechanics. One of the mechanics walked in and said "what's this missing key fob I keep hearing about?" Really? That's not professional at all. If you're going to say things like that, say them where the customer CAN'T hear you, duh. Unfortunately, I was not impressed with the service today. I would still recommend this dealership because I've had very positive experiences in the past. Hopefully this was just a hiccup. More