Luther Bloomington Hyundai

I gave both my phone number and my email address to salesman more than once. The last time I was in, I was told point blank, that I would receive an email by end of day. It has now been 2 weeks and I s salesman more than once. The last time I was in, I was told point blank, that I would receive an email by end of day. It has now been 2 weeks and I still haven't received an email (or a phone call). The salesman was nice enough but if can't call someone back or send a simple email then I can't imagine why anyone would want to spend their money there! I decided to speak to another dealership and got a completely different response. More

Awesome service. Free oil change and car wash...even cleaned the windows? Free loaner for recall work. Accommodating, fast, polite. Kept me updated. No surprises. Clean and friendly! cleaned the windows? Free loaner for recall work. Accommodating, fast, polite. Kept me updated. No surprises. Clean and friendly! More

We recently purchased our second car from Luther Bloomington Hyundai and will continue purchasing future vehicles from this dealership. The entire staff was very friendly, accomodating and patient. Bloomington Hyundai and will continue purchasing future vehicles from this dealership. The entire staff was very friendly, accomodating and patient. Thanks for everything Lenny, Eric and Carrie!!! More

GREAT SERVICE. ATTENTIVE STAFF. This deadership is up to date, modern and have superior and experienced staff. I am very happy to visit this dealership and also have the great chance to experience fast a date, modern and have superior and experienced staff. I am very happy to visit this dealership and also have the great chance to experience fast and high quality services provided bt this dealership. I am very happy and satisified.Thank you. I will refer my friends and family to this dealership. No questions about that. More

I was extremely happy with my service from start to finish at Luther. I stopped by to test drive a car and just a couple hours later I was driving home in a brand new Sonata. The whole team was great! finish at Luther. I stopped by to test drive a car and just a couple hours later I was driving home in a brand new Sonata. The whole team was great! I would recommend this dealership to all of my friends and family. More

Exceptional service. Courteous, friendly, professional, competent. I really appreciate the prompt attention they gave to my car. The fix was done well and I left the dealership happy. competent. I really appreciate the prompt attention they gave to my car. The fix was done well and I left the dealership happy. More

Horrible customer service from service department. Rude. disrepectful (eye rolling) condescending from 3 of the personnel. Told we had coverage for A/C repair under extended warranty. Pulled our car Rude. disrepectful (eye rolling) condescending from 3 of the personnel. Told we had coverage for A/C repair under extended warranty. Pulled our car from another shop and WAITED 3 days for appt. at Hyundai to then be told during the cashier checkout process that service would not be covered. By the way it has been 90 to 100 degrees here for a week. Should NEVER use this service department. Obviously, this is a pattern from the reviews on several sites. I would especially agree with the deceptive tactic review!!!! More

I took my 2010 Hyundai Santa Fe in to Bloomington Luther Hyundai to fix the lock on the driver's side passenger side door. Several weeks later, the door would not open because the door panel was loose. I Hyundai to fix the lock on the driver's side passenger side door. Several weeks later, the door would not open because the door panel was loose. I returned to have that repaired. A few weeks later, the door panel was loose again and I could not open the door again. This time I decided to go to another Hyundai dealer. The other dealer reported that a) the lock in the door was not attached to the door (e.g., it was not attached by any screws and was just hanging there) and b) several door clips and screws were missing. They said that the work was very sloppy and it looked like someone had forced parts apart. I also had an oil change during of these visits at Bloomington Hyundai. My car engigne was overfilled by at least a quart. I went on a 2000 mile road trip and the engine was knocking badly during the trip. When I discovered it and talked to Bloomington Hyundai, they said that it was no big deal. Needless to say, after two experiences of very sloppy work, I will never again take my car to this dealership for service. They have been informed of the situation and have made no response to me, as well. More

I went in for an oil change, checked in at 1:10 - asked the lady at 2:30 if they were almost done, she said yes. Checked again at 2:50, they were trying to locate my car? Finally left there at 3:10 - for the lady at 2:30 if they were almost done, she said yes. Checked again at 2:50, they were trying to locate my car? Finally left there at 3:10 - for an oil change, with no explanation. A week later, I found a Burger King receipt in my car..time punched 1:36 on the date I was getting my oil changed. So while I was patiently waiting for my car, they were out getting lunch with it. I talked to the dealership manager and emailed Mr. Luther and have not received a response from either person. Will not be going back here again, even though my oil changes are covered under my lease. More

Misquoted price for service. Got mixed messages on warranty information. The service took much longer than necessary. The price for the service was double what a quality service dealer would normally warranty information. The service took much longer than necessary. The price for the service was double what a quality service dealer would normally charge. More