Luther Bloomington Hyundai

As always, great professional service, fast and easy. Always there to answer my questions and concerns. Thank you for all the hard work during the covid19 Always there to answer my questions and concerns. Thank you for all the hard work during the covid19 More

Always efficient service department! Scheduling is quick and always am able to get a loaner car. The staff is friendly and knowledgeable. A pleasure doing business with them. and always am able to get a loaner car. The staff is friendly and knowledgeable. A pleasure doing business with them. More

I go to this Dealership because of the proximity from my Daughters house. I have found that the employees have been more than accommodating with service and scheduling. Recently the Elantra developed a tick Daughters house. I have found that the employees have been more than accommodating with service and scheduling. Recently the Elantra developed a ticking noise in the engine. There were some possible issues concerning warranty coverage because of whose name was originally on the purchase agreement... dealership helped resolve it and engine was fully covered. The right thing to do. More

Up and down experience. Came in late Friday evening to look at a Hyundai Kona. Have never owned or shopped Hyundai before. Really liked it and Salesman and Manager worked out a deal with me. I had a plea look at a Hyundai Kona. Have never owned or shopped Hyundai before. Really liked it and Salesman and Manager worked out a deal with me. I had a pleasant experience with them. Since I obtained my own financing, I had to wait until Monday to to get all documents necessary to make purchase. I was handed off to a 2nd salesman and he contacted Monday morning early. Communication became poor and dismissive. Got all necessary paperwork and checks ready by noon Monday. Tried calling to set up a time to pick up vehicle. Called 4 times over 1 hour period. Didn’t pick up so left a message. No call, no update for rest of day. Next morning I called original salesman. He said he would take care of it. Dismissive salesman calls back, “I heard you weren’t happy because of back and forth between us and your bank.” I said,”no, i don’t know where you heard that. I’m unhappy that you stopped communicating with me. I was trying to buy the car and now I don’t have time to pick up the car any longer because of work.” He gave a non-apology apology and said he’s busy doing back-to-back-to-back-to-back sales and that he worked until 8:30 last night. Did not even take a break. There’s nothing he can do to make me happier. If I would’ve financed through Hyundai, it would’ve been faster. I I have bought enough vehicles to know it doesn’t matter who finances. A quick 2 minute call would’ve been nice. He’s now trying to schedule a time for me to pick up the car, but I reminded him that it’s not gonna work. I actually had to suggest they drop off the car. He never even tried that. I’m now doing his job for him. Ok, he’s got two sales to complete then i’m the third. i ask for him to update me because i don’t want to sit around waiting for an update again. I never hear from him again that day. In fact, I never hear from him again in this process. It wasn’t until a third day that someone else called to set up a time for a drop off. I must have really wanted them to have my money. Because I cancelled a different showing at another dealer when they called and ended up buying this car. There’s more; no one ever offered me the discount gas card either. I am now reaching out to dealership to ask how I can get it. We’ll see how that goes. Oh there’s more; 2 days after taking possession of the car, the malfunction light came on. I had to drop car off for them to check, but I was told I might have to pay for diagnostic fee. What?! in the end, the light was turned off because it was a ‘historical’ code. Service guy was pleasant enough and took time to explain things. i didn’t have to pay because of warranty. hmmmmm .. I guess. More

great experience I called and got a one o clock appointment to see a car I saw online, when I arrived car was up front and running, the beginning of a great all around I called and got a one o clock appointment to see a car I saw online, when I arrived car was up front and running, the beginning of a great all around experience. More

As always, the people at Luther Bloomington have been very friendly, extremely knowledgeable and helpful with all my questions and needed maintenance on my Sonata. very friendly, extremely knowledgeable and helpful with all my questions and needed maintenance on my Sonata. More

At my 60000 service appointment they recommended I get new brake pads. I did and on my way home they started squeaking. I have been back twice and they still squeak. they never made a sound before. The te new brake pads. I did and on my way home they started squeaking. I have been back twice and they still squeak. they never made a sound before. The technician blamed it on my driving even though I have been driving the same way for 20 years and have 61,000 miles on my car and never have had an issue before they did work on them. 🙁 More

The customer service was very good at this location when we went to here for a repair they were nice and caring for each customer that comes in. we went to here for a repair they were nice and caring for each customer that comes in. More

Very good customer service and easy to use system. Had no problems, even with the current pandemic situation. Everything was good and service was friendly. problems, even with the current pandemic situation. Everything was good and service was friendly. More

They were the best and got my card done ok time and give me rent car instead of wait for the whole day thank you. me rent car instead of wait for the whole day thank you. More