Luther Bloomington Hyundai

I had a great experience during what can be a difficult decision making process. But friendly and extremely understanding and helpful people made the process a lot easier! decision making process. But friendly and extremely understanding and helpful people made the process a lot easier! More

Great service, solid and consistent communication...Austin did an great job and was transparent throughout the entire process....I have always serviced my cars with you guys and will ce communication...Austin did an great job and was transparent throughout the entire process....I have always serviced my cars with you guys and will certainly continue.... I have told many about my experience More

Thank you for helping me during the crisis of losing my key and having to have a new key made. The advantage of working with Hyundai for all service on my car has definitely made a difference for me. Again key and having to have a new key made. The advantage of working with Hyundai for all service on my car has definitely made a difference for me. Again, thank you to the staff at Hyundai. More

Provided great customer service and answered all questions in a timely manner. The work was done quickly and the car runs great. Is highly recommend them. questions in a timely manner. The work was done quickly and the car runs great. Is highly recommend them. More

Friendly, timely service. I am not leaving 25 words as a minimum. I rated you 5 stars. I really have nothing more to say. Service was as expected. minimum. I rated you 5 stars. I really have nothing more to say. Service was as expected. More

My husband and I’s experience was fantastic with Nate. He was honest, candid and personable and worked hard to reach a deal that benefited both us and the dealership. We also love our new car and feel like w was honest, candid and personable and worked hard to reach a deal that benefited both us and the dealership. We also love our new car and feel like we got a great sale price. Our experience with Luke in finance is where things went downhill quickly. Luke was incredibly disrespectful and demeaning. In trying to sell us on additional warranty packages, Luke both used incorrect / inflated costs of repairs and insinuated that my husband and I didn’t know anything about car repair costs. He was rude and temperamental when we turned down the additional warranties. He also asked us if the reason we turned down the extra warranties is because we couldn’t afford our monthly payments and proceeded to ask an extremely inappropriate question of how we acquired cash for our down payment. He also called our bank which our car loan was financed through ‘shady as xxxx’ for reducing our interest rate when he tried to sell us on financing through the dealership. All around - he was awful to interact with and I am shocked a dealership would want him to be the final face of their company and brand to customers. Additionally, since we financed our auto loan through our bank, there should have been absolutely no reason that the dealership would need to do a hard pull on our credit scores. We were asked to sign a form that allowed them to do so, and in questioning the reason for that, we were told that we did not need to give approval and it wasn’t necessary. Lo and behold, I later learned that this dealership did in fact do a hard pull on our credit scores even after my husband and I expressly did not consent to that. Upon research, I learned that this is in fact a fully illegal process that many dealerships still take part in. The only reason a dealership should ever pull a customer’s credit score is if they are financing a car loan through them. The reason they cited as to why they needed to pull our credit score is because we wrote a personal check for the amount of the car, however we were never told at any point in time that if we were to have used a cashiers check, they would not have needed to pull our credit scores. If we had been told that, we would have gotten a cashiers check. Instead, this dealership illegally pulled our scores without our consent, thus negatively impacting our credit scores. We will never return to this dealership again and we will always guide our friends and family away from Luther Bloomington Hyundai due to their extremely questionable business practices. More

It was a great and easy experience in scheduling service. Great and friendly staff making the experience easy and pleasant. Fast and painless in and out Great and friendly staff making the experience easy and pleasant. Fast and painless in and out More

Great service, friendly, and fast. Always love brining my car here for service. The prices are reasonable, and I like looking around for my future car while I wait. car here for service. The prices are reasonable, and I like looking around for my future car while I wait. More

Nice people to work with from the time setting an appointment through the day of service. I trust the workmanship at Luther Bloomington Hyundai and I certainly love the Hyundai autos. appointment through the day of service. I trust the workmanship at Luther Bloomington Hyundai and I certainly love the Hyundai autos. More

A good experience as always. Just in for an oil change. Got in right away. Will continue to bring in my car for the good service. Got in right away. Will continue to bring in my car for the good service. More