Luther Bloomington Hyundai

As usual, the service was excellent. The young man who picked up our car was most gracious. The people I talked to in the service department were very nice. The car was returned on time. Since I did no picked up our car was most gracious. The people I talked to in the service department were very nice. The car was returned on time. Since I did not drive over, I did not have any personal contact with anyone. More

I asked for a tire rotation with a brake check while the tires were off. I was charged but then told that I needed new tires. I purchased new tires and left thinking my tires had been rotated. When I came b tires were off. I was charged but then told that I needed new tires. I purchased new tires and left thinking my tires had been rotated. When I came back the next day to get my new tires put on, I asked why they rotated the tires if they were going to recommend new tires. I was told that they hadn’t rotate the tires but still charged me for taking tires off to check the brakes. First, that is not what I was led to believe the day before, and second, if asked I would have not paid for the brake check if the tires were going to be replaced right away and could be checked at that time. When purchasing the tires, I was also told that the person helping me wouldn’t get me additional data on comparing the tire options. I was leaving on a trip, so I proceeded, but I did not feel any sense of transparency in the process. The only saving face is that I like how the tires drive. More

This dealership should be avoided at all costs. The customer service is terrible. They have no regard for their customers at all. Vehicles are damaged by their service department and management is more customer service is terrible. They have no regard for their customers at all. Vehicles are damaged by their service department and management is more than hesitant to correct. The sales representatives and finance department are misleading and write “nothing promised or implied” on the “we owe” sheets of their contracts, even when they agree to correcting items. The classic term “shady” definitely applies. I have driven a Hyundai my entire life and my multiple experiences at this dealership have left me going to a different Luther dealership where they helped me get out my vehicle. This staff is not courteous, unprofessional, deceptive, and downright unhelpful - these traits are only amplified when they are busy. Highly recommend avoiding this dealership and especially avoiding Hector in their Sales Department and the woman in the Finance Department (whose name I cannot recall). More

I'm always satisfied with results, quality of work and customer service with Luther Bloomington Hyundai. Great communication and prices are fair. Great people to work with! customer service with Luther Bloomington Hyundai. Great communication and prices are fair. Great people to work with! More

Quality work for service. Thanks to everyone who worked on the car. Thanks to Hector for getting the info we requested. Will be getting back to him in a week or so. on the car. Thanks to Hector for getting the info we requested. Will be getting back to him in a week or so. More

I really appreciated the friendly staff. I was handled with care & no push. The salesman Tracy DeBruzzi knew exactly what I wanted and delivered the best experience possible! Luke was so much fun to work with care & no push. The salesman Tracy DeBruzzi knew exactly what I wanted and delivered the best experience possible! Luke was so much fun to work with in financing! Thank you for the laughs & great experience! More

The staff is always friendly and the level of communication is spot-on. I appreciate the ease of scheduling and pick up. They do a great job! communication is spot-on. I appreciate the ease of scheduling and pick up. They do a great job! More

From the very first time I entered the dealership I was met with a very professional welcome. Looking at cars and choosing the vehicle for me was made easy. After the purchase servicing my vehicle at the d met with a very professional welcome. Looking at cars and choosing the vehicle for me was made easy. After the purchase servicing my vehicle at the dealership has a easy and wonderful experience. I highly recommend this dealership. More

He do a great job keep you up on what going on with your good customer service give you time to pay your bill good loan service good customer service give you time to pay your bill good loan service More

Very organized, very thorough and very easy place to Very organized, very thorough and very easy place to take your Hyundai. Fast service as well as I usually wait and enjoy a cup of coffee. Thx! Very organized, very thorough and very easy place to take your Hyundai. Fast service as well as I usually wait and enjoy a cup of coffee. Thx! More