Luther Bloomington Hyundai

Based on $339. 00 for labor to fix the vehicle it can't be more than a 4 hour job. Yet, my car was tied up at the dealer for 10 days! That part is bad enough. How 00 for labor to fix the vehicle it can't be more than a 4 hour job. Yet, my car was tied up at the dealer for 10 days! That part is bad enough. However, the 1 star rating is based on me being ignored by the advisor and the service manager when trying to get an update on when the car would be fixed. Below you will see the day by day story. 7/12 Noticed problem with the car. Tried to set up a service appointment, soonest I could get in was 8/15. 8/15 took the car in at 9:45AM. No updates during the day. At 5:38PM, I sent a text and called. Was told the problem was the intercooler and gave me a price of $840 to fix it. I agreed. Was told it would be a couple days to get the part, should be done by 8/17 at the latest. 8/18 11:42AM sent a text asking for an update. No response. 4:30PM, called and left a VM. Another advisor texted a few minutes later saying the car had not been diagnosed yet. I responded that the other advisor told me it had been and it was the intercooler. That person then said “We will get it done as soon as possible.” If that’s not lip service, I don’t know what is. 8/21 10:04AM sent a text asking for an update, no response. 11:00AM, called the main service number and got a person on the phone. Was told the car was being worked on and it would be done later today or tomorrow morning. 8/22 1:00PM, sent a text asking for an update. No response. Called, and left VM. No response. 8/22 3:00PM called main service number and got someone on the phone. Said car was being looked at and the advisor would call with a better update (advisor was busy at the moment). I mentioned getting the run around and it was day 8. Understood my frustration. No response from any advisor. 8/23 8:10AM, sent text got autoreply saying away from desk. 8:20AM, called left VM. No response. 8/23 10:05AM called and left VM for service manager. No response. Isn’t it his job to respond when things are escalated? This is really disappointing. 8/23 1:05PM called main dealer number again and asked for assistant service manager. It was transferred to Nancy as he is out. She is going to walk over and ask the technician to find out what is going on and call me back. 8/23 1:20PM Nancy called back. She went and talked to the technician who is working on the car. They have the parts and it is supposed to be done tomorrow afternoon. Nancy is not the advisor assigned to the repair, but she gets 5 stars for trying to help. 8/24 4:10PM Got text message from advisor that the car would be done tomorrow late morning to afternoon. 8/25 12:06PM Got a text saying the car is done. So far, the car is running as it should. If you have any questions, feel free to contact me More

Andy Jones was fabulous to work with! !!!! His thorough information about the car was immensely helpful! He was just fun to work with!!!! Luis helped us with the payment and was also !!!! His thorough information about the car was immensely helpful! He was just fun to work with!!!! Luis helped us with the payment and was also fabulous! His knowledge of the process was so comforting and professional!!!! Thank you Luther Bloomington Hyundai for such a great experience buying our car! More

Given the current state of construction, that does not seem to impact the high level of service that was provided by Tracy and Louis during the beginning and ending of our entire purchase. seem to impact the high level of service that was provided by Tracy and Louis during the beginning and ending of our entire purchase. More

They seemed very professional and helpful, their costumer service was absolutely wonderful. Can’t wait to go back. service was absolutely wonderful. Can’t wait to go back. More

Excellent service and friendly staff! Made purchasing a vehicle, out of state, fairly easy overall. Thank you for your help in getting my dream car! Made purchasing a vehicle, out of state, fairly easy overall. Thank you for your help in getting my dream car! More

Great service every time! Everyone is always so friendly and happy to help. Thank you! Everyone is always so friendly and happy to help. Thank you! More

I requested 100% synthetic oil for my oil change. A few days after the service was completed, I called the parts department and talked to someone about the cost of synthetic vs regular oil. The servi A few days after the service was completed, I called the parts department and talked to someone about the cost of synthetic vs regular oil. The service person told me that 100% synthetic oil would cost over $100. I was charged $65.50 or about the price for regular oil she quoted. So, either the wrong oil was used or they undercharged for the oil change. Other than that the Service was good. More

I needed 3 visits to the dealer to determine that the TPS units were leaking on 3 of my tires. Now I am waiting for parts since they do not stock the TPS units. I have yet to have a good service experience units were leaking on 3 of my tires. Now I am waiting for parts since they do not stock the TPS units. I have yet to have a good service experience except on oil changes. This has been typical of the service I have received. I love my G70 and I need to buy another car. This service makes me reconsider whether Genesis will be my next car. More

They did a fine job. The salesman was knowledgeable, friendly, and attentive. Would recommend this dealership to others The salesman was knowledgeable, friendly, and attentive. Would recommend this dealership to others More

Absolutely incredible customer service and professional leadership. I will refer others to this dealership for sure. leadership. I will refer others to this dealership for sure. More