Luther Bloomington Hyundai

Great communication from the initial phone call through comoketion. Always happy to bring my car there for service. comoketion. Always happy to bring my car there for service. More

The people are very friendly and work hard to serve you! More

Before you even think of buying a car at Luther Bloomington Hyundai, read my horror story and take heed. This is the absolute worst car dealership I've ever worked with. I live in Minneapolis so I Bloomington Hyundai, read my horror story and take heed. This is the absolute worst car dealership I've ever worked with. I live in Minneapolis so I helped my daughter (in Memphis, TN) to buy a Certified Pre-Owned Hyundai Sonata from this dealership. It's been almost an entire month and the nightmarish process is ongoing. We paid $800 to get the $21,000 car shipped, but the car sat on the lot for a week without pick and the dealership blamed truckers. After some research, we learned that the dealership was offering only a fraction of that money for drivers to pickup the vehicle in Minnesota and transport it to Tennessee. That's why nobody would take the car. Once we told the dealership that we knew they were the reason the car hadn't been delivered, they got it shipped. The car that arrived was definitely not in Certified Pre-Owned condition. It had a broken bumper and dents. The damage upon delivery to my daughter was documented by the truck driver. When we spoke to Paul Stahkne, a sales manager, he said they had no way of verifying if the shipper or dealership caused the damage and the dealership wouldn't pay for repairs if the shipper wouldn't take responsibility. He said the best he would do is offer a $300.00 check- take it or leave it. He said they also wouldn't refund her money or take the car back. The dealership breached the contract since the purchase agreement was not for a damaged used vehicle. The agreement was to pay a premium for a CPO vehicle. Paul said that if the car was in-state, he would have somebody tape and glue the bumper together and then paint over it. Unbelievable! When a Tennessee bodyshop called Paul to share their repair estimate, Paul tried to convince them to tape and glue the bumper. They were clear that it needs to be replaced due to the placement of the break. At this point, Paul and everyone else at the dealership stopped returning our calls. It's a nightmare. We're crafting a formal complaint to the state attorney general's office but that should not be necessary. There's a complete lack of professionalism at Luther Bloomington Hyundai. The used car sales managers (Mike and Paul) in particular are extremely rude and condescending. Paul even hung up in my face when I called to verify his last name for the complaint letter. I wouldn't recommend this dealership to anyone. Our salesman (Chi-cori) was very very pleasant, but things went downhill from there. We even had problems with the finance department refusing to return calls and emails once we elected to use a credit union instead of their financing partners. They treated my daughter horribly and she couldn't do much about it from Tennessee. So I left work at least 5 times to show up at the dealership. My daughter now has four days left to get the proper titling paperwork from the finance department or she will not be able to legally drive the newly purchased car. This experience is absolutely awful. I love Hyundai CPO cars and I will continue to buy and recommend them; but I absolutely recommend AGAINST Luther Bloomington Hyundai. I had nothing but exceptional experiences with Buerkle Hyundai in Saint Paul, so service quality is very dealer-specific. More

Andy was fantastic!! Friendly, knowledgeable and a great guy. He was incredibly helpful to us. Thanks Andy!! guy. He was incredibly helpful to us. Thanks Andy!! More

I had an bbsolutely fantastic experience. Wonderful honest and graceful staff! AK Abdi was a wonderful salesperson and so easy to work with. honest and graceful staff! AK Abdi was a wonderful salesperson and so easy to work with. More

Not really inclined to write much, but the price was too high and kept changing when I could get my car and also pickup took forever. You should give people keys and let them go high and kept changing when I could get my car and also pickup took forever. You should give people keys and let them go More

After waiting 6 weeks for the car of my dreams to finally show up, my car had a coolant leak once I got it home. But it was quickly fixed by the Service Department, along with a few other add-ons that I had. show up, my car had a coolant leak once I got it home. But it was quickly fixed by the Service Department, along with a few other add-ons that I had. I had a loaner car that was the same as mine, but a base model. This made me appreciate my car even more once I got it back. I am very happy with the whole Luther team. More

This branch is excellent at communicating and executing what needs to be done in order to get your vehicle in top class shape so it functions as you want it to. what needs to be done in order to get your vehicle in top class shape so it functions as you want it to. More

Staff was fair with me after a used car I purchased from the dealership came down with a major issue. They treated me like a valued customer despite the fact that this was my first purchase. I won’t forget the dealership came down with a major issue. They treated me like a valued customer despite the fact that this was my first purchase. I won’t forget their too notch conduct. More

I brought my vehicle to this dealership for a oil change. I was told it was going to be $100.00 my jaw nearly hit the floor when I heard that price. I have had many different vehicles and I have never paid t I was told it was going to be $100.00 my jaw nearly hit the floor when I heard that price. I have had many different vehicles and I have never paid that much for a oil change ever! My Mercedes doesn’t cost that much for a oil change! More