Luther Bloomington Hyundai

The people in the service dept. are great. Unfortunately, the service is terrible! It takes at least two weeks to get in, and then bad things happen. Earlier this year, I took my are great. Unfortunately, the service is terrible! It takes at least two weeks to get in, and then bad things happen. Earlier this year, I took my Palisade in for regular service. When I picked it up, the windshield had a huge crack in it. Had to be totally replaced, entirely at my expense. (They admitted no fault whatsoever.) Next time when I took it in for regular service, upon pickup the driver's seat would no longer move in reverse. $600+ repair and completely my responsibility. Now perhaps those were both my fault. We'll never know. But almost two weeks ago, when temperatures were in the 90's, my A/C went out. I was up north, so I had a local guy look at it. He found a broken hose. As it happened, I had an appointment a few days later to have the driver's seat repaired, so I called and asked a real-live-person at Luther Blmgtn Hyundai to add the A/C to my service request. She agreed. Sunday evening I dropped my car at the dealer and noted the need for a new A/C hose on the key envelope just in case. When I checked in Monday afternoon, they said the driver's seat was fixed. I asked about the A/C. They had no idea what I was talking about! They checked their parts inventory but had no A/C hoses - in fact, there were none in the Twin Cities area. (Really? Who doesn't stock A/C hoses in August? That defies common sense). I needed my car on Tuesday, so I picked it up. They said they'd have a hose by Wednesday. Well, they didn't. Not on Thursday, either. Not even on Friday! Saturday I had to drive the 200+ miles back up north (again in 90+ degree heat). I won't be able to go back to the Cities until Monday, 9/11, at the soonest. Think they'll have the hose by then? By Christmas, maybe? After so many bad experiences like this, I will never buy another car from a Luther dealership. Life is too short! More

Said they’d have a rental when I called several times, and they did not. I figured out a day before that my work was covered by warranty and I knew going into the work was covered by warranty but they kep and they did not. I figured out a day before that my work was covered by warranty and I knew going into the work was covered by warranty but they kept saying if it wasn’t I’d have to pay- and the price kept increasing. It was only after I called the warranty company myself, and found out that they were not only supposed to have a car for me, but they were supposed to cover the repairs that they finally started getting to work on it and it magically found me a car to use. Really frustrating. It was only after I called the warranty company myself, and found out that they were not only supposed to have a car for me, but they were supposed to cover the repairs that they finally started getting to work on it and magically found me a car really frustrating. I was also told when I purchased my Hyundai. I was also told when I purchased my Hyundai that the Luther dealerships could share information about my vehicle, which also is not true. Really frustrating. Thankfully, they were able to fix the issue. I’m really hoping that this fix lasts longer than a couple months like the last one. I hope they can do better in the future. More

Even with the new construction, great service to meet my needs. Thx for help finding my car. needs. Thx for help finding my car. More

I have been pleased with my car purchase and the follow up service provided at Luther Bloomington Hyundai. up service provided at Luther Bloomington Hyundai. More

Service experience not up to expectations for a premium brand (Genesis). Dealership and service department under construction, so that impacted experience to some extent. brand (Genesis). Dealership and service department under construction, so that impacted experience to some extent. More

thank you, excellent job! Thank you very much. I would purchase my next new vehicle from you! Thank you very much. I would purchase my next new vehicle from you! More

It was a busy night and every employee we encountered was more than willing to help. We ened up staying after hours to finalize the sale, and not a single employee made us feel like we were an inconvenience more than willing to help. We ened up staying after hours to finalize the sale, and not a single employee made us feel like we were an inconvenience and they still took the time to throughly explain all options available to us. More

My experience here was great. Zack Schneider made the car buying experience easy and fun!!! Zack Schneider made the car buying experience easy and fun!!! More

Would give it a zero but not an option. Terrible service, evn worse communication. Just dont go here, just dont. Terrible service, evn worse communication. Just dont go here, just dont. More

They did a fantastic job. It was like the advisor knew what I wanted before I even asked It was like the advisor knew what I wanted before I even asked More