Luther Bloomington Acura Subaru - Service Center

Clear communication and promptness. I really liked the video walkthrough that I could watch while on a work call. I really liked the video walkthrough that I could watch while on a work call. More

Very helpful, cheerful, ready to answer questions, respectful of my concerns re: car and my physical limitations (currently use a walker and am very slow). Was a bit hard to get hold of service person respectful of my concerns re: car and my physical limitations (currently use a walker and am very slow). Was a bit hard to get hold of service person as new hours made our connecting up a bit of a problem. More

Great job done by Randy. Communicative of every maintenance item needed with the corresponding cost. Communicative of every maintenance item needed with the corresponding cost. More

Was very clear about the repair options were and which ones were essential for long trip. ones were essential for long trip. More

Car was recently purchased and still had dealer's warranty. Everything was covered 100% and service was great. However, their detailing service is definitely lacking with the same dirty area being mi warranty. Everything was covered 100% and service was great. However, their detailing service is definitely lacking with the same dirty area being missed twice. Not the end of the world obviously, but with such a large purchase it would be nice to have a pristinely clean vehicle. More

Overall had a positive experience I was in and out quickly and was treated with a helpful and respectful attitude. quickly and was treated with a helpful and respectful attitude. More

I always use the service center at the dealership because they are knowledgeable and professional without being pushy. I have never been pressured to get something done on the spot. They give all of the info they are knowledgeable and professional without being pushy. I have never been pressured to get something done on the spot. They give all of the information necessary to make a decision on services that may be needed. I love that they give an approximate quote foe services as well. More

Staff never fail to be friendly, attentive and helpful from time I make appointment for service to the end point of paying the bill. And the last time I came in for maintenance service, I was even treate from time I make appointment for service to the end point of paying the bill. And the last time I came in for maintenance service, I was even treated to a video from the mechanic, showing me what he had done and what needed to be done - I so amazed and pleased by that. And that's why I have had my Subaru serviced and maintained at this dealership for years, ever since I bought my vehicle here. These people are tops! I can't select any one person for kudos because everyone has always treated me well. More

Good good good good fine fine fine fine fine fine fine fine fine fine fine fine fine fine fine More

I have an old Acura MDX that’s giving me a lot of issues lately. While I’m frustrated with the car and the expense of the needed repair, I’m never frustrated with the service and response I get from my serv lately. While I’m frustrated with the car and the expense of the needed repair, I’m never frustrated with the service and response I get from my service advisor Alex Anderson. He’s always so responsive and patient in explaining things to me. I also receive the same level of care and professionalism from the crew who check me in. There have been a few times when I get there to drop off my car 10-15 minutes before they close but they still maintain a friendly disposition and take the time to listen to my descriptions of what’s wrong with the car. They go above and beyond to explain the new features of my loaner car knowing that mine is old and doesn’t have all the new technology. Although I wish to never see these folks again, I appreciate the level of care I receive whenever I have to see them. More