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Luther Bloomington Acura Subaru - Service Center
Minneapolis, MN
3,937 Reviews
3,937 Reviews of Luther Bloomington Acura Subaru - Service Center
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June 09, 2022
The Service team took the time to go over with me what was being done and what didn't need to be done. Not only that the new video I received of the technician going over my car was awesome! was being done and what didn't need to be done. Not only that the new video I received of the technician going over my car was awesome! More
by GREGJBUSCH
Verified Customer
June 09, 2022
Professional, knowledgeable and prompt service. These people know Subarus and what needs to be done to keep them running well. I don't take my Crosstrek anywhere else. These people know Subarus and what needs to be done to keep them running well. I don't take my Crosstrek anywhere else. More
by jarboe.mark
Employees Worked With
June 09, 2022
Service is efficient and any work required is well explained. Advisor Shawn is the best! I would never hesitate to take my car there for service. explained. Advisor Shawn is the best! I would never hesitate to take my car there for service. More
by RANMARSCH
Employees Worked With
June 09, 2022
At Bloomington Subaru, they are always great at communicating status of your vehicle and appointment. However, I just got my four tires changed without a clear need because there was a sale and Mit communicating status of your vehicle and appointment. However, I just got my four tires changed without a clear need because there was a sale and Mitch had counseled me that my tires would need to be changed soon anyway as car is almost six years old with some tread wear and tear. The sale was the reason I did the major investment. I made that clear to my contact, Mitch. He pushed me to make the appointment with the promise that he'd help me find opportunities to save. Then, he was miraculously not in the office when I came down to pay. (He was when I checked in though). When it was time to pay, I worked with a contact who did not know my needs. She did the best she could and promised to connect with Mitch to return my call. Mitch did not. I feel very disappointed in the lack of follow through, AND feel a bit unheard about my desire to save with any discounts. It wasn't clear if I got the sale price or how he did right by me as he promised. It affects my trust that was strong after more than 5 years of service at this dealership. Mitch disappointed me. He is such a good guy. I feel bad leaving this review, but this was horrible not to be told that he had to leave when he had made it clear he'd help me. I feel that extra communication was needed that he was leaving for the day, not able to be there when I checked out as I was stuck with the higher bill in order to get my car keys and drive home. I was clear that I wanted a call back, but it is now 28 hours later with no phone call returned. I feel it was a bait and switch. It feels kind of icky from a dealership I've trusted for more than 5 years. More
by pamgoldfarb
Employees Worked With
June 09, 2022
Clockwork, on time as promised. What was even better was the ability to bring our puppy in to the waiting area and out on the deck. We have used our dealer for all our service needs What was even better was the ability to bring our puppy in to the waiting area and out on the deck. We have used our dealer for all our service needs for seven years. For all that time it has run as a smooth machine, but the staff, always timely, is also very personable. Thank you for your service More
by pottersmith
June 09, 2022
I have been coming here for the whole life of my vehicle and they have been absolutely wonderful every step of the way. Helpful, competent, accommodating, and understanding. Great place! and they have been absolutely wonderful every step of the way. Helpful, competent, accommodating, and understanding. Great place! More
by jamjammountainjam
Employees Worked With
June 08, 2022
They did a great job on the car and advised on additional maintenance items without pressure. maintenance items without pressure. More
by brad.demay
Employees Worked With
June 08, 2022
Very clean and accommodating. My service guy was very attentive. I enjoyed watching my video as the technician worked. My service guy was very attentive. I enjoyed watching my video as the technician worked. More
by DOMBEK5678
Employees Worked With
June 08, 2022
The dealer never do what he promises. He told me that he will buy me a Brand new carpet for my car if I purchase from him and he never did. I am very disappointed at him that he did not He told me that he will buy me a Brand new carpet for my car if I purchase from him and he never did. I am very disappointed at him that he did not keep his promises I didn't have to ask he should just buy it and I did email him that when hes gonna give me the brand new carpet for my car he never respond back. More
by firstwing.msv@gmail.com
Employees Worked With
June 08, 2022
The dealer never do what he promises. He told me that he will buy me a Brand new carpet for my car if I purchase from him and he never did. I am very disappointed at him that he did not He told me that he will buy me a Brand new carpet for my car if I purchase from him and he never did. I am very disappointed at him that he did not keep his promises I didn't have to ask he should just buy it and I did email him that when hes gonna give me the brand new carpet for my car he never respond back. More
by firstwing.msv@gmail.com
Employees Worked With
