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Luther Bloomington Acura Subaru - Service Center
Minneapolis, MN
3,937 Reviews
3,937 Reviews of Luther Bloomington Acura Subaru - Service Center
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Verified Customer
June 18, 2022
Great customer service. Clear explanation of work needed to be done with video demonstrating the affected areas. You are guided to understand what’s urgent for your car tha Clear explanation of work needed to be done with video demonstrating the affected areas. You are guided to understand what’s urgent for your car that needs immediate fixing and what can be done later - This is helpful for someone like me who don’t know much about cars. More
by jossyanang
Employees Worked With
Cliff Robb
June 18, 2022
I had a great experince. They were kind, helpful, professional and they do wonderful work. I am very satisfied and I will be back in the future when needed. They were kind, helpful, professional and they do wonderful work. I am very satisfied and I will be back in the future when needed. More
by CLAYTONE34
June 18, 2022
Nice setting and overall great area while waiting for my vehicle to be serviced. They didn’t have much used cars available to window shop from but I suppose most places are lacking cars now. Service I’d al vehicle to be serviced. They didn’t have much used cars available to window shop from but I suppose most places are lacking cars now. Service I’d always friendly and I enjoy my trio there when needed. More
by oran1974
Employees Worked With
June 18, 2022
Bad communication. Quoted me for the wrong part, even though I called twice to double-check. Gave me a higher quote for the service while in-person than on the phone. W Quoted me for the wrong part, even though I called twice to double-check. Gave me a higher quote for the service while in-person than on the phone. Wasted my time. More
by MATTCAMPBELL100
Employees Worked With
June 17, 2022
While I have had positive experiences with different service providers (Jacob Yeh and Mitch Rose), I had a very negative experience with Scott Nemitz. I was told that I would be asked for my authorizati service providers (Jacob Yeh and Mitch Rose), I had a very negative experience with Scott Nemitz. I was told that I would be asked for my authorization before any work is done that would incur costs beyond the diagnostic fee. However, Scott Nemitz told me that I had to pay for new parts already installed in my vehicle without ever asking for my permission to do so. The cost of the parts wasn’t as big of an issue as was the way he communicated with me about it. Scott Nemitz was short with me and condescending, typing words in all caps (e.g. GASKETS), as if I am stupid or cannot read. As a PhD student at UMN and a woman of color, I strongly believe Scott Nemitz wouldn’t have communicated with a man in the same manner in which he responded to me. I think it’s time I take my business elsewhere. More
by esmith
Employees Worked With
June 17, 2022
Came in with low pressure in my tire and the culprit was immediately found and removed. But best of all, Tom (I THINK it was Tom) showed my how to fix the sound on my navigation system! immediately found and removed. But best of all, Tom (I THINK it was Tom) showed my how to fix the sound on my navigation system! More
by stellalaurie
Employees Worked With
June 17, 2022
Friendly and informative. Staff is prompt and easy to talk with. Peaceful wait room and/or outside sitting. Staff is prompt and easy to talk with. Peaceful wait room and/or outside sitting. More
by CASLYMEYER821
June 17, 2022
Anthony helped with questions and concerns during the appt. Very helpful and efficient. Thank you. appt. Very helpful and efficient. Thank you. More
by AcuraOwner
Employees Worked With
