Luther Bloomington Acura Subaru - Service Center

Customer service has always been great at Luther Subaru. This time, I had a customer service issue and it was taken care of right away. I was impressed with how quickly my concern was taken care of and very This time, I had a customer service issue and it was taken care of right away. I was impressed with how quickly my concern was taken care of and very appreciative. I was handled with great kindness, and most importantly a humble apology and clear vow to not do this again. Great job to see it as a way to expand our relationship too. More

Good customer service and follow up, great waiting area. Really like that I don’t need an appointment for routine service. Really like that I don’t need an appointment for routine service. More

The service facility is nice, clean and inviting. The staff are thorough and efficient. What more could one ask for? The staff are thorough and efficient. What more could one ask for? More

The appointment was standard maintenance and only took about an hour to wait. The service person kept me updated promptly on the status of my car which was appreciated. I'm satisfied with my service at Lu about an hour to wait. The service person kept me updated promptly on the status of my car which was appreciated. I'm satisfied with my service at Luther Bloomington. More

The staff members are so friendly and professional and the service is easy and efficient the service is easy and efficient More

Randy is awesome! Very helpful with a 2005 car with many many miles and wear Very helpful with a 2005 car with many many miles and wear More

As part of my service, I was told the multi-point inspection determined that I needed a new battery because it failed the cranking amp test. Since this battery was still under warranty through AAA, a inspection determined that I needed a new battery because it failed the cranking amp test. Since this battery was still under warranty through AAA, a service tech was sent out to replace it. He tested the battery first and it tested better than it was actually rated. He confirmed the results were correct and did not replace the battery. I contacted the service department at Luther about this experience. They had no explanation and I did not hear from them again. Luther would have replaced my good battery and charged me accordingly. I really can no longer trust their recommendations without getting another opinion. More

They listened to me and followed through. My car was returned ahead of the scheduled time My car was returned ahead of the scheduled time More

Awesome customer service. I was walked through every step of the process and was not left in the dark about anything, which I've experienced other places. I felt the prices we I was walked through every step of the process and was not left in the dark about anything, which I've experienced other places. I felt the prices were fairly steep, but I felt secure that Subaru experts were doing the work on my car. More

Really great experience. Fantastic customer service. Was able to get a great loaner while work was being done. Fantastic customer service. Was able to get a great loaner while work was being done. More