Luther Bloomington Acura Subaru - Service Center

Technician Diagnosed Problem Incorrectly Brought vehicle in on 5/26/17 a for thumping sound under front of vehicle. Technician diagnosed problem as front wheel bearing , which would cost $800 Brought vehicle in on 5/26/17 a for thumping sound under front of vehicle. Technician diagnosed problem as front wheel bearing , which would cost $800-1800 to repair, depending on whether both front wheels needed the same repair. The service adviser then told me that in addition to fixing the thumping noise there were about $4,000 of other repairs recommended. What set off alarm bells is that in those other repairs was replacement of the radiator, which they had replaced 3 months earlier! I paid $150 for the inaccurate service, and took my vehicle to a Paramount Service Center. They discovered that it was loose lug nuts on a front wheel, and charged me $25. No thumping sound after that. Conclusion: beware of what they try and charge you at Bloomington Subaru for service. More

Brings shame to the SUBARU name Worst place ever! I own a 2008 Subaru Legacy GT and brought my car there for regualr oil changes. The first time they screwed up and gave me regular ( Worst place ever! I own a 2008 Subaru Legacy GT and brought my car there for regualr oil changes. The first time they screwed up and gave me regular (5w 30) oil instead of Full Synthetic. The mechanic was being a jerk and told me my car would be fine but that's beyond the point. The next few times they kept telling me I had multiple oil leaks that required attention. I took my car to my family mechanic to check this out and no oil leaks were to be found. My mechanic lifted my car up on the riser and we looked all over for an oil leak, it must've been an imaginary leak. Even the manager their will try and use your own words against you. Terrible! They really know how to treat their loyal customers like crap. Thanks for nothing. More

Great Service epitomized I have been having a complicated issue with a check engine light on my 2012 Outback. I have had the vehicle at 4 different repair facilities, includi I have been having a complicated issue with a check engine light on my 2012 Outback. I have had the vehicle at 4 different repair facilities, including two other dealerships. I finally brought it to Bloomington Subaru, walked in frustrated and they totally turned that around. They got the issue diagnosed in a reasonable amount of time, gave me an estimate that was very fair, got it fixed in way less time than I had been expected and the estimate was spot on. Everyone I dealt with from the service managers down to the shuttle drivers and car washers treated me like I had brought in a luxury car and made me feel welcome. Kudos to Bloomington Acura!!! More

Autodetecting GPS Receiver Scheduled an appointment because my 2016 WRX navigation system stopped working. After an short time, maybe a mile or two, the error message "Autodete Scheduled an appointment because my 2016 WRX navigation system stopped working. After an short time, maybe a mile or two, the error message "Autodetecting GPS Receiver..." would pop-up and the system would stop updating current position. The problem first happened the morning of 2/25/16 and continued throughout the weekend (4 days). Monday morning when I went to take the vehicle in, the system starting working again. When I checked in at the service center, the customer service representative, and later the manager, claimed they had never heard of such a problem. I mentioned that several reports of this very problem were posted on the web to which they replied that I should not believe everything on the web. I showed them a photo of the navigation unit displaying the error message but they insisted that not much could be done. They suggested that it may have been a GPS satellite network problem. If you have a flat tire, these guys might be just fine. Any issue that requires some legitimate troubleshooting, go somewhere else. More

Had open recall on my Subaru Legacy. Called to make a service appt to apply a coating on the rear brakes (recall). The recall notice said it would take 20 min to an hour to do. Bloomington Subaru said I service appt to apply a coating on the rear brakes (recall). The recall notice said it would take 20 min to an hour to do. Bloomington Subaru said I had to drop off the car because the "coating needed 6-7 hours to dry". Bullsh-t. So I called Walter Subaru in Burnsville, they said it would take 30 min-1 hr, drove in an hour later, I was in and out in 17 min. A nice Walter Subaru employee explained the coating was Propane based, so it dried very quickly. I will never do any service at Bloomington Acura Subaru. More

Bought my car new from BAC and was just in yesterday for my first service: oil change and tire rotation. I had marked the tires, (cuz I expect to get ripped off I guess) and when I got home and checked, the my first service: oil change and tire rotation. I had marked the tires, (cuz I expect to get ripped off I guess) and when I got home and checked, they hadn't rotated them. Not my first bad experience with them, but it will be my last. More

Terrible service, perhaps because I'm female. My husband has no issues, but every time (6 times now) I take the car in, it either costs me more than they quote my husband or takes WAY longer than intially q has no issues, but every time (6 times now) I take the car in, it either costs me more than they quote my husband or takes WAY longer than intially quoted to me. The last straw: scheduled an appt for an oil change and after checking me in and letting me sit in the lobby for 30 min, they come over and tell me my appt isn't until 3 days from then. For anything other than Acura-specific maintenence, I'll go elsewhere, everytime. More

We have two Subarus - both usually serviced here. The We have two Subarus - both usually serviced here. The more minor issue is that one of them has a grinding sound when turning right - it has been lo We have two Subarus - both usually serviced here. The more minor issue is that one of them has a grinding sound when turning right - it has been looked at three times and each time we're told "it's nothing" or "we couldn't hear anything" (when it is clearly audible). The more major one is the other car. We took it in for service and had them look at the right front wheel. We were told the hub was bent and it would be $800 (for the hub and bearing). We asked what could happen if it was left unrepaired and were told "likely lower fuel economy and maybe increased tire wear" (and that's it). Less than 3 weeks later (est <200 miles later), we had to take the car back and are told the hub was coming apart (very dangerous) and that it had damaged the axle, rotor, and ABS sensor (now ~$2000 in repairs). I know strange things happen but given the extremely short time and miles, this was a completely unacceptable outcome (absolutely no mention that the bent hub could be dangerous or that it could lead to other major damage). More