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Luther Bloomington Acura Subaru - Service Center
Minneapolis, MN
3,937 Reviews
3,937 Reviews of Luther Bloomington Acura Subaru - Service Center
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March 01, 2016
Great Service epitomized I have been having a complicated issue with a check engine light on my 2012 Outback. I have had the vehicle at 4 different repair facilities, includi I have been having a complicated issue with a check engine light on my 2012 Outback. I have had the vehicle at 4 different repair facilities, including two other dealerships. I finally brought it to Bloomington Subaru, walked in frustrated and they totally turned that around. They got the issue diagnosed in a reasonable amount of time, gave me an estimate that was very fair, got it fixed in way less time than I had been expected and the estimate was spot on. Everyone I dealt with from the service managers down to the shuttle drivers and car washers treated me like I had brought in a luxury car and made me feel welcome. Kudos to Bloomington Acura!!! More
by Jason Arndt
Employees Worked With
Ben Rogowski
February 29, 2016
Autodetecting GPS Receiver Scheduled an appointment because my 2016 WRX navigation system stopped working. After an short time, maybe a mile or two, the error message "Autodete Scheduled an appointment because my 2016 WRX navigation system stopped working. After an short time, maybe a mile or two, the error message "Autodetecting GPS Receiver..." would pop-up and the system would stop updating current position. The problem first happened the morning of 2/25/16 and continued throughout the weekend (4 days). Monday morning when I went to take the vehicle in, the system starting working again. When I checked in at the service center, the customer service representative, and later the manager, claimed they had never heard of such a problem. I mentioned that several reports of this very problem were posted on the web to which they replied that I should not believe everything on the web. I showed them a photo of the navigation unit displaying the error message but they insisted that not much could be done. They suggested that it may have been a GPS satellite network problem. If you have a flat tire, these guys might be just fine. Any issue that requires some legitimate troubleshooting, go somewhere else. More
by wrx2016
Employees Worked With
John (MGR)
February 20, 2014
Had open recall on my Subaru Legacy. Called to make a service appt to apply a coating on the rear brakes (recall). The recall notice said it would take 20 min to an hour to do. Bloomington Subaru said I service appt to apply a coating on the rear brakes (recall). The recall notice said it would take 20 min to an hour to do. Bloomington Subaru said I had to drop off the car because the "coating needed 6-7 hours to dry". Bullsh-t. So I called Walter Subaru in Burnsville, they said it would take 30 min-1 hr, drove in an hour later, I was in and out in 17 min. A nice Walter Subaru employee explained the coating was Propane based, so it dried very quickly. I will never do any service at Bloomington Acura Subaru. More
by frugaldriver
Employees Worked With
Service Dept
October 25, 2013
My husband and I bought a new RDX here over labor day weekend and while overall we like the car the service provided by the dealership and in particular the service department has been wretched. Last wee weekend and while overall we like the car the service provided by the dealership and in particular the service department has been wretched. Last weekend the side wall of one of the tires blew out. After calling Acura TLC the car was towed to the service department where I had called, as I was instructed, to tell them I was coming in with a flat tire. When I got there and unfortunately I didn't get his name, a very rude employee in a grey sweater told me that since I didn't have an appointment they likely wouldn't be able to help me until at least Monday. I didn't realize that other people schedule their flat tires but apparently at Bloomington Acura-Subaru they do. When I asked if loaner car would be available then because this was the only car I had access to as my husband was out of town he scoffed and said we don't have any of those left. Thankfully the wonderful tow truck driver, Alex, from Bobby and Steve's was still there and shared that since this was only a flat tire they could get me in and out in under 40 minutes. I shared that with my friend in the grey sweater and his response was a condescending "good". After sharing my concerns with Acura Corporate and the General Manager of the dealership, who took several days to even respond. He shared he listed to the "service call recording" and he was sorry that they didn't direct me to come in to the service center. Clearly he didn't even bother to read the email or he would have understood that I was in the service center and that's where the issue occurred. Needless to say we will not be visiting this dealership or service center again as we would rather drive across town and out of our way for service as opposed to having to deal with such poor customer service again. Unfortunately this was a couple hundred dollar lesson that we had to learn. More
by aliedh622
Employees Worked With
Unfortunately I didn't catch his name
October 05, 2012
Bought my car new from BAC and was just in yesterday for my first service: oil change and tire rotation. I had marked the tires, (cuz I expect to get ripped off I guess) and when I got home and checked, the my first service: oil change and tire rotation. I had marked the tires, (cuz I expect to get ripped off I guess) and when I got home and checked, they hadn't rotated them. Not my first bad experience with them, but it will be my last. More
by mikethevike84
Employees Worked With
David, Ray
September 20, 2012
Terrible service, perhaps because I'm female. My husband has no issues, but every time (6 times now) I take the car in, it either costs me more than they quote my husband or takes WAY longer than intially q has no issues, but every time (6 times now) I take the car in, it either costs me more than they quote my husband or takes WAY longer than intially quoted to me. The last straw: scheduled an appt for an oil change and after checking me in and letting me sit in the lobby for 30 min, they come over and tell me my appt isn't until 3 days from then. For anything other than Acura-specific maintenence, I'll go elsewhere, everytime. More
by laura.swandertemplin
Employees Worked With
Didn't provide name
March 10, 2011
We have two Subarus - both usually serviced here. The We have two Subarus - both usually serviced here. The more minor issue is that one of them has a grinding sound when turning right - it has been lo We have two Subarus - both usually serviced here. The more minor issue is that one of them has a grinding sound when turning right - it has been looked at three times and each time we're told "it's nothing" or "we couldn't hear anything" (when it is clearly audible). The more major one is the other car. We took it in for service and had them look at the right front wheel. We were told the hub was bent and it would be $800 (for the hub and bearing). We asked what could happen if it was left unrepaired and were told "likely lower fuel economy and maybe increased tire wear" (and that's it). Less than 3 weeks later (est <200 miles later), we had to take the car back and are told the hub was coming apart (very dangerous) and that it had damaged the axle, rotor, and ABS sensor (now ~$2000 in repairs). I know strange things happen but given the extremely short time and miles, this was a completely unacceptable outcome (absolutely no mention that the bent hub could be dangerous or that it could lead to other major damage). More
by Twilight
Employees Worked With
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