Luther Bloomington Acura Subaru - Service Center

Fast and Thorough presale inspection I brought a car in for a presale inspection because of a vibration I felt in the test drive. I called right after service hours ended and they got me I brought a car in for a presale inspection because of a vibration I felt in the test drive. I called right after service hours ended and they got me in the next day. In one hour they diagnosed a series of issues that would have made buying the car a mistake. They saved me a lot of money and headaches. More

No communication between manger md technician Manger never related the situation of my car problem to the technician, so three hours were wasted when the problem could have been fixed in 10 mins. Manger never related the situation of my car problem to the technician, so three hours were wasted when the problem could have been fixed in 10 mins. Waste of time and money. More

Routine maintenance Appropriately reviewed my last visit as to not oversell services. Timeframe was about an hour. Love that I don't need an appointment. I don't know t Appropriately reviewed my last visit as to not oversell services. Timeframe was about an hour. Love that I don't need an appointment. I don't know the difference between the service and accelerated service. More

Helpful Employees I went in to get an oil change and a horn fixed. Of course with the full inspection other things were found which needed repair and I wasn’t sure I wa I went in to get an oil change and a horn fixed. Of course with the full inspection other things were found which needed repair and I wasn’t sure I wanted them done at the dealership or not. When said go ahead and do some of the repairs but then called late at night to leave a message to say please don’t do a couple of them the employee called in the morning reporting the technician had arrived early and already completed the repairs, but he would be sure to split the cost for me. He ended up not charging me parts only for 2 repairs and even though they were very minor I was grateful. I got a “loaner car” while the repairs were done, and the repairs were timely. This Subaru is so busy, but always has great employees! only complaint was my steering wheel may have been scratched when they fixed the horn, and the reception/Call in number person is not friendly. More

Oil Change service The tech detected a low battary and manged to replace it free of charge without any hesitation because the battery was under warrenty. The service rep The tech detected a low battary and manged to replace it free of charge without any hesitation because the battery was under warrenty. The service rep, Victoria, was also very friendly. More

Service doesn't know how to torque oil drain plug to spec Oil drain plug was stripped by dealer after engine replacement. Went in again to have the bolt extracted, and the oil pan was severely dented from the Oil drain plug was stripped by dealer after engine replacement. Went in again to have the bolt extracted, and the oil pan was severely dented from them extracting the oil drain plug. More

Excellent Customer service My service advise, Sal Mohamed, provided outstanding customer service for Luther Bloomington Subura. Sal was attentive, professional but personable, l My service advise, Sal Mohamed, provided outstanding customer service for Luther Bloomington Subura. Sal was attentive, professional but personable, listed to my issues and directed the service repair within a timely manner. I would highly recommend Sal to anyone wishing service at Luther Bloomington Subura. I have a 2015 Outback, purchased at another dealer, and chose not to go back due to poor customer service and past misinformation presented. More

Technician Diagnosed Problem Incorrectly Brought vehicle in on 5/26/17 a for thumping sound under front of vehicle. Technician diagnosed problem as front wheel bearing , which would cost $800 Brought vehicle in on 5/26/17 a for thumping sound under front of vehicle. Technician diagnosed problem as front wheel bearing , which would cost $800-1800 to repair, depending on whether both front wheels needed the same repair. The service adviser then told me that in addition to fixing the thumping noise there were about $4,000 of other repairs recommended. What set off alarm bells is that in those other repairs was replacement of the radiator, which they had replaced 3 months earlier! I paid $150 for the inaccurate service, and took my vehicle to a Paramount Service Center. They discovered that it was loose lug nuts on a front wheel, and charged me $25. No thumping sound after that. Conclusion: beware of what they try and charge you at Bloomington Subaru for service. More

Brings shame to the SUBARU name Worst place ever! I own a 2008 Subaru Legacy GT and brought my car there for regualr oil changes. The first time they screwed up and gave me regular ( Worst place ever! I own a 2008 Subaru Legacy GT and brought my car there for regualr oil changes. The first time they screwed up and gave me regular (5w 30) oil instead of Full Synthetic. The mechanic was being a jerk and told me my car would be fine but that's beyond the point. The next few times they kept telling me I had multiple oil leaks that required attention. I took my car to my family mechanic to check this out and no oil leaks were to be found. My mechanic lifted my car up on the riser and we looked all over for an oil leak, it must've been an imaginary leak. Even the manager their will try and use your own words against you. Terrible! They really know how to treat their loyal customers like crap. Thanks for nothing. More