Luther Bloomington Acura Subaru - Service Center

Friendly fast service I came in for a routine oil change. Anthony was friendly and efficient. Staff gave my dog attention and treats. I was done in less than an hour. I came in for a routine oil change. Anthony was friendly and efficient. Staff gave my dog attention and treats. I was done in less than an hour. More

Car Wash Stumble Brought my Outback in for a 36,000 mile checkup. Bill was over $200 although only routine maintenance was done. Supposed to come with a complimentary Brought my Outback in for a 36,000 mile checkup. Bill was over $200 although only routine maintenance was done. Supposed to come with a complimentary car wash but the car was was out of service. Did not offer a coupon for a later wash or any discount for not giving a wash. I come to the dealer because I expect great service and did not feel they measured up. More

Routine maintenance Scheduled routine maintenance (brakes) for my Acura TL. Great facility. Always happy with the customer service and never disappointed in the work per Scheduled routine maintenance (brakes) for my Acura TL. Great facility. Always happy with the customer service and never disappointed in the work performed. Alex was service writer = excellent Man in charge of loaner vehicles = excellent Price for repair as quoted. More

Fast easy oil change The accelerated service option is great! No appointment needed and the service was quick! The service writer was super friendly, informative, and call The accelerated service option is great! No appointment needed and the service was quick! The service writer was super friendly, informative, and called when the job was completed with an overview of the results! More

Oil Change, took awhile Oil change took about 2 hours and this is supposed to be “ the fast lane”? Otherwise it was great! Ross S., our sales person, stopped by to say hello Oil change took about 2 hours and this is supposed to be “ the fast lane”? Otherwise it was great! Ross S., our sales person, stopped by to say hello and told us about the new car wash going in and the new ACURA building going, very informative!! More

Totally ignored by service rep Alex I had a noon appointment, was a few minutes and waited in front of Alex’s workstation. He walked by 3 times, looked at me, kept walking. He never s I had a noon appointment, was a few minutes and waited in front of Alex’s workstation. He walked by 3 times, looked at me, kept walking. He never said it would be a few minutes. or any other acknowledgment. Another agent finally asked me if I had been helped - and helped me. He said Alex would update me with status in 1/2 hour. At 1 hour, 10 minutes I asked at the service window on status. Alex came out 12 minutes later, no apology. I guess little old ladies with white hair aren’t important. Which is exactly what I shared to over 600 affluent, older executive or retired women in various local networking distribution lists. I received a number of thank you and agreement about not using this dealership. More

I always go to Bloomington Acura Knowledgeable, helpful, and pleasant personnel. I count on them, and they deliver, to keep my Acura in excellent condition. I bring a book and wait, Knowledgeable, helpful, and pleasant personnel. I count on them, and they deliver, to keep my Acura in excellent condition. I bring a book and wait, that plus the range of treats offered makes the time pass quickly. More

Leaked oil after service Service appointment was fine overall, but the oil drain was not torqued when it was installed, so my car immediately began to leak oil after the appoi Service appointment was fine overall, but the oil drain was not torqued when it was installed, so my car immediately began to leak oil after the appointment. Within two days we were certain that there was an error - obvious significant leak. They were very apologetic (indeed it was leaking fast enough that there was a little puddle of oil in front of the service advisor's station when I pulled in with my car) and got it in the shop to repair the oil leak, but this cost me my Saturday afternoon and won't get rid of the half-dozen oil spots in my garage and driveway. So, their customer service was fine overall, but the mechanic error was a major bummer and hence the 3-star review. More

Excellent service for 12 years The latest service was handled by Service Consultant Randy L. for routine maintenance of our 1999 Acura TL with 250,000 miles. Handled quickly and we The latest service was handled by Service Consultant Randy L. for routine maintenance of our 1999 Acura TL with 250,000 miles. Handled quickly and well by the service technicians who identified some additional items that needed repair, all work completed by afrenoon that same day. More

Quick service It is convenient to pull up without an appointment and get service right away. I have always had a friendly experience there. I do wish their carwash It is convenient to pull up without an appointment and get service right away. I have always had a friendly experience there. I do wish their carwash was working. More