Luther Bloomington Acura Subaru - Service Center

oil change and low maintenance check Knowledgable though much of what was done is set up by Acura anyway. Lost a star, since the representative could improve communication skills. This is Knowledgable though much of what was done is set up by Acura anyway. Lost a star, since the representative could improve communication skills. This is my first time working with fast service and do appreciate having that option. My favorite representative (for extensive work) is Brandal. He is amazing. More

Oil change disaster Got a simple oil change before a road trip and they did not screw on the drain cap and pan all the way. This led to the cap flying off and letting all Got a simple oil change before a road trip and they did not screw on the drain cap and pan all the way. This led to the cap flying off and letting all the oil drained while on the highway. Engine started smoking furiously. Have to get towed and car repaired. Terrible. More

Extra keys Staff was friendly and was able to arrange for a loaner car so I could attend a business meeting. Job was done ahead of schedule. It was a really go Staff was friendly and was able to arrange for a loaner car so I could attend a business meeting. Job was done ahead of schedule. It was a really good experience. More

Buttery replacement The battery on my 2014 Crosstrek quit holding a charge. I went in for Accelerated Service It was super. My wait wasn't too long and they also washed The battery on my 2014 Crosstrek quit holding a charge. I went in for Accelerated Service It was super. My wait wasn't too long and they also washed it. I always recommend Luther dealerships! More

Natasha, my service advisor, was EXCELLENT! Natasha did an excellent job informing me of costs and time frame of service visit. She was knowledgeable and managed my expectations very effectivel Natasha did an excellent job informing me of costs and time frame of service visit. She was knowledgeable and managed my expectations very effectively—which is often overlooked by other service departments. So kudos to Natasha! And thanks to the entire service team. More

Clean facility, overall good service experience Overall experience was good, all but one problem resolved by Dealer which was noted as make/model issue. Dissapointed in Loaner car, was dirty and I h Overall experience was good, all but one problem resolved by Dealer which was noted as make/model issue. Dissapointed in Loaner car, was dirty and I had to clean it myself. More

Oil change and tire rotate 5/12/18 Great experience! Advisor very easy to deal with. Anthony kept me informed and let me know from the beginning there were 6 vehicles ahead of mine. Great experience! Advisor very easy to deal with. Anthony kept me informed and let me know from the beginning there were 6 vehicles ahead of mine. More

Service Before I could ask about the car wash I was told it was not available. However while in the waiting area I heard several customers being told their ca Before I could ask about the car wash I was told it was not available. However while in the waiting area I heard several customers being told their car was almost ready with the car wash. It’s not a problem ( I didn’t come for the wash ) but I am curious as why it wasn’t offered to me as well. Overall happy with service center. More

Very good service Very efficient people, told me approximately when car would be ready(10 minutes early) and young women kept me informed what was being done to car. Sh Very efficient people, told me approximately when car would be ready(10 minutes early) and young women kept me informed what was being done to car. She had very good communication skills. Nice customer Area with protein bars and coffee. More

Comfortable waiting area. Pleasant service rep. Disappointed that the car wash wasn’t working and vacuum service had been discontinued. Anthony checked me out but he was very thorough and knowledg Disappointed that the car wash wasn’t working and vacuum service had been discontinued. Anthony checked me out but he was very thorough and knowledgeable. He’s amazing when it comes to customer service. The best. More