Luther Bloomington Acura Subaru - Service Center

Great oil change and car check I came for a routine oil change and the customer service was excellent. They greeted me right away when I pulled in, and all of my questions were answ I came for a routine oil change and the customer service was excellent. They greeted me right away when I pulled in, and all of my questions were answered before I could even get in the car. I was given a loaner car for no extra cost, and my car was washed and completely checked over when I came to pick it up. Everything was in excellent condition. I appreciate the service I received, and am thankful for the thoroughness of the dealership. More

Great service with solid communication It was easy to communicate with the dealer to arrange 2 services, one that required another vendor to do glass work. Bloomington Subaru too care of sc It was easy to communicate with the dealer to arrange 2 services, one that required another vendor to do glass work. Bloomington Subaru too care of scheduling both and provided clear updates throughout the service. More

I have been waiting for more than a week for a callback The MPI showed I needed a new battery. When I brought it back two days later to have that and everything else done, they didn't replace the battery. T The MPI showed I needed a new battery. When I brought it back two days later to have that and everything else done, they didn't replace the battery. This became an issue on our vacation. I did everything right--brought my vehicle in for everything to be taken care of before a big road trip, and they let me down. I don't like having my vacation interrupted for an item that was supposed to not happen. More

A1,2 service plus bad drivers side mirror light Specifically called in for appointment knowing the light bulb that comes on when walking up to my car needed replacement. After more than an hour and Specifically called in for appointment knowing the light bulb that comes on when walking up to my car needed replacement. After more than an hour and 20 minutes they asked me to show them what I meant about the light not working. Once I did they proceeded to tell me that they didn’t have it in stock and I would have to come back in 2 days later. I am very disappointed because I’ve typically been very impressed with service at Luther Bloomington Acura; but it is very inconvenient for me to make an additional trip since I don’t live very close to the dealership. More

Side mirror repair Had to repair sideview mirror. Should have included est. labor in with product costs. Otherwise delivery was as promised and repairs done well. La-di- Had to repair sideview mirror. Should have included est. labor in with product costs. Otherwise delivery was as promised and repairs done well. La-di-da More

Prompt professional service Good service. Explained charges and issues found with car well. quick service without appt. The only thing negative the car wash must not be functio Good service. Explained charges and issues found with car well. quick service without appt. The only thing negative the car wash must not be functioning. I thought they forgot the wash and asked to run through again. It xame out with water dripping but sides and hood did not get cleaned at all. could visible run hand through dirt and dust. More

Routine maintenance They kept me well informed of possible delays due to backups in the car wash but in the end the timing went very well and service was very timely. They kept me well informed of possible delays due to backups in the car wash but in the end the timing went very well and service was very timely. More

Great service department Joe got us in and out quickly. He kept us updated when we ran an errand. I accomplished what I came in for quicker than expected. Joe got us in and out quickly. He kept us updated when we ran an errand. I accomplished what I came in for quicker than expected. More

Great people. Great service. I’m always well cared for at BAS. They have my car’s best interest in mind. The service staff is friendly, helpful and they do a great job of explaini I’m always well cared for at BAS. They have my car’s best interest in mind. The service staff is friendly, helpful and they do a great job of explaining the service call. More

issue still present at pick up. Service center did not test drive the vehicle after service to confirm they fixed the issue. I went to drive it off the lot and was still experiencing Service center did not test drive the vehicle after service to confirm they fixed the issue. I went to drive it off the lot and was still experiencing issue. Also the guy who checked me in at drop off was unprofessional and unhelpful. More