Luther Bloomington Acura Subaru - Service Center

100,000+mile service appointment Randy Larsen in Service Department is outstanding! Greets you with a smile, pleasant, knowledgeable, calls with repair status. An asset to Bloomington Randy Larsen in Service Department is outstanding! Greets you with a smile, pleasant, knowledgeable, calls with repair status. An asset to Bloomington ACURA! Jo M. More

No pressure service I returned after a few visits to a nearer Subaru service but there I felt pressure to spend more on more services. Here I was given options and great I returned after a few visits to a nearer Subaru service but there I felt pressure to spend more on more services. Here I was given options and great explanation. Love the car wash and treats. More

Lie to get you in the door/ poor customer service Set up a “warranty” appointment for warped rotors at 27,000 miles. Before hand I called to verify that they would be covered which I was told they wou Set up a “warranty” appointment for warped rotors at 27,000 miles. Before hand I called to verify that they would be covered which I was told they would be. Asked for an oil change as well as tire rotation. Service advisor told me 2 hours for everything. After two hours they called to tell me the oil change was done but they would not warranty my rotors. After speaking with the service manager John, he wouldn’t help at all. I even offered to pay for new pads. He also told me I’m “not a customer”! Horrible service!!!! Will never go to or suggest the Luther group to anyone. More

Warranty service (minor) and Love Encore visit I have been bringing my subarus to this dealer for ten years, service always seems fair and attentive. Attention and enthusiasm from service personnel I have been bringing my subarus to this dealer for ten years, service always seems fair and attentive. Attention and enthusiasm from service personnel has seemed to get even better in the past 6-12 months. They are always very attentive and friendly and thorough in their explanations. Love Encore visit was fine, Chad was enthusiastic and thorough. Most of the issues I was having are just failures of the system (navigation and car play), nothing he could do anything about, but he was able to clarify a few things. The only sub-par part of the experience is at the reception desk, where I never feel like I am getting very much consideration. I'm not sure if there's some part of the receptionist's job that is much more important, but at a desk labeled "reception" I expect to get the same level of attention and thoughtfulness that I get at the service counter, and that sure isn't my experience. More

Always great service Great service, we will always go there because it’s convenient and fast also I like the free snacks and drinks it helps when you don’t get to eat anyt Great service, we will always go there because it’s convenient and fast also I like the free snacks and drinks it helps when you don’t get to eat anything and this is always available to their customers. More

Love this place My Acura is old but always treated lovingly. Service writers are great. The snacks are good and I've even had an employee refill my travel mug with co My Acura is old but always treated lovingly. Service writers are great. The snacks are good and I've even had an employee refill my travel mug with coffee. More

Average experiebce Dropping vehicle & getting loaner went smoothly. Was happy they were able to take the time to do a road test with me to ensure they knew what my issu Dropping vehicle & getting loaner went smoothly. Was happy they were able to take the time to do a road test with me to ensure they knew what my issue was. They ultimately fixed the issue. I was a bit frustrated that my car was not washed as usual when coming to pick it up. Another service employee took care of that right away for me. Also had to go to parts to get touch up paint requested when I dropped the vehicle, but was forgotten. I found it odd that a bag of ritz bits was missing from my car after I picked it up. More

Quick response. Great service rep Quickly assessed I had a nail in my tire and fixed it with 30 minutes. Great service from Anthony. Kept me fully informed at all points. Quickly assessed I had a nail in my tire and fixed it with 30 minutes. Great service from Anthony. Kept me fully informed at all points. More

replace wiper blade Efficient, courteous service. Very comfortable waiting room. Price was reasonable. Everyone was very pleasant from my arrival to leaving. Pleased to Efficient, courteous service. Very comfortable waiting room. Price was reasonable. Everyone was very pleasant from my arrival to leaving. Pleased to be given estimate before service without asking. Complimentary carwash was a big plus. More

Service Department Luther Bloomington has been my go to service location for my last 3 cars. I have always been dealt with knowledge, and pleasant people. My work has be Luther Bloomington has been my go to service location for my last 3 cars. I have always been dealt with knowledge, and pleasant people. My work has been complete and timely. I feel a trust that the service for my car will be performed accurately. More