Luther Bloomington Acura Subaru - Service Center

Oversold Service “needs” Low tire pressure led to recommended shaved new tire replacement, cabin & Air filter replacement, new battery, 2 lights out. “Real problem: tire seal, Low tire pressure led to recommended shaved new tire replacement, cabin & Air filter replacement, new battery, 2 lights out. “Real problem: tire seal, not “nail” More

They turned around I had a transmission issue with my car, towed it to dealership Sunday night and called Dealership first thing on Monday when they opened up at 7:00 am I had a transmission issue with my car, towed it to dealership Sunday night and called Dealership first thing on Monday when they opened up at 7:00 am (scheduling department -service advisors didn't pick up at 6:30 pm when called). The scheduler was not customer friendly (being nice) but scheduled me for a Thursday appointment with no car for 4 days. He even went to the extent stating if you want, talk to the manager and he will say the same thing when I asked "do you schedule so full with no room for unscheduled service calls either". The service manager never called me but rather I saw the email stating my appointment was booked for Thursday. Service advisor did call finally on Monday noon and indicated he will try to get it in if there is an opening before. They finally looked at the car on Wednesday and confirmed it was a false transmission fail issue. I would say Service Advisor at least was empathetic with the situation. The good thing about this is they did not charge me for the initial diagnostics. The only thing I would say is, if they could have done this on first thing Monday, I wouldn't have had to wait and spend on Lyft and Uber for my travel. But over all I would still say it is a good experience. I have been with facility for over 12 years now - buying car and servicing all at this place. More

Good service Really like the loaner car program when bringing my Acura for service here. I pulled my car into the garage for service and was off to work in less th Really like the loaner car program when bringing my Acura for service here. I pulled my car into the garage for service and was off to work in less than 10 minutes. They sent me a text when they were ready to discuss the service so I could call them when it was convenient for me. They even sent me a text with the bill so I could see all the details. I only wish they would have washed my car! More

Battery replacement Sal was great! Very helpful and welcoming. I will continue to bring my car in. 25 word minimum is dumb though, i don;t need to say any more. LOL. Sal was great! Very helpful and welcoming. I will continue to bring my car in. 25 word minimum is dumb though, i don;t need to say any more. LOL. More

broken MDX repaired with great service Our 2016 MDX had an electronic issue pop up as we were preparing to leave for a two week vacation. Since we live 4 1/2 hrs from the nearest dealer, t Our 2016 MDX had an electronic issue pop up as we were preparing to leave for a two week vacation. Since we live 4 1/2 hrs from the nearest dealer, this created an unexpected problem. Your dealership provided us with a free loaner over Thanksgiving and succeeded in finally fixing the problem. We aren't happy about the need to repair a nearly new car, but we were very happy with the excellent service you provided More

always good service Came in for accelerated service. Inspection indicated I needed a replacement for the cabin air filter (it was extremely dirty and lots for stuff in it Came in for accelerated service. Inspection indicated I needed a replacement for the cabin air filter (it was extremely dirty and lots for stuff in it) and a new battery (which I was expecting). Service was very timely. Always get polite, knowledgeable, friendly service from this dealer. More

Dependable, consistent. I have taken my 3 Acura's here since 2002 and have almost never been disappointed. One very minor item is to create a maintenance checklist that inc I have taken my 3 Acura's here since 2002 and have almost never been disappointed. One very minor item is to create a maintenance checklist that includes resetting the maintenance reminder indicators. I have driven back into the maintenance bay on 4 occasions now, including last night, to have it reset. Small issue but it needs attention. Thank you More

Professional quality service The staff was very nice and welcoming. Everything was very professional, informative and efficient. The statement of the status of the car was very The staff was very nice and welcoming. Everything was very professional, informative and efficient. The statement of the status of the car was very helpful. More

quick effective service Although I am now retired, I like to make good use of my time. The Luther Bloomington Suburu dealership has a large and efficient staff and did a 12, Although I am now retired, I like to make good use of my time. The Luther Bloomington Suburu dealership has a large and efficient staff and did a 12,000 mile check-up including oil change, brake check, and tire rotation in a short amount of time so that I could get on with the rest of my day. More

Efficient service, knowledgable I made the appointment on the advice of the service rep from a visit the previous month. The scheduling rep on the phone could not locate the notes e I made the appointment on the advice of the service rep from a visit the previous month. The scheduling rep on the phone could not locate the notes easily from the previous work. I had a tough time getting him to verbalize what service was being requested and that it was due to the findings from 3 weeks before. Day of appointment worked fine. Check-in was busy, I sat in cat outside for 10 minutes before I could enter. They completed the work quicker than anticipated. More