Luther Bloomington Acura Subaru - Service Center

Re-Visit for Recall Issue Randy, the person I worked with at Service was great. He was super professional, and the review doesn't reflect the service he provided. This was Randy, the person I worked with at Service was great. He was super professional, and the review doesn't reflect the service he provided. This was the second time I had to being this vehicle in for this same fix. I was in on July 15th for the same issue (taillight recall). About 6 weeks later, my taillight wasn't working and the cause was the recall issue I had already been in for. I have to take time off work, and get to the dealership to get this work done, and having to do it twice is a huge inconvenience. I was unimpressed that it had to be re-done, and that no one recognized/apologized for failing to correct the issue on the first visit. Now, I'm super leery of any repair that is done by your service center, and I'm not sure I would trust you to do work I have to pay for. More

Changed tires and wheels for the winter Great experience. Very helpful keeping me informed through the entire process. Explained all the work being done and reviewed it again when the servi Great experience. Very helpful keeping me informed through the entire process. Explained all the work being done and reviewed it again when the service was completed. More

Personal Care I scheduled my car for a check on why my car didn't beep when backing up. A day or two before my appointment I added, via the computer, other things I scheduled my car for a check on why my car didn't beep when backing up. A day or two before my appointment I added, via the computer, other things I wanted them to check. I could have called but I am not always easy to hear. They called me back to confirm the information. When I arrived he doubled check what was listed and asked if there was anything to add. Offered a loaner or a ride some place but I chose to stay put and utilized the internet and their snack bar. Also hard of hearing so wanted direct communication so stayed put. They came out to personally talk with their findings. The car was not purchased with the beepers so that is why it doesn't beep. They were able to fix a different problem that I asked them to check on. They are so thorough, polite and treated me like a Queen. Of course I recommend this place. Excellent service and very professional in their service. More

Chad was FABULOUS! I learned so much about my 2019 outback It was clear to me that the new technologies the new computers in these cars are very advanced and though I train in IT. You need to have a program wh It was clear to me that the new technologies the new computers in these cars are very advanced and though I train in IT. You need to have a program where people can come in and learn how to use their car. And I swear… Chad was phenomenal at what he does. More

Distressing experience I went to the dealership for a battery change. After waiting for 2 hours, the car was returned with more problems, and the dashboard still had a low b I went to the dealership for a battery change. After waiting for 2 hours, the car was returned with more problems, and the dashboard still had a low battery message displayed. Also, when everytime i started my car, my trunk opened. 1. Clearly, my battery had not been replaced and my car techno system had been tampered with. 2. The dealership quality control check failed because at the time the car was being handed back to me, someone should have quality checked the job done. 3. When we come to have our cars serviced by the dealership, it is the assumption that the service is being provided by competent personnel who have our interest at heart. I am very dissapointed by the job done and the experience was distressing. More

Friendly Staff Everyone at the dealership is so friendly. The service representatives were very welcoming, and they gave me a great summary on the condition of my ca Everyone at the dealership is so friendly. The service representatives were very welcoming, and they gave me a great summary on the condition of my car, brake pads, tires, etc. While I was waiting, the sales rep who sold me my Subaru a year ago stopped by to ask how the car was doing. Overall, a great Saturday morning oil change. More

Couldn't have been better Helpful, informative, and polite ... this visit was exceptional. I had a hitch installed on a new vehicle. They got me in right away and did a grea Helpful, informative, and polite ... this visit was exceptional. I had a hitch installed on a new vehicle. They got me in right away and did a great job. More

Extraordinary !! Outstanding Service Associates!!! Alex is ! Bloomington Acura has extraordinary people. Service Associates, Alex, Randy and Brandale, are extraordinary!!! The loaner service,Decruz and Alex, ext Bloomington Acura has extraordinary people. Service Associates, Alex, Randy and Brandale, are extraordinary!!! The loaner service,Decruz and Alex, extraordinary!! Great place to take your car!!! Integrity plus Quality Service!! More

Professional and Friendly Service My service experience has always been friendly and professional ever since I have been coming to this dealership. The service advisors go over everyth My service experience has always been friendly and professional ever since I have been coming to this dealership. The service advisors go over everything about the maintenance of my vehicle and always ask if I have questions. Usually the service does not take as long as the estimate I am given once I arrive. My overall experience has always been excellent! More

Tire replacement Wonderful service and very nice people. Thank you for everything you did for me. They were honest in their recommendation with what my car needed, and Wonderful service and very nice people. Thank you for everything you did for me. They were honest in their recommendation with what my car needed, and even washed it for me. Thanks! More