Luther Bloomington Acura Subaru - Service Center

Horrible Customer Service I brought my car in to get some work done... that part was done well and I had a positive first experience. However, after I picked up my car I notice I brought my car in to get some work done... that part was done well and I had a positive first experience. However, after I picked up my car I noticed that every time I turned or went over a speed bump it sounded like a small object was rolling around in a cavity in the front left part of my car. This was one of the areas that work was done in, so I called and explained what was happening. I was told that it sounded like something was probably left in the car or a piece was rolling around making that sound. They had me come into the expedited service area where they checked to make sure nothing dangerous was happening with the car. No urgent issues but they couldn't find what was making the noise and they told me I would need to set up another appointment to bring it in again for them to look around. Had to wait a few weeks due to thanksgiving, and when I brought my car back in the gentleman at the drop off counter was extremely rude. He had called me a week prior to my appointment asking to change the time I had initially asked for — but since then I had been sent an email reminder for my initial appointment that had the original time, so I forgot the new time and brought it in at the time specified in the email. When I got there, the gentleman was rude and treated me very poorly. Not only that, but once again they weren't able to find what was making the noise. So much time wasted on this and really frustrated that it's an issue caused by bringing my car in for service in the first place. More

Timely, Friendly Service, and well organized. Gives me a feeling of a valued customer and welcomed to the dealership. I was thoroughly informed of all service actions performed. I was given a wash Gives me a feeling of a valued customer and welcomed to the dealership. I was thoroughly informed of all service actions performed. I was given a wash coupon as theirs was out of service due to construction. More

Great service My car was in for a recall and the repair was made quickly and efficiently while I was able to relax in the waiting area. My car was in for a recall and the repair was made quickly and efficiently while I was able to relax in the waiting area. More

It’s a comfortable wait while waiting for my car. Even though it was a very busy day, I chose to wait for my car for an express lane oil change. They were able to get mine done 45 minutes earlier tha Even though it was a very busy day, I chose to wait for my car for an express lane oil change. They were able to get mine done 45 minutes earlier than I thought. Comfortable waiting room with good coffee. I spotted Chad and had a question for him that he immediately answered by showing me on my phone. More

Work completed but no review of what was done or explained. Scope of work was to install a Remote Start on my new Ascent and to investigate a steering glitch. The service rep listened and thought it might be a Scope of work was to install a Remote Start on my new Ascent and to investigate a steering glitch. The service rep listened and thought it might be a symptom of the LKA (Lane Keep Assist). But my understanding is they would check it out. When I picked up the car I was directed to the cashier, paid $6 for gas the loaner (drove a whole 4 miles to the MOA) and that was it. They did a comp car wash which was great. I was disappointed that there was no review about the steering issue. When I arrived back home I looked up on line to find out what LKA is and how to turn it off (tried to find it the manual but gave up). This very well could be the issue, still yet to be proven. The 2nd problem was no instruction on the new Remote Start that was installed. The cashier gave me the 2 remote fobs along with the keys - nothing else. Once home I dug out the Owners Manuel to look up instructions on how to operate the new feature and test it to see if it even worked - it does thankfully. My last Criticism is being charged the $6 for gas having driven 4 miles. The employee did state there would be a min $6 charged for gas if I returned without filling up. This seems ridicules in this case. Guess I expected more for having just spending $35,000+ on a new car. More

service appointment My experience was great with one exception - no car wash. A customer in the lobby with me told me she was offered a Holiday car wash gift card, this w My experience was great with one exception - no car wash. A customer in the lobby with me told me she was offered a Holiday car wash gift card, this was not offered to me. Other than the car wash, I have no issues with your service and would recommend Luther to friends. More

Forester Limited vehicle Starting Problem On July 17, 2019, Luther Bloomington Subaru delivered me my custom-ordered Forester Limited. I am 74 years old, retired, and do not drive often or fo On July 17, 2019, Luther Bloomington Subaru delivered me my custom-ordered Forester Limited. I am 74 years old, retired, and do not drive often or for long distances. On November 7, I took my vehicle in for a multi-point check and the battery was rated good. There was no charge. On December 3, my Forester would not start, battery to weak. I contacted the dealer and was advised to contact Roadside Assist for a battery jump. I did and drove my vehicle to the dealer. They fully charged the battery, performed multi-point check, and updated my software per my request. I was very pleased with the service. The technician indicated that the culprit is not driving my Forester more often and for longer period of time. I had only 250 miles on my odometer. I explained that was not a possible solution for me. I cannot just go out in adverse weather and drive around aimlessly just to recharge the vehicle's battery. I was then advised to buy and use a battery charger/maintainer and leave it connected to the Forester's all the time. I did and it works. Is this a safe solution? Is there a long-term solution? I hope so. More

Service Reciew The team did a a good job. They were courteous and fast. The team really worked hard to deliver a good experience. Some of the prices could have been The team did a a good job. They were courteous and fast. The team really worked hard to deliver a good experience. Some of the prices could have been cheaper for example new wiper blades were $80+ More

Great Service Victor, who was in charge of my Forester's service was very prompt and helpful in giving me updates and explaining the work needed on my car. Victor, who was in charge of my Forester's service was very prompt and helpful in giving me updates and explaining the work needed on my car. More

Friendly, knowlegeable, prompt Service was provided immediately and was done quickly. Scott was friendly and knew exactly what my Subaru needed. The job was finished in less than an Service was provided immediately and was done quickly. Scott was friendly and knew exactly what my Subaru needed. The job was finished in less than an hour. More