Luther Bloomington Acura Subaru - Service Center

Job well done. I especially liked the Subaru Multi-Point Vehicle Inspection report. It is easy to read and see exactly what was done. Well done, I will be ba I especially liked the Subaru Multi-Point Vehicle Inspection report. It is easy to read and see exactly what was done. Well done, I will be back. More

Finally fixed! Our hybrid crosstrek has had a problem that has caused it to have constant warning lights, which makes other systems not work. A previous local deale Our hybrid crosstrek has had a problem that has caused it to have constant warning lights, which makes other systems not work. A previous local dealership told us it was not fixable. We switched to Luther, but haven’t had the time on previous visits to leave it for very long. This time we did. Donnie and the service techs ran many diagnostics and finally came up with the culprit in the battery, which was still under warranty. Now, everything works beautifully...thank you!!! More

Regular Check-up I brought my car in for a regular maintenance check-up. I found the workers, including my service adviser, professional and responsive and the waiting I brought my car in for a regular maintenance check-up. I found the workers, including my service adviser, professional and responsive and the waiting area clean. Additionally, I was offered a loaner car while maintenance was being done on my Subaru. There were three things I was disappointed about: (1) being charged for something I explicitly asked to not be completed over the text message system with my service adviser. Overall, I complained and got the charge removed. The staff also apologized. Recommend everyone review their invoices carefully. (2) Waiting 30 minutes for a loaner. It took longer than it should from dropping off my car to getting a loaner. Again, I appreciate getting a loaner. But it took too long. Should be 15 minutes or less. (3) Car was not washed. I recall a promise being they would wash the cars as part of maintenance. I know it was cold which makes washing the car more challenging. However, it would have been nice for this promise to be met. Given that dealership service is more expensive than independent shops, I have high expectations of service quality. Overall, my experience was mostly good except for the items above. More

Customer Service Great I have been to the Bloomington Subaru Dealership several times. At the beginning, a few years ago, I would say their service was faster but the qualit I have been to the Bloomington Subaru Dealership several times. At the beginning, a few years ago, I would say their service was faster but the quality of customer service was average. In the last year I have definitely noticed that the customer service side of things has greatly improved! They are respectful, patient, actually listen to you, and are not pushy with selling more service anymore! I so very much appreciate the change! The quality of service seems to be the same as other shops. But with the change in how the service advisors communicate and treat you, I would choose it over others. Thank you, Michael Dao for your service yesterday! Great example of servant leadership and gaining customer loyalty! More

Thanks Great service and always prompt. Friendly staff and nice waiting room. Technicians work quickly and provided detailed review of cars performance and r Great service and always prompt. Friendly staff and nice waiting room. Technicians work quickly and provided detailed review of cars performance and recommendations to make better More

Crossteck New car service to repair trim on bumper. They got my car in early and the repair was completed quickly. Tyler as very helpful and explained what was New car service to repair trim on bumper. They got my car in early and the repair was completed quickly. Tyler as very helpful and explained what was done. More

Disappointed Car not washed when I picked up the car. Surprised after a $700-$800 service appointment. Not called when car was ready, lot's of excuses by Aaron Car not washed when I picked up the car. Surprised after a $700-$800 service appointment. Not called when car was ready, lot's of excuses by Aaron More

great people everyone greeted me with a smile. michael was very helpful and kind. he took the time to explain the state of my tires and gave me options and time to everyone greeted me with a smile. michael was very helpful and kind. he took the time to explain the state of my tires and gave me options and time to decide what to do. i never felt rushed to instantly make a decision. michael checked that i understood my options and often paused to ask if i had any questions. michael was awesome! More

too long far too long a wait for accelerated service oil change, was planning on having other things done but over 2 hours for just an oil change was too long. far too long a wait for accelerated service oil change, was planning on having other things done but over 2 hours for just an oil change was too long. More

My experience on 12/19/19 Victoria was very friendly, efficient and knowledgeable. It was a pleasure to work with her. I brought my car in for an oil change/inspection withou Victoria was very friendly, efficient and knowledgeable. It was a pleasure to work with her. I brought my car in for an oil change/inspection without an appointment. I got right in and the work was done very timely manner. My only complaint is that I was told I would get a coupon for a free car wash at Holiday. I didn't think about it when I paid for the service but on my way home I realized I hadn't been given one. More