Luther Bloomington Acura Subaru - Service Center

Great service was performed in a short amount of time! I really like this dealership for service. I had them do the winter check up in a timely fashion. Scott Nemitz, Service Advisor and his team performe I really like this dealership for service. I had them do the winter check up in a timely fashion. Scott Nemitz, Service Advisor and his team performed an oil change and checked out my car for regular maintenance! Thank you for your service. More

So many dashboard lights! You calmed my fears and explained everything that needed to be done. I was able to use the free shuttle to my house while you worked on the car. Aweso You calmed my fears and explained everything that needed to be done. I was able to use the free shuttle to my house while you worked on the car. Awesome customer service!! More

The service was great. Nhu kept me informed and let me know why certain work need to be done. She also delivered the car on time. know why certain work need to be done. She also delivered the car on time. More

Service My work was performed on time and accurately. Always appreciate the loaner car. This service department is top notch on customer service, and is ext My work was performed on time and accurately. Always appreciate the loaner car. This service department is top notch on customer service, and is extremely friendly and helpful. Highly recommended. More

Willingness, communication & transparency, great service! Bought a very nice used car from the dealership. After a couple weeks I wanted to have the alignment checked and the head-unit/radio needed an update. Bought a very nice used car from the dealership. After a couple weeks I wanted to have the alignment checked and the head-unit/radio needed an update. I was working with Tyler Newstrom and he was outstanding. Alignment tested good but the head-unit died when it was updated. Replacement head-unit was ordered and installed. Once I received the car back there was an issue with the new one as well so I bought it back in the next morning. Found a wiring issue and resolved that. I mentioned the blower motor was squeaky so I asked that be looked at since it was in and still less than 30 days old. It was cleared for replacement because of a bad bearing. In all, the service experience was very good. Communication was very good. Tyler obviously cared and wanted me to be satisfied with my service and my new car. He displayed the qualities that I, as a Service Manager myself, value a great deal in my staff and my experiences as a service customer - willingness, honestly, transparency, accountability and integrity. He was great. I also interacted with a few more people, Kyle in finance, Talisha and Tray, all of them were great to work with. More

Did a nice job. Clear about what was done to the car. Finished in a timely manner. I got a loaner that helped to get around. Finished in a timely manner. I got a loaner that helped to get around. More

Got in and out in a really short time for our oil change without an appointment, and was able to adjust regular maintenance to any time for what our schedules needed. They knew our full profile before I eve without an appointment, and was able to adjust regular maintenance to any time for what our schedules needed. They knew our full profile before I even finished parking. More

Very welcoming environment. Upfront with costs and suggestions for other service items on our vehicle without being pushy. I will look here when shopping for my next Subaru. suggestions for other service items on our vehicle without being pushy. I will look here when shopping for my next Subaru. More

Skylynn is very friendly and knows the cars and answers all questions. Very welcoming and services you with a smile will continue to use your service center all questions. Very welcoming and services you with a smile will continue to use your service center More

Disappointing About 10 days after being told brakes on my Subura outback were in good shape (and a $400 maintenance bill), my front brakes were grinding. Returned About 10 days after being told brakes on my Subura outback were in good shape (and a $400 maintenance bill), my front brakes were grinding. Returned to the garage for new brakes and another $300 bill. "Human error" was the explanation for the situation. Can't argue with that, but very disappointing. Love the car and until these two experiences have been reasonably pleased with service. The "human error" explanation makes me question the integrity of the service department. More