Luther Bloomington Acura Subaru - Service Center

The service is fast and friendly. The waiting area is comfortable. The shuttle works well for me for service that takes more than 2 hours. comfortable. The shuttle works well for me for service that takes more than 2 hours. More

Along with being friendly and professional, being a good listener and being able to provide prompt, clear and accurate information goes a long ways for me. My advisor had these qualities thus I felt very co listener and being able to provide prompt, clear and accurate information goes a long ways for me. My advisor had these qualities thus I felt very confident that my vehicle would be taken care of, promptly and done right the first time. I was kept up to date on the progress and offered options to accommodate my experience, expectations were set and met, and findings/solutions were explained. More

Seervice to 2011 Forester on Feb. 6, 2020 Overall I was pleased with the service provided. Since the service took a while I was glad to avail myself od the free shuttle service back to my hom Overall I was pleased with the service provided. Since the service took a while I was glad to avail myself od the free shuttle service back to my home. The shuttle driver was polite and drove safely. The Service representative Nu was polite. My suggestion would be that she relax and talk more slowly. I'm sure she was nervous but she seemed rushed and when she called me on the phone I had to ask her to talk more slowly because I was having trouble understanding her. More

Always great service! It is always a great experience with Luther Bloomington Acura Subaru and Mory! He always makes the process of getting my car serviced as painless as p It is always a great experience with Luther Bloomington Acura Subaru and Mory! He always makes the process of getting my car serviced as painless as possible. More

Service Dept Victor is a ROCK STAR, got my car fixed right away and I am very pleased with the service I received. Great Job!! Mike Sweeney Victor is a ROCK STAR, got my car fixed right away and I am very pleased with the service I received. Great Job!! Mike Sweeney More

Long wait time for appointment for critical repair The actual service center was great. The 3 week wait time offered for a critical repair was not. My low review relates to the scheduling and follow The actual service center was great. The 3 week wait time offered for a critical repair was not. My low review relates to the scheduling and follow up. This was unacceptable and not what I had hoped for or expected. Long story short, the Eyesight and lane assist functions were turning on and off at will, with the lane “assist” almost running me off the road. This would happen on and off as I drove and was pretty scary on the slick roads. The car was possessed. The scheduler seemed less than concerned and offered me an appointment more than 3 weeks away. Only when I got upset did the person relent and “talked to the manager” to move me up in the schedule —only 2 weeks away. Turns out the steering column was off kilter and the lane assist truly was trying to drive me off the road. Thank God I was able to physically force the steering wheel —but an older frail person, or a distracted driver might have gone off a bridge. Really need to consider the urgency of the car repair when scheduling and not just put everyone in the same queue. In healthcare we have something called triage, which is a process where when a patient presents for care, we determine the urgency of the matter based on an algorithm which is based on science on what is truly urgent and can’t be put off. Something for the car repair world is needed—maybe you can implement such an innovation and work on your own quality improvement. Hope so. I gave it a “recommended” vs “not recommended” because the actual service was very good. Once I could stand in front of Victor and plead my case, he was very responsive. Tony the shuttle service driver was also very good. But I shouldn’t have to have gone through the run around on the phone and truly, a better system of evaluating urgency is needed. More

Fast, Great communication, Love the service department (Victoria) Super happy with my Subaru! Love Ross, whom I bought my car from. Very caring people. This grandma is happy she jumped ship from Chevrole (Victoria) Super happy with my Subaru! Love Ross, whom I bought my car from. Very caring people. This grandma is happy she jumped ship from Chevrolet dealership! Best decision ever‼️❌⭕️😘🥳 More

Good deals, fast service, very friendly and accommodating staff. Thank you! Have bought a Subaru Forrester from this dealer as well. Very pleased with everything! staff. Thank you! Have bought a Subaru Forrester from this dealer as well. Very pleased with everything! More

Scott was friendly, efficient, accommodating, had great customer service skills, and pleasant to talk with. The recall was done sooner than expected. I didn’t even have to take the rental that was offered customer service skills, and pleasant to talk with. The recall was done sooner than expected. I didn’t even have to take the rental that was offered to me. More

Super easy to schedule a recall repair. Prompt service and accommodated my request to prioritize, given my busy schedule for the rest of the day. Nice waiting room that allowed me to get my work done whil and accommodated my request to prioritize, given my busy schedule for the rest of the day. Nice waiting room that allowed me to get my work done while I waited . Free popcorn is a great perk :-) More