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Luther Bloomington Acura Subaru - Service Center
Minneapolis, MN
3,939 Reviews
3,939 Reviews of Luther Bloomington Acura Subaru - Service Center
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March 30, 2020
Ongoing service problem. After several service visits to a competitor, I was referred to Bloomington Subaru. My service writer was Victor Flores. Although the problem contin After several service visits to a competitor, I was referred to Bloomington Subaru. My service writer was Victor Flores. Although the problem continues, I have to say, I was given outstanding customer service. I will never return to the previous Subaru dealer! Victor treated me in a professional way. I will return for service, both for help with the ongoing problem, as well as future maintenance. Please give my regards to Victor, his customer service skills are valuable and so appreciated. More
by JeffG
Verified CustomerEmployees Worked With
Victor Flores
March 29, 2020
Overheating engine Prompt appointment and thorough analysis of overheating issue. Excellent followup and updates by service advisor, Aaron. All this while performing s Prompt appointment and thorough analysis of overheating issue. Excellent followup and updates by service advisor, Aaron. All this while performing service balancing act with the ongoing Covid-19 pandemic issue! More
by Tweg43
Employees Worked With
Aaron Keehn
March 28, 2020
This group is well run, and always seems to go the extra mile. Efficient from the moment a customer enters the workspace. Will always recommend mile. Efficient from the moment a customer enters the workspace. Will always recommend More
by tricia1040
Employees Worked With
March 27, 2020
Good Experience As usual, it was a good experience at Luther Acura. Friendly staff, comfy waiting room with good coffee and wi-fi. The only things that bugs me is whe As usual, it was a good experience at Luther Acura. Friendly staff, comfy waiting room with good coffee and wi-fi. The only things that bugs me is when the service professionals are always bringing out a dirty air filter suggesting a replacement...I feel like this happens every time I go in for a service, which is odd... However, the service was great as always. More
by ANSTAFFORDMUSIC
Employees Worked With
Bryan Enriquez
March 22, 2020
Poor service We dropped off our cars to swap our tires from winter to summer. When I got our cars back the low tire pressure lights were on in both cars. The dea We dropped off our cars to swap our tires from winter to summer. When I got our cars back the low tire pressure lights were on in both cars. The dealership said that happens some times and it will turn off on your drive home. Guess what, both cars still have their warning lights on. Time to look for a new dealer. I would hate to think what would happen if I needed something fixed. More
by stefanp
Employees Worked With
I did not write down their name.
March 22, 2020
Recall work Tyler was prompt, courteous and thorough in his work with our vehicle recall work. Everyone I dealt with clearly wanted to make sure this appointment Tyler was prompt, courteous and thorough in his work with our vehicle recall work. Everyone I dealt with clearly wanted to make sure this appointment was completed on time and that my experience was the best it could be, More
by STEVEDORNBACH
Employees Worked With
March 21, 2020
Fast and efficient. Estimate was for an hour and I had my car back within 30 minutes. Still did the full check on the car but didn’t push for additional business my car back within 30 minutes. Still did the full check on the car but didn’t push for additional business More
by ldshidla
March 20, 2020
Less then satisfactory experience. Dropped my car off at 6:30am and heard nothing back by 4pm so I called . Essentially nothing had been done..would have been nice to be notified what was up 6:30am and heard nothing back by 4pm so I called . Essentially nothing had been done..would have been nice to be notified what was up More
by bob@dataiq.com
Employees Worked With
March 20, 2020
Charged for a diagnostic check but didn't get anything done I have had previous positive experiences with this dealership, but was frustrated with my experience on this occasion. I went in for a diagnostic chec I have had previous positive experiences with this dealership, but was frustrated with my experience on this occasion. I went in for a diagnostic check to assess the reason for warning lights going on at random, and they did the hour's worth of work before contacting me to say that they wouldn't go any further until/unless I had my after-market remote starter removed-- at which point they would start the diagnostic check over and charge me again even before doing any work. I would've liked to have the information beforehand that this would be a possibility, or have had the charge waived since nothing was accomplished. Tyler was understanding and empathetic once this issue was realized, but more could've been done to attend to my dissatisfaction. More
by KIELWALTERS22
Employees Worked With
March 19, 2020
Always very personable and professional whenever we have come in for service. Love our salesperson, Amy. We are happily on our 5th Subaru in our home! come in for service. Love our salesperson, Amy. We are happily on our 5th Subaru in our home! More
by BEKSTER007
Employees Worked With
Other Employees :
Bruce Pap, Chad Conti, Amy Anderson
