Luther Bloomington Acura Subaru - Service Center

Great service! I had a nail in my front tire. Repaired the tire checked my levels in less than an hour and all was covered ! I had a nail in my front tire. Repaired the tire checked my levels in less than an hour and all was covered ! More

I typically am not the person in my household responsible for bringing the car to the shop. So I was a bit nervous about where to go and what to do. I was surprised by how clear and easy it was to arrive and for bringing the car to the shop. So I was a bit nervous about where to go and what to do. I was surprised by how clear and easy it was to arrive and drop of and I was delighted by the excellent communication throughout the day. You set the bar for the service center experience (and I can say that having also recently taken our other vehicle to a different dealer for service)! More

The Express service got me right in for my regular oil change and needed other service. Was finished on time, accurately, and staff were professional and friendly. change and needed other service. Was finished on time, accurately, and staff were professional and friendly. More

Great customer service with updates as you wait for your car to be finished. Very comfortable waiting area with free drinks and snacks. Detailed written explanation for future services needed with cost esti car to be finished. Very comfortable waiting area with free drinks and snacks. Detailed written explanation for future services needed with cost estimates. More

The work done was done appropriately. But it is not what I brought my car in for. I wanted the service department to check on the new clutch which was installed by Bloomington Acura/Subar But it is not what I brought my car in for. I wanted the service department to check on the new clutch which was installed by Bloomington Acura/Subaru within a year ago. They determined that there was no problem, after having 3 service providers test-drive my car. It was only after the Service Coordinator did another test drive that he finally concurred that something was not operating correctly. But by then, it was too late to anything about it. I felt that my concerns over my vehicle were not validated. To their credit, Lisa Mullenberg called me a few days later to follow up on my less than positive experience. More

Excellent prompt customer service. Will continue to use this location. This is all I have Will continue to use this location. This is all I have More

Very personable and respectful. I didn't feel like I was being dismissed or talked down to, which is the typical experience at other service centers. I didn't feel like I was being dismissed or talked down to, which is the typical experience at other service centers. More

Great service. The wait was a bit more than one would expect though. Just under an hour…57 mins. The wait was a bit more than one would expect though. Just under an hour…57 mins. More

I was asked to drive over an hour round trip back to the dealership to return someone’s keys that were left in the loaner car I was given while simultaneously being asked to return the car with a full tank dealership to return someone’s keys that were left in the loaner car I was given while simultaneously being asked to return the car with a full tank of gas the following day. All while needing the loaner car after my brand new Outback died 3 times under 1000 miles. More

Easy to set an appointment. The staff are very helpful and efficient. Convenient location. Average cost. The staff are very helpful and efficient. Convenient location. Average cost. More