Luther Bloomington Acura Subaru - Service Center

Was difficlut to contact I new they opened early (6:30) and when I called to make appt and ask a question about Express Service at 6:45 am the message said " Service dept is c I new they opened early (6:30) and when I called to make appt and ask a question about Express Service at 6:45 am the message said " Service dept is currently closed and is open from 6:30 am to 7:00 pm" So I tried again at 7:00 and same answer and again at 7:30 am same response. I finally called the sales dept. and they answered my question at 8:30. Frustrating to say the least. So next day I arrive bright and early at 6:30 am and many Service reps already working and I wondered why one of them didn't answer the phone the day before. They didn't look overly worked.. Service went fine and was done in timely manner. The one minor thing was I asked that the small plastic reminder tag be added to my upper corner of windshield and they didn't do that so I had to turn around and go back to have one printed out to remind me of next oil change. Interesting, they checked this off on the checklist sheet that it was done when in fact it wasn't. Certainly doesn't instill confidence that all the other things checked off on the checklist were actually done or not. Thought you needed to know and I have had service done on our 2010 Legacy for many years at your dealership. More

Had my Forester in for passenger seat airbag sensor recall, took care of the issue, but failed to tighten down the seat bolts. Finger loose recall, took care of the issue, but failed to tighten down the seat bolts. Finger loose More

Good quick service. Very friendly staffTrustworthy Good quick service. Very friendly staff Trustworthy Offensive odor left by someone at the end, really left a poor taste in my mind! Service add Good quick service. Very friendly staff Trustworthy Offensive odor left by someone at the end, really left a poor taste in my mind! Service addressed immediately. More

Good service Dropped Subaru Outback for ,no reservation quick service,...was told it would take a little over an hour. It did.. worked out great. Marisa checked Dropped Subaru Outback for ,no reservation quick service,...was told it would take a little over an hour. It did.. worked out great. Marisa checked me in. She was 👍 great! More

Staff were considerate, efficient, and safe. Everything went as promised. The large facility allows a comfortable wait on premises if needed. Our car runs great. We will keep coming! went as promised. The large facility allows a comfortable wait on premises if needed. Our car runs great. We will keep coming! More

Environment is friendly; staff are great Everyone in the service department is unfailingly courteous, helpful and efficient. This is the only time in my life that I have stuck with the deal Everyone in the service department is unfailingly courteous, helpful and efficient. This is the only time in my life that I have stuck with the dealership where I purchased a car to get all my service work done. More

Oil change Great service, great people. Very efficient. Leon also helped me with some tech issues i had with the new technology if my vehicle. He was great.. Great service, great people. Very efficient. Leon also helped me with some tech issues i had with the new technology if my vehicle. He was great.. More

air conditioner and cargo net Very good experience from pick up of Forester ( COVID care) through assessment and completion of work to final drop off of Forester at home once again Very good experience from pick up of Forester ( COVID care) through assessment and completion of work to final drop off of Forester at home once again. Thank you, Aaron More

Fast Scheduled Maintenance I was in and out in under an hour for scheduled inspection/maintenance. Marissa did a great job explaining everything that was done and the results. I was in and out in under an hour for scheduled inspection/maintenance. Marissa did a great job explaining everything that was done and the results. No-contact car pickup worked great. More

Top Notch Customer Service Keeps Me Coming Back I bought my Subaru when I lived on the south side of the cities. I now live on the north side, but am willing to make the trip back down south to Lut I bought my Subaru when I lived on the south side of the cities. I now live on the north side, but am willing to make the trip back down south to Luther Bloomington due to their top notch customer service. More