Luther Bloomington Acura Subaru - Service Center

Arranged for concierge service for an oil change. No problem except I was charged for the concierge service. I was told originally there would not be a charge for this. Turns out I had made the appo problem except I was charged for the concierge service. I was told originally there would not be a charge for this. Turns out I had made the appointment before an email to the employees, stating there would now be a charge, was issued. I called and the charge was promptly rescinded. More

Promptly and warmly greeted. My tech did a great job addressing concern of satellite radio reception in 2020, saying that Honda / Acura are aware of the issue. I appreciate their transparency with a addressing concern of satellite radio reception in 2020, saying that Honda / Acura are aware of the issue. I appreciate their transparency with any issues. More

I used the accelerated service. Check-in was quick and easy. My advisor, Leo, was great! He kept me informed on progress of my vehicle and I was on my way very quickly. easy. My advisor, Leo, was great! He kept me informed on progress of my vehicle and I was on my way very quickly. More

John R. and Randy have been so gracious and helpful to me over the years. Everything went according to plan — and it was done early! over the years. Everything went according to plan — and it was done early! More

Good job of protecting customers during the pandemic. In and out quickly. Friendly service. They have the option of paying online so you don’t have to pay at the counter. Cleaned surfaces they had touche and out quickly. Friendly service. They have the option of paying online so you don’t have to pay at the counter. Cleaned surfaces they had touched before giving the vehicle back to me. More

I was greeted immediately by name after entering the service queue by Mike. Then he kept me notified of the process and how long it would take to complete the service. When I asked specific questions he service queue by Mike. Then he kept me notified of the process and how long it would take to complete the service. When I asked specific questions he had the answer and even had the mechanic look into a few things I had concerns about. Thank you for such an excellent service experience as a first time Subaru owner. More

I received the same great service as I have always experienced and the Covid practices out in place felt incredibly safe. Thank you for making it easy. experienced and the Covid practices out in place felt incredibly safe. Thank you for making it easy. More

Brought my car in (10/19/2020) for an oil change & a noise/thump in the front, when starting the car first time in the morning. They needed to keep the car overnight to try to duplicate the noise/thump noise/thump in the front, when starting the car first time in the morning. They needed to keep the car overnight to try to duplicate the noise/thump. Quickly got a loaner & was on my way. The next day they called. They'd found an oil leak, covered under the extended warranty, and needed to keep the car longer to fix it. They needed to pull the engine to fix the leak. Also, some cam (?) on the linkage (?) was loose (?) - they think that's what was making the noise. Repairs were done as soon as the parts were available. Took about 4 days AFTER the repairs were completed to get the OK from the extended warranty company. I called on Friday, 10/30 & the car was ready for pickup. They also said the noise/thump was no longer happening. I picked up the car on Saturday, 10/31/2020. Got home & parked it until Monday, 11/2. I went to start it on 11/2 & still have the noise/thump in the front. Every time since then, upon starting it first thing in the morning, I have the noise/thump. Have not called them yet, as I have been too busy to bring it back in - Maybe I'll have some time tomorrow. I didn't mind them having the car for an extended period of time, but I wish they'd have called/texted updates more frequently, instead of me having to call them. I also wish they'd have actually fixed the noise/thump. If I bring it in again for the noise/thump, I suppose I'll have to pay for diagnostics again. As I'm getting close to the end of my extended warranty, I'd like the noise/thump explained. They said it's probably a cold car & the oil is not circulating, but it didn't do it last winter. More

Great....the gentlemen that helped me were awesome.way less time than what they quoted which was great, considering I was an hour away from the dealership less time than what they quoted which was great, considering I was an hour away from the dealership More