Luther Bloomington Acura Subaru - Service Center

We love our subaru!!!! We bought the retired service loaner in May....then this fall paint started to flake off the rear bumper cover. I took it in to the local body shop. I was told the car had damag loaner in May....then this fall paint started to flake off the rear bumper cover. I took it in to the local body shop. I was told the car had damage and the repair was a very poor, fast job....no sealer, no primer. If this was a used traded car I would have been more understanding, but it was your car, a service loaner. I called your dealership...little attention to my concerns. I reached out to Justine, our sales person; she lined me up with Mike, used car manager...he agreed to fix the issue. I wanted either a new bumper cover, or the one on the car to be sanded down, and finished properly. While talking with Mike he called over a guy who looked like he was touching up cars. He agreed that the car had been "bumped". He commented that we did need to have the cover removed to fix the paint. I insisted that it did, as the repair was second rate. I was told to bring the car back the next week on Monday. When my wife dropped it off; no one knew anything about us bringing the car in. There also was not a service loaner lined up. Eventually they took the car and gave her a loaner. When we came to pick up the car three days later the keys were not with the cashier, but on Justines desk. This whole process seemed "fishy" to me; not on the up and up. In total we visited the dealership three times. We drive from near Rochester...it was over 300 miles of driving and about six hours of our time, just to have our car repaired the correct way. I feel there was a lack of integrity, from the poor workmanship with the original repair, to the picking up of the car. We love the car.....probably will not return to buy our next Subie. More

When I called about my car issue, I received courteous and knowledgeable advice. When I brought my car in, I received friendly, professional and knowledgeable service as well. and knowledgeable advice. When I brought my car in, I received friendly, professional and knowledgeable service as well. More

SkyLynn nderstood my personal situation when explained to her and was vey helpful. She did not put pressure on me to buy new tires on the spot and just explained their view. her and was vey helpful. She did not put pressure on me to buy new tires on the spot and just explained their view. More

I went to get an oil change. The staff was super friendly and handled my service within an hour. They also informed me about upcoming service recommendations and advised me about how I can maximize my servic and handled my service within an hour. They also informed me about upcoming service recommendations and advised me about how I can maximize my service package warranty. More

As is always the case the service was excellent. Prompt, efficient, and professional. Sorry I didn't get the names of the service reps I felt with but they all did a great job. efficient, and professional. Sorry I didn't get the names of the service reps I felt with but they all did a great job. More

The service writer seemed annoyed that he had to help me. Like it was an inconvenience. Then did not call when the work was done. Like it was an inconvenience. Then did not call when the work was done. More

I am very happy I bought a Subaru and also happy from this dealership, First service done here and it turned out well. Can;t wait for new building to open this dealership, First service done here and it turned out well. Can;t wait for new building to open More

always top notch service- 9 cars over 30 years- the best; people are friendly, work is done promptly and is always good. COVID precautions all appropriate people are friendly, work is done promptly and is always good. COVID precautions all appropriate More

Great service very friendly peopleAdding more words Great service very friendly people Adding more words since I have to enter 25 words which is a pain in the neck. I won’t fill out any surveys in the Great service very friendly people Adding more words since I have to enter 25 words which is a pain in the neck. I won’t fill out any surveys in the future because of it!! More

Service was excellent and well explained. Looking forward to coming back. Service writer was easy to talk with and made it very easy. Thanks again to coming back. Service writer was easy to talk with and made it very easy. Thanks again More