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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

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3,939 Reviews

3,939 Reviews of Luther Bloomington Acura Subaru - Service Center

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December 08, 2020

Service was excellent. Mitch did an outstanding job. He was very careful to make sure that my needs were understood. He also made outstanding recommendations regarding services. I would most definitely ret More

by Nick from Burnsville
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Rose
December 08, 2020

People are very courteous and pleasant, work is done in the time frame they give or shorter, and the waiting room environment is very comfortable. More

by MANGOSMARIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Karoff
December 08, 2020

The entire process was seamless and worry free. Everyone was helpful and friendly. I hope Luther maintains this valet service even after the pandemic has passed More

by JABLOUNT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Niemitz
December 07, 2020

Service department was fantastic! experience was great and i would recommend to my friends and family.I was in for an oil change and was there for an hour. More

by SNORDLING
Recommend Dealer
Yes
Employees Worked With
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2020

I’ve been coming to Luther to service my 2016 Legacy for over 4 years now and the service keeps getting better. Friendly greetings and step by step communications letting me know exactly what is up and wha More

by markus1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Flores
December 06, 2020

I have had my Acura for a year already and had my 1st oil change that didn't need a recall appointment and was disappointed that they didn't make appointments for a basic oil change, I had a busy day planned More

by KTDELOSREYES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Karoff
December 05, 2020

They Got me in when I wanted. Polite and helpful. Gave me a loaner car so I didn’t have to sit there for hours. More

by CBEST1947
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric who brought me my car was great., Victor Flores
December 05, 2020

Fast, detail oriented, very nice people. Answered all questions. I don’t have the time for twenty five words. Next time I won’t do it at all More

by THOMPSONSANDY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Flores
December 05, 2020

Brought my car into Bloomington Acura Subaru last Friday for an oil change. I was greeted by name and was treated in a most courteous fashion. By the time I got home I received a text message info More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2020

I always feel as if the service personnel are not taking me seriously, and/or trying to upsell me, or bothered I am interrupting them. More

by sue26
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Andrew Larson
Jan 07, 2021 -

Luther Bloomington Acura Subaru responded

Hello Sue, Thank you for taking the time and reaching out. Feedback and concerns of our guests are taken very seriously and we put forth our very best to investigate and resolve any issues to maintain customer satisfaction and overall quality of our Service Department. Please feel free to contact me directly to discuss your concerns. I am very interested in learning what transpired during your visit as I would like to be able to coach/train my team using real experiences. My email is lisa.mullenberg@lutherauto.com. Looking forward to hearing from you. Thank you and be well!

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