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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.7
3,937 Reviews

3,937 Reviews of Luther Bloomington Acura Subaru - Service Center

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September 14, 2022

Fast professional service. No selling to get the cost up, Honest genuine service. I appreciate it. More

by NSPEAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
SkyLynn Dunkley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2022 -

Luther Bloomington Acura Subaru responded

Nspear, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

September 13, 2022

thorough initial evaluation . prompt summary of needs . washed car. fixed and demonstrated how to reset power windows . More

by KEFOLKERT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nov 13, 2022 -

Luther Bloomington Acura Subaru responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! We hope you continue to choose us for all your automotive needs! Take care!

September 12, 2022

Always great service! ! The Service Drive never disappoints, always communicating and very professional from start to finish. More

by 4CWEBER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2022 -

Luther Bloomington Acura Subaru responded

4cweber, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

September 12, 2022

Ask for Scott Putnam! I loved my entire experience with this Subaru dealership. Thank you for helping us get the right vehicle for us. More

by meredith.a.paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Putnam
September 11, 2022

Great service and as always everyone is friendly. Thanks for all looking out for my best interest More

by DANI3LTHOMAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cliff Robb
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2022

Great communication. Always on top of my issues. Car was ready and delivered when promised More

by jerry.haumschild1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2022

Exceeded my expectations with good communication. They also were able to change the oil and update all recalls. More

by JIMOLSONDDS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2022

Dealer Service could not figure out nor fix warranty problem while under warranty. Within only a week after 'service' problem recurred on trip in Colorado. Local dealer told me how to zero out code to More

by THOM1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mitch Rose
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aidan Pixley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

THOM1 responded

Service manager John Reinan responded quickly and very politely to my posted comments here. He patiently discussed the multiple technical difficulties involved in determining the exact cause the serious problem (computer error codes did not give sufficient clues) to specifically identify the faulty component without trying multiple fixes each time the problem intermittently and unexpectedly returned. I was impressed by the service manager's description of the extensive efforts his service team went to each service appointment and especially the way Mitch Rose and Aidan Pixley went to bat for me with their management. Special thanks to those two! The problem has not recurred in the past few weeks and I am hopeful that this issue has been solved. I am now satisfied with the Luther service team's efforts on my behalf and really appreciated the frank and helpful discussion I had with John Reinan, Service Manager, who helped me more completely understand the situation. My major frustration was with the car and definitely not with the staff, who were doing what they could to help and should be congratulated for doggedly pursuing a solution this elusive problem. I am more than satisfied that all staff involved did all they could to help. Staff ratings should all be raised to maximum positive ratings now that I understand their efforts and shared frustration dealing with this problem.

September 10, 2022

Every time I come for service on my car or my girlfriends car, they are quick, professional, and knowledgeable. They take that extra step to make sure your experience is top notch. Love the new inspection vi More

by EJDOWNS14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Kaufman
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2022

Five Stars. Nothing more to say. As I was saying, still nothing more to say. More

by JORGABCD
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Nemitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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