Luther Bloomington Acura Subaru - Service Center

Luther Bloomington Acura Subaru responded

Mcguiretimothy081, thanks for your great review, and for giving our dealership such a high star rating! Your wonderful feedback and rating mean a lot to us.

Luther Bloomington Acura Subaru responded

Rstanbert, your wonderful feedback and rating mean a lot to us. We're happy we could meet your expectations and found our staff to be so supportive during your experience here at Bloomington Subaru. Thanks again and take care!!

Luther Bloomington Acura Subaru responded

Vincer, we really appreciate your great feedback and thank you so much for your positive comments about Aidan! He is an asset to our team! See you next time!

Luther Bloomington Acura Subaru responded

Jimhorn, we really appreciate your great feedback! Next time if you would like a ride to MOA, just see the service manager and she would be glad to give you a ride to go shop!! No problem!

Luther Bloomington Acura Subaru responded

We are disappointed to learn of your experience here at Bloomington Subaru and we appreciate the email you sent on September 18th. However our response was very thorough and forthcoming. We will include our response email for your reference. We do apologize for the delayed refund, sometimes these can take some time with people out for health reasons. We are happy to see that your refund went through. RESPONSE EMAIL We really apologize that the service advisor who assisted you was not able to explain this better. The shop supply charge is not an erroneous charge at all and is a standard charge that 99% of all shops have, it is very common in this industry. We have many things that we use in the shop that we lump into this category for every car that comes though. For instance in your case we have to program your key to match the vehicle. This requires specialized equipment and software programs from the factory in which they charge us for monthly. Some other things would be solvents, cleaners, small quantities of fluids for top off, rags, the servicing of the parts-cleaning machine and maintaining other shop equipment, and the disposal of waste oil and other environmentally toxic materials Various Diagnostic tools. Diagnostic and programing equipment. Software programs for programming and updating Battery testers, jumper, brake lathes, various compressors, ac machine, press, vise, jacks, oil drains, caddy sect. This is all part of the shop that we bill out as a misc fee call shop supplies. Again I'm very sorry that he didn’t explain this better, I will be sure to extend some coaching so that if another customer asks he will be better prepared. As a matter of customer satisfaction I'm happy to reimburse you this fee on a one time basis. I'll have my service coordinator reach out to you to credit your visa. We appreciate you bringing this experience to our attention and giving us the opportunity to provide a detailed explanation.

Luther Bloomington Acura Subaru responded

Morrog, thanks for your great review, and for giving our dealership such a high star rating! Glad we can maintain your loyalty and confidence with Luther Bloomington Acura. We appreciate your support and look forward to seeing you again soon

morrog responded

You’re welcome.

Luther Bloomington Acura Subaru responded

Gpcathcart, we strive for a high level of customer satisfaction in all aspects of our dealership. Glad we can maintain your loyalty and confidence with Luther Bloomington Acura Subaru. We appreciate your support and look forward to seeing you again soon

Luther Bloomington Acura Subaru responded

Valerie.garber, we really appreciate your great feedback! Glad we can maintain your loyalty and confidence with Luther Bloomington Acura Subaru. We appreciate your support and look forward to seeing you again soon.

Luther Bloomington Acura Subaru responded

Emilly.ondara, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We did follow up with you regarding these concerns after the visit but have not heard back. Again We did not stop doing the complimentary car wash, we watched the surveillance of your vehicle being worked on and after he was finished he drove it over to the car wash and ran it through. Did it not look clean? As far as addressing the light on the dash which is what you mentioned in your email , Unfortunately we are unable to provide diagnosis of any kind in the quick lane as that type of serve would require a service appointment with a diagnostic technician. The staff here only perform oil changes and light maintenance. We would be happy to assist you with scheduling a diagnostic appointment if you would like. Just let us know which light is on and what days you are able to drop it off.