Luther Bloomington Acura Subaru

New car purchase It's been 12 years since last car purchase. Marion Ensz approached me on sales floor and discussed several options with me. Very easy and informativ It's been 12 years since last car purchase. Marion Ensz approached me on sales floor and discussed several options with me. Very easy and informative sales session with entire staff at Bloomington Subaru. More

Lessons Learned I want to reiterate my opinion of the service department at Bloomington Acura as still outstanding. I have been using them since 2004. The only thing I want to reiterate my opinion of the service department at Bloomington Acura as still outstanding. I have been using them since 2004. The only thing to know is that Buerkle Acura nearby charges less for service. Example: OW-20 and filter $45.00 and $62.00 at Bloomington. My 2004 TSX needs more extensive service soon quoted at $900.00 and nearly $1200.00 at Bloomington. Here is my recent experience on 3/6/2016 buying a new TLX at Bloomington Acura. My sales associate Anatoliy Kamenov was very professional and in general had my best interest in mind but only if it directed me into buying a car on their lot, understandable I guess. With that in mind I received outstanding service. However, when I said I wanted a black car with espresso interior he said that build wasn't an option. Gee, I just built and found it online sitting in Illinois. Did he not know the configurations or did he fib? I was then on my toes about what else he might be off about. I then asked what type of fuel was recommended and he said 87 octane. I already knew the Acura recommended fuel was 91 octane. What is the point of telling me that? In the end I found a car I liked on the lot in Black Copper Pearl with Parchment interior so all is good to this point. I was an easy sell because I already decided I wanted a TLX and Bloomington Acura had a configuration on the lot that worked for me. Next came the Finance Manager Kyle Nenovich. Watch out for Kyle, he is slippery. For reference I don't buy extended service contracts, that is unless the numbers are worth it to me. In this case I did buy the 10 year/100,000 mile extended bumper to bumper warranty. Why? Because he bundled it with an oil change plan. For $400.00 I get oil changes every 7500 miles for 10 years or 100,000 miles. He then told me the car required pure synthetic oil with changes costing $100.00 each. That means I can get 13 oil changes if I stay on schedule. That is a $900.00 value that I subtracted from the cost of the extended warrantee making buying the extended service contract worth it to me. The problem is that when I called Acura's service department later that day they quoted me $62.00 for the Acura recommended OW-20 oil changes, Buerkle Acura charges $45.00. Also, after reading the manual, the car's computer calculates when you need service and it isn't only by mileage. The maintenance minder calculates the health of your oil based on a variety of driving conditions and it could end up requiring oil changes anywhere from 2500 miles to 12,000 miles. So how does that oil deal agreement line up with how the car is to be serviced at all? What do I do if the computer tells me to change the oil at 5000 miles...change it again at 7500 miles just to get what I bought? No, this whole deal sucked because the value of the offer wasn't calculable by mileage along with the $100.00 oil change lie that was really $62.00. I was quite hot about this for a few days but I have cooled off about it now and blame some of it on my ignorant self. All in all, I got the car I went in for within a few hours of the morning I arrived from a likeable perhaps artfully minded sales associate. I have also come to the decision that if I could tear up the extended service contract and oil change plan because of the miss representation I probably wouldn't. Now, if Kyle the slippery finance guy with a CC education is reading. Your slippery tactics are going to cost you. I did my protection packages for the new TLX elsewhere. You lose your offer. I have service scheduled on my 2004 TSX that will total nearly $1200.00. I'm doing it Buerkle Acura. I have a life time oil change contract at your location on my 2004 TSX that I will use until I can't give the car away. I can choose to do all my costly maintenance at Buerkle Acura for both my new and old Acura's and only do the freebie oil changes with you. You see how that works? And I am only one customer. You are lucky I wrote this nice of a review and really lucky if I don't post my experience to the six floors of IT professionals I lead located 3 miles from your dealership. The lesson learned. Know what you want and read the manual. Know what it cost the dealer and work up from there. If an offer comes up that you don't know the facts about pause and verify. Bloomington Acura will at the very least fib and/or leave out crucial information when dealing with you. More

Great Dealership Worked with Tai Danh in Sales and leasing at Bloomington Acura/Subaru. It has been a while since I have bought a new vehicle but working with Tai and Worked with Tai Danh in Sales and leasing at Bloomington Acura/Subaru. It has been a while since I have bought a new vehicle but working with Tai and other members of this dealership was a pleasure. Bought a beautiful 2016 Subaru Legacy. Their staff worked with us to understand all of the controls of this great car. Look forward to servicing our new vehicle at the dealer as well. Thanks - Bruce and Deb Folken More

Used car purchase I had my first experience buying a Subaru at the Bloomington Subaru dealership and it was wonderful. I was talking with the service manager Lisa and s I had my first experience buying a Subaru at the Bloomington Subaru dealership and it was wonderful. I was talking with the service manager Lisa and she was extremely helpful with setting me up with sales and finance. TJ the pre owned sales manager was very patient with me in helping find the right car to meet my needs and that of my teenage daughter. Kyle in finance was thorough and pleasant to work with. I will continue my relationship with Bloomington Subaru for all of my servic needs. I purchased a 2012 Subaru Impreza and I love it!! More

good dealership, great stff I shopped around for a new outback recently, going to several dealers. Three things sold me on luther bloomington subaru: 1) justine, the saleswoman I shopped around for a new outback recently, going to several dealers. Three things sold me on luther bloomington subaru: 1) justine, the saleswoman who helped me knows her cars and worked hard to find me the right car in the right color/package; 2) the price was better than the "bottom line" places; & 3) Luther gives back to the community. The purchase was easy, low pressure, had fun negotiating a few adds and my trade in. More

Great Service epitomized I have been having a complicated issue with a check engine light on my 2012 Outback. I have had the vehicle at 4 different repair facilities, includi I have been having a complicated issue with a check engine light on my 2012 Outback. I have had the vehicle at 4 different repair facilities, including two other dealerships. I finally brought it to Bloomington Subaru, walked in frustrated and they totally turned that around. They got the issue diagnosed in a reasonable amount of time, gave me an estimate that was very fair, got it fixed in way less time than I had been expected and the estimate was spot on. Everyone I dealt with from the service managers down to the shuttle drivers and car washers treated me like I had brought in a luxury car and made me feel welcome. Kudos to Bloomington Acura!!! More

Autodetecting GPS Receiver Scheduled an appointment because my 2016 WRX navigation system stopped working. After an short time, maybe a mile or two, the error message "Autodete Scheduled an appointment because my 2016 WRX navigation system stopped working. After an short time, maybe a mile or two, the error message "Autodetecting GPS Receiver..." would pop-up and the system would stop updating current position. The problem first happened the morning of 2/25/16 and continued throughout the weekend (4 days). Monday morning when I went to take the vehicle in, the system starting working again. When I checked in at the service center, the customer service representative, and later the manager, claimed they had never heard of such a problem. I mentioned that several reports of this very problem were posted on the web to which they replied that I should not believe everything on the web. I showed them a photo of the navigation unit displaying the error message but they insisted that not much could be done. They suggested that it may have been a GPS satellite network problem. If you have a flat tire, these guys might be just fine. Any issue that requires some legitimate troubleshooting, go somewhere else. More

Stellar Service -- Above and Beyond Drove a Forester for 10 years (not from this dealer) and had several recommendations to them, including Costco. Went in "cold" and were treated so wa Drove a Forester for 10 years (not from this dealer) and had several recommendations to them, including Costco. Went in "cold" and were treated so warmly -- a no haggle, truly "how can we help you get what YOU want" experience the night we went in. We committed by handshake to a car due for delivery in ~two weeks. On the pick-up day, both our sales rep, Ross Stettner, and the Sales manager, Noah Joseph, went above and beyond in giving us a fair price for the trade (which they hadn't seen before), and got our paperwork done fast. I had just flown two red-eyes home and was getting to eyes glazing over, so Ross did a great "here's the basics you need to know" on all the Forester's new features (including eyesight!), and scheduled a time for me to stop back when I was more rested for the real car intro. He has been a valuable "partner" and truly, this is the best car buying experience I have had in the past 3 decades! More

Quick, efficient sales process. This is the fourth MDX we have purchased through sales associate Edward Kapustin. We get a fair price quote right away and he is a pleasure to deal w This is the fourth MDX we have purchased through sales associate Edward Kapustin. We get a fair price quote right away and he is a pleasure to deal with. More

Purchase of new car The entire staff was great in all our interactions. The sales person, Peter Kirby, was very responsive as were Noah and Dillon who assisted in the sal The entire staff was great in all our interactions. The sales person, Peter Kirby, was very responsive as were Noah and Dillon who assisted in the sales process. Anyone would be happy working with these professionals. More