Luther Bloomington Acura Subaru

Justine was great to work with We purchased our new Subaru Outback from Justine Melchior. She was great to work with and extremely helpful through every step of the process. I would We purchased our new Subaru Outback from Justine Melchior. She was great to work with and extremely helpful through every step of the process. I would highly recommend Bloomington Acura Subaru. More

Good job all around My experience with Jake (sales) and the finance guys/closers was positive in all regards. Jake was more low key than overly aggressive-a good thing. My experience with Jake (sales) and the finance guys/closers was positive in all regards. Jake was more low key than overly aggressive-a good thing. He was more interested in explaining pros and cons of the cars and helping me make the buying decision. Knew his stuff and did a good job in presenting the vehicles. Finance staff were competent and easy to work with. Subarus can pretty well sell themselves but the staff made the decision easy. More

Amazing Sales Person We purchased our first new car at Luther Bloomington Subaru. I spent many months researching the Outback. I did not need anyone to "sell" me on the We purchased our first new car at Luther Bloomington Subaru. I spent many months researching the Outback. I did not need anyone to "sell" me on the car. I just wanted to have a conversation with someone that could answer the questions I had and give me the best price available. I literally talked to all dealerships within 100 miles of my home. Justine Melchior was the only sales person that did not pressure me into making a purchase before I was ready. She was always helpful, answered any questions we had and made purchasing a new car stress free! We drove an extra 30 miles to make the purchase from Justine. We were also very happy with Bryon Fagen who helped us with the finance paperwork. We highly recommend both Justine and Byron. More

Brings shame to the SUBARU name Worst place ever! I own a 2008 Subaru Legacy GT and brought my car there for regualr oil changes. The first time they screwed up and gave me regular ( Worst place ever! I own a 2008 Subaru Legacy GT and brought my car there for regualr oil changes. The first time they screwed up and gave me regular (5w 30) oil instead of Full Synthetic. The mechanic was being a jerk and told me my car would be fine but that's beyond the point. The next few times they kept telling me I had multiple oil leaks that required attention. I took my car to my family mechanic to check this out and no oil leaks were to be found. My mechanic lifted my car up on the riser and we looked all over for an oil leak, it must've been an imaginary leak. Even the manager their will try and use your own words against you. Terrible! They really know how to treat their loyal customers like crap. Thanks for nothing. More

Edward is the BEST Acura salesman, ever! He is polite, knowledgeable, respectful, supportive......and truly cares about his customers. Thank you for a wonderful Acura e Acura salesman, ever! He is polite, knowledgeable, respectful, supportive......and truly cares about his customers. Thank you for a wonderful Acura experience. More

Love my subaru! We are leasing a subaru legacy from Bloomington Acura and Subaru. We had never leased a car before and didn't know what to excpect. Kris LaMere and D We are leasing a subaru legacy from Bloomington Acura and Subaru. We had never leased a car before and didn't know what to excpect. Kris LaMere and Dylan were amazing. They walked us through the process and gave us the peace of mind that we needed. We got a great car at a great price. We didn't feel pressure to do more than we could afford. We use their service department for oil changes and maintenance as well. I have recommended them to several friends and family looking for a new car. Top notch service! More

New car purchase It's been 12 years since last car purchase. Marion Ensz approached me on sales floor and discussed several options with me. Very easy and informativ It's been 12 years since last car purchase. Marion Ensz approached me on sales floor and discussed several options with me. Very easy and informative sales session with entire staff at Bloomington Subaru. More

Lessons Learned I want to reiterate my opinion of the service department at Bloomington Acura as still outstanding. I have been using them since 2004. The only thing I want to reiterate my opinion of the service department at Bloomington Acura as still outstanding. I have been using them since 2004. The only thing to know is that Buerkle Acura nearby charges less for service. Example: OW-20 and filter $45.00 and $62.00 at Bloomington. My 2004 TSX needs more extensive service soon quoted at $900.00 and nearly $1200.00 at Bloomington. Here is my recent experience on 3/6/2016 buying a new TLX at Bloomington Acura. My sales associate Anatoliy Kamenov was very professional and in general had my best interest in mind but only if it directed me into buying a car on their lot, understandable I guess. With that in mind I received outstanding service. However, when I said I wanted a black car with espresso interior he said that build wasn't an option. Gee, I just built and found it online sitting in Illinois. Did he not know the configurations or did he fib? I was then on my toes about what else he might be off about. I then asked what type of fuel was recommended and he said 87 octane. I already knew the Acura recommended fuel was 91 octane. What is the point of telling me that? In the end I found a car I liked on the lot in Black Copper Pearl with Parchment interior so all is good to this point. I was an easy sell because I already decided I wanted a TLX and Bloomington Acura had a configuration on the lot that worked for me. Next came the Finance Manager Kyle Nenovich. Watch out for Kyle, he is slippery. For reference I don't buy extended service contracts, that is unless the numbers are worth it to me. In this case I did buy the 10 year/100,000 mile extended bumper to bumper warranty. Why? Because he bundled it with an oil change plan. For $400.00 I get oil changes every 7500 miles for 10 years or 100,000 miles. He then told me the car required pure synthetic oil with changes costing $100.00 each. That means I can get 13 oil changes if I stay on schedule. That is a $900.00 value that I subtracted from the cost of the extended warrantee making buying the extended service contract worth it to me. The problem is that when I called Acura's service department later that day they quoted me $62.00 for the Acura recommended OW-20 oil changes, Buerkle Acura charges $45.00. Also, after reading the manual, the car's computer calculates when you need service and it isn't only by mileage. The maintenance minder calculates the health of your oil based on a variety of driving conditions and it could end up requiring oil changes anywhere from 2500 miles to 12,000 miles. So how does that oil deal agreement line up with how the car is to be serviced at all? What do I do if the computer tells me to change the oil at 5000 miles...change it again at 7500 miles just to get what I bought? No, this whole deal sucked because the value of the offer wasn't calculable by mileage along with the $100.00 oil change lie that was really $62.00. I was quite hot about this for a few days but I have cooled off about it now and blame some of it on my ignorant self. All in all, I got the car I went in for within a few hours of the morning I arrived from a likeable perhaps artfully minded sales associate. I have also come to the decision that if I could tear up the extended service contract and oil change plan because of the miss representation I probably wouldn't. Now, if Kyle the slippery finance guy with a CC education is reading. Your slippery tactics are going to cost you. I did my protection packages for the new TLX elsewhere. You lose your offer. I have service scheduled on my 2004 TSX that will total nearly $1200.00. I'm doing it Buerkle Acura. I have a life time oil change contract at your location on my 2004 TSX that I will use until I can't give the car away. I can choose to do all my costly maintenance at Buerkle Acura for both my new and old Acura's and only do the freebie oil changes with you. You see how that works? And I am only one customer. You are lucky I wrote this nice of a review and really lucky if I don't post my experience to the six floors of IT professionals I lead located 3 miles from your dealership. The lesson learned. Know what you want and read the manual. Know what it cost the dealer and work up from there. If an offer comes up that you don't know the facts about pause and verify. Bloomington Acura will at the very least fib and/or leave out crucial information when dealing with you. More

Great Dealership Worked with Tai Danh in Sales and leasing at Bloomington Acura/Subaru. It has been a while since I have bought a new vehicle but working with Tai and Worked with Tai Danh in Sales and leasing at Bloomington Acura/Subaru. It has been a while since I have bought a new vehicle but working with Tai and other members of this dealership was a pleasure. Bought a beautiful 2016 Subaru Legacy. Their staff worked with us to understand all of the controls of this great car. Look forward to servicing our new vehicle at the dealer as well. Thanks - Bruce and Deb Folken More

Used car purchase I had my first experience buying a Subaru at the Bloomington Subaru dealership and it was wonderful. I was talking with the service manager Lisa and s I had my first experience buying a Subaru at the Bloomington Subaru dealership and it was wonderful. I was talking with the service manager Lisa and she was extremely helpful with setting me up with sales and finance. TJ the pre owned sales manager was very patient with me in helping find the right car to meet my needs and that of my teenage daughter. Kyle in finance was thorough and pleasant to work with. I will continue my relationship with Bloomington Subaru for all of my servic needs. I purchased a 2012 Subaru Impreza and I love it!! More