Luther Bloomington Acura Subaru

Great Integrity! This dealer truly acted upon their two-month warranty: They fixed a malfunctioning transmission by putting in a new one! We especially want to thank This dealer truly acted upon their two-month warranty: They fixed a malfunctioning transmission by putting in a new one! We especially want to thank Mood and Mitch for their integrity and hard work, they truly walk their talk! More

AVOID AT ALL COSTS Avoid this dealership at all costs. My husband I purchased our first Acura from Luther Bloomington in early October 2016. While we are thrilled to hav Avoid this dealership at all costs. My husband I purchased our first Acura from Luther Bloomington in early October 2016. While we are thrilled to have a new (to us) car, we will NEVER return to Luther. After finding the car online, we visited the dealership to test drive, and possibly purchase, the vehicle. Scott, the salesman we spoke with, got the keys and told us it was on the lot - we could find it ourselves. Eventually, Scott did help rectify some minor concerns we had on the car, but otherwise did nothing "above and beyond" to close the sale. He made no effort to get to know us, as buyers or as people, at all. After deciding to move forward with the purchase (begrudgingly - the right used car, at a place that would prove to be the wrong location), we met with Kyle Nenovich. This individual was rude and a liar - he intentionally misled us multiple times throughout our interaction with him. He sat us down and offered us "the lowest possible interest rate" available. When we said we had been pre-approved for a much lower rate (about half of what he quoted), he was "shocked" we could find a rate that low, but said we should still sign his loan offer, and then refinance it at our bank. When we said we didn't want to refinance because of the associated time and costs, he told there were "absolutely no fees associated with taking out a loan or refinancing one." He then told us there would be a $75 fee to take out a loan with them, which is "a very common fee for any loan or refinancing." When we refused to accept his plan (high interest with him; refinance later), he easily found another rate much closer to what our bank offered in order to keep the sale. Kyle then tried to sell us on the add-on packages, to expand our warranties and care - including a package that would protect us, amongst other things, from "acid rain damage." His explanations of these protection packages were incomprehensible and rushed, and when my husband attempted to ask even one question, Kyle was unable to answer. We declined the add-on packages, and it was like a flip switched. My only guess is that Kyle (who I would assume makes a commission off these financing rates and extra add-ons) became upset because we came in with a knowledge base and understanding of what we wanted. His answers became terse and his pace quickened. This rushed pace led to sloppy work: Kyle then finished completing our loan paperwork... for the first time. He subsequently had me sign paperwork that he then had to shred 3 times before (on the fourth try), he got it right. Wrong interest rate; wrong bank; wrong information. When I asked for my copy of the corrected form at one point, he said, "Oh, you don't need that. They're all the same." The last time that he screwed it up, Kyle actually had to call us to come BACK to the dealership after we had left with our new car. Our troubles did not stop there - we were unable to register the car for over 3 weeks, despite Kyle assuring us that we had "everything we needed" when we walked off the lot. He provided NO information about receiving the title or our next steps, despite me asking. I had to email the business manager several times over the next 3 weeks because of missing paperwork, and then only received the title (which was supposed to be mailed immediately after the sale) via overnight shipping when I threatened to contact my attorney. (After being lied to multiple times about it being "in the mail.") We also had to send multiple emails to obtain a check that Kyle promised to send to reimburse us for the gas we had to purchase as soon as we drove off the lot (since they did not fill the tank) - they initially sent a check that was not signed, and then sent a check for an amount less than promised. We attempted to contact the general manager three times via email about our multiple issues; we never heard from him. At best, I would describe Luther Bloomington Acura Subaru as sloppy and unprofessional; at worst, they are deceitful and rude. Avoid this dealership at all costs. More

"Exceeds Expectations" My husband has been a Subaru owner since the 70s. His long-standing relationship with Bloomington Acura Subaru has been nothing but excellent! ALL My husband has been a Subaru owner since the 70s. His long-standing relationship with Bloomington Acura Subaru has been nothing but excellent! ALL of his service visits over the years with each of his Subaru's have been equally exceptional with the highest of marks for outstanding Customer Service. Also, My husbands Sales Agent here, Tony Russell, is a gem! He finally brought me over to "The Better Side"Band I Love my new Forester! Thank you, Tony!! More

Responsive and Patient We worked with Jake Dunham buying our new Subaru. He was patient and always followed up on our questions so we had all the information we needed We worked with Jake Dunham buying our new Subaru. He was patient and always followed up on our questions so we had all the information we needed to make decisions. We have 16 year old cars and Jake was extremely helpful in explaining all the new features and electronics. We are former Honda owners for over 25 years and the change was made less difficult due to the product that Subaru offers and the excellent help we received from Bloomington Subaru and Jake. More

2016 Outback Limited H4 w/Eyesight...Awesome! Looked at 3 vehicles. A 2014 Honda Crosstour EX-L, a 2017 Forester Limited, and a 2016 Outback Limited w/Eyesight. Amy and Mark were very helpful and Looked at 3 vehicles. A 2014 Honda Crosstour EX-L, a 2017 Forester Limited, and a 2016 Outback Limited w/Eyesight. Amy and Mark were very helpful and patient (I brought many questions). They provided valet quality service during our test drives encouraging us (my wife and I) to take as long a drives as needed. We liked the Crosstour and the Forester very much but loved the Outback. When we qualified for the Subaru special financing that was currently being offered, and after looking at the numbers it made sense for us to go with the Outback. And it certainly helped that the price was rated by TrueCar (from Consumer Reports) as being between Good and Great. Made the choice, came in the next day took care of the additional offers (extended warranty, undercoating, etc. to which we mostly declined), information on the various features of the vehicle and of course, the down payment and financing paperwork. Took about 3 hours which might seem like a lot but actually a little over 2 hrs was 'new car/owner trainging'. There are lots of electronic bell & whistles! Overall a very smooth and hassle free experience. More

Outback Touring 3.6R Easy, breezy. We been working with Mary Rad for almost 20 years. The whole process was very straight-forward with no surprises. Paperwork was clea Easy, breezy. We been working with Mary Rad for almost 20 years. The whole process was very straight-forward with no surprises. Paperwork was clear and correct. Lots of time explaining all the technology and connecting phones. I highly recommend Mory and the dealership. More

Recommended All the folks at this dealer were good people. Nice, thorough, and happy to answer any questions or concerns. Any time there was an opportunity to pro All the folks at this dealer were good people. Nice, thorough, and happy to answer any questions or concerns. Any time there was an opportunity to provide additional help or information they were on it. I would recommend this dealer to anyone considering an Acura or Suburu. More

Excellent sales person. Coming from a marketing background I recognized all the traits in Tony Russell that we would want; excellent product knowledge, a good appreciation of Coming from a marketing background I recognized all the traits in Tony Russell that we would want; excellent product knowledge, a good appreciation of the clients needs and a trusting personality. 5 stars for our salesman. More

Great Experience I worked with Amy Anderson to buy my new car. I initially contacted Amy and got the options of each model and its on road price. This helped me to wor I worked with Amy Anderson to buy my new car. I initially contacted Amy and got the options of each model and its on road price. This helped me to work on my finance part and ofcourse the model which i need to go for. The most important thing i liked is "Once i thought i will go and look at the options of CPO vehicles, i had told Amy that i am not pursuing with new car she had thrown me options which really helped me to think at those options". Really appreciated her help for being patience :) I should Thank Bryon and Dylon for their wonderful help in throwing me the finance options. Thanks Bryon and Dylon. Will stop by sometime and say Hi to you guys. Thanks much for your help!!! :) More

Professional and Caring Representation Leasing a 2016 RDX was an example of fantastic and efficient service. Edward provided details that mattered and didn't over push anything I didn't nee Leasing a 2016 RDX was an example of fantastic and efficient service. Edward provided details that mattered and didn't over push anything I didn't need. The evaluation and paperwork timing was quick and the vehicle is great. Thanks to all the team that helped us with our RDX. More