Luther Bloomington Acura Subaru

Poor work quality and service support Brought car in due to suspected minor clutch slipping and lunges. Service department diagnoses confirmed problem and recommend new clutch. They also Brought car in due to suspected minor clutch slipping and lunges. Service department diagnoses confirmed problem and recommend new clutch. They also said " FOUND BOTH REAR STUTS TO be LEAKING BADLY". Took a week to get parts. "During the test drive for the new clutch system the check engine light came on." Was told the front and rear 02 seniors needed to be replaced. Service advisors could not explain why this would happen. Had both sensors replaced. Picked up car and drove home. The next morning I had transmission fluid on my floor. I crawled under car and found fluid driping from the LH center differential. I made an appointment and returned to dealer. They confirmed diagnosis and expected me to pay for it. They agreed to replace it at no charge only after I explained how that could have happened if care wasn't taken when installing a new clutch and speeking with the mechanic. When I initially brought the car in the clutch was the only issue. The engine was running fine. Since the recommend $3361 in repairs the care misses during idle and runs rough at low speeds and during shifting. It also seems to be lacking power at low speed. There is also a random knocking underneath and in the back of the car on uneven pavement. I suspect that one of the new struts is not connected correctly or defective. At this point I have no confidence that this service department will stand behehind there work or correct these problems. Ka More

Good Service Department I’ve been going to this dealership for years. They’ve taken good care of my vehicle. Can schedule an appointment without too much difficulty. Work is I’ve been going to this dealership for years. They’ve taken good care of my vehicle. Can schedule an appointment without too much difficulty. Work is done quickly and correctly. More

Prompt professional service Good service. Explained charges and issues found with car well. quick service without appt. The only thing negative the car wash must not be functio Good service. Explained charges and issues found with car well. quick service without appt. The only thing negative the car wash must not be functioning. I thought they forgot the wash and asked to run through again. It xame out with water dripping but sides and hood did not get cleaned at all. could visible run hand through dirt and dust. More

Great Experiences It was not a stressful experience ... the dealership is a well organized organization Everyone was nice and respectful The overall process of buying It was not a stressful experience ... the dealership is a well organized organization Everyone was nice and respectful The overall process of buying the car only 2.5 hours More

Great customer service! Anthony in your service department is wonderful! He always greets me with a smile, provides fabulous customer service, and took the time to explain a Anthony in your service department is wonderful! He always greets me with a smile, provides fabulous customer service, and took the time to explain a couple of quotes for service that I requested. I have to give a shout out to Gina and Joe, too. I have worked with them on other occasions and they, too, provide excellent customer service. They even remember my name. Gina recently went beyond the call of duty at during a visit. In addition, our car saleswoman, Trish, saw us waiting for our vehicle and stopped to have a lovely chat. I really love this dealership--they make me feel like part of the family. More

Great service department Joe got us in and out quickly. He kept us updated when we ran an errand. I accomplished what I came in for quicker than expected. Joe got us in and out quickly. He kept us updated when we ran an errand. I accomplished what I came in for quicker than expected. More

Appreciate our dealership Very prompt service...comfortable waiting room with all amenities. Everyone is friendly and helpful! Bathroom was spotless. Loved having the car wash Very prompt service...comfortable waiting room with all amenities. Everyone is friendly and helpful! Bathroom was spotless. Loved having the car washed before I left for home. More

Helpful, longer than expected. I had to ask for the multipoint inspection after the express service was done. I found out that none had been done. I asked because they ha e always I had to ask for the multipoint inspection after the express service was done. I found out that none had been done. I asked because they ha e always done such an inspection . I wanted to to know if they found anything of significance during the inspection. The visit summary said I had been asked before the service and declined. This is not true. I was never asked, and if I had ‘t asked, I would have had.a filthy cabin filter until the next oil change. More

Awesome I forgot who i had delt with, but anthony, joe and leo always take care of me whrn i come in amd treat me to the respect any customer deserves I forgot who i had delt with, but anthony, joe and leo always take care of me whrn i come in amd treat me to the respect any customer deserves More

great service Service was quick and gracious. Very comfortable wait area with beverages and snacks! Could not have been easier- drive up to counter, staff right the Service was quick and gracious. Very comfortable wait area with beverages and snacks! Could not have been easier- drive up to counter, staff right there, explanation of and price, and then to the waiting area. NICE. More