Luther Bloomington Acura Subaru

I have been waiting for more than a week for a callback The MPI showed I needed a new battery. When I brought it back two days later to have that and everything else done, they didn't replace the battery. T The MPI showed I needed a new battery. When I brought it back two days later to have that and everything else done, they didn't replace the battery. This became an issue on our vacation. I did everything right--brought my vehicle in for everything to be taken care of before a big road trip, and they let me down. I don't like having my vacation interrupted for an item that was supposed to not happen. More

new car purchase Extremely happy with all parts of the sale and delivery. Edward knows the product he is selling, makes sure he brings his knowledge to the customer, a Extremely happy with all parts of the sale and delivery. Edward knows the product he is selling, makes sure he brings his knowledge to the customer, and takes care his customer in the best possible way. More

Excellent We have purchased numerous car with this dealership and have always been treated fairly. Everyone is very nice and professional. Thank you very much. We have purchased numerous car with this dealership and have always been treated fairly. Everyone is very nice and professional. Thank you very much. John More

Side mirror repair Had to repair sideview mirror. Should have included est. labor in with product costs. Otherwise delivery was as promised and repairs done well. La-di- Had to repair sideview mirror. Should have included est. labor in with product costs. Otherwise delivery was as promised and repairs done well. La-di-da More

Routine maintenance They kept me well informed of possible delays due to backups in the car wash but in the end the timing went very well and service was very timely. They kept me well informed of possible delays due to backups in the car wash but in the end the timing went very well and service was very timely. More

A1,2 service plus bad drivers side mirror light Specifically called in for appointment knowing the light bulb that comes on when walking up to my car needed replacement. After more than an hour and Specifically called in for appointment knowing the light bulb that comes on when walking up to my car needed replacement. After more than an hour and 20 minutes they asked me to show them what I meant about the light not working. Once I did they proceeded to tell me that they didn’t have it in stock and I would have to come back in 2 days later. I am very disappointed because I’ve typically been very impressed with service at Luther Bloomington Acura; but it is very inconvenient for me to make an additional trip since I don’t live very close to the dealership. More

issue still present at pick up. Service center did not test drive the vehicle after service to confirm they fixed the issue. I went to drive it off the lot and was still experiencing Service center did not test drive the vehicle after service to confirm they fixed the issue. I went to drive it off the lot and was still experiencing issue. Also the guy who checked me in at drop off was unprofessional and unhelpful. More

Great experience as always I always know I’m going to have a great experience at Bloomington Acura. Leo was friendly and helped explain the maintenance required and the cost pri I always know I’m going to have a great experience at Bloomington Acura. Leo was friendly and helped explain the maintenance required and the cost prior to service. He also helped me use a few coupons I had. The waiting room is also nice with plenty of space to work or relax while waiting for my car. More

Fast, thorough service! Friendly service, Anthony explained everything and kept me updated as time progressed. The Service department even caught the fact that I had an oil Friendly service, Anthony explained everything and kept me updated as time progressed. The Service department even caught the fact that I had an oil leak that we need to be fixed at a later date and covered under warranty as my car is fairly new. Really appreciate the thorough inspection and work that was done. Anthony was terrific! More

Great experience! Great customer service by Nathan King. He was extremely helpful and was committed to getting me into a vehicle that I would enjoy but would also meet Great customer service by Nathan King. He was extremely helpful and was committed to getting me into a vehicle that I would enjoy but would also meet my budget. More