Luther Bloomington Acura Subaru

new car purchase Extremely happy with all parts of the sale and delivery. Edward knows the product he is selling, makes sure he brings his knowledge to the customer, a Extremely happy with all parts of the sale and delivery. Edward knows the product he is selling, makes sure he brings his knowledge to the customer, and takes care his customer in the best possible way. More

Excellent We have purchased numerous car with this dealership and have always been treated fairly. Everyone is very nice and professional. Thank you very much. We have purchased numerous car with this dealership and have always been treated fairly. Everyone is very nice and professional. Thank you very much. John More

Side mirror repair Had to repair sideview mirror. Should have included est. labor in with product costs. Otherwise delivery was as promised and repairs done well. La-di- Had to repair sideview mirror. Should have included est. labor in with product costs. Otherwise delivery was as promised and repairs done well. La-di-da More

Routine maintenance They kept me well informed of possible delays due to backups in the car wash but in the end the timing went very well and service was very timely. They kept me well informed of possible delays due to backups in the car wash but in the end the timing went very well and service was very timely. More

A1,2 service plus bad drivers side mirror light Specifically called in for appointment knowing the light bulb that comes on when walking up to my car needed replacement. After more than an hour and Specifically called in for appointment knowing the light bulb that comes on when walking up to my car needed replacement. After more than an hour and 20 minutes they asked me to show them what I meant about the light not working. Once I did they proceeded to tell me that they didn’t have it in stock and I would have to come back in 2 days later. I am very disappointed because I’ve typically been very impressed with service at Luther Bloomington Acura; but it is very inconvenient for me to make an additional trip since I don’t live very close to the dealership. More

issue still present at pick up. Service center did not test drive the vehicle after service to confirm they fixed the issue. I went to drive it off the lot and was still experiencing Service center did not test drive the vehicle after service to confirm they fixed the issue. I went to drive it off the lot and was still experiencing issue. Also the guy who checked me in at drop off was unprofessional and unhelpful. More

Great experience as always I always know I’m going to have a great experience at Bloomington Acura. Leo was friendly and helped explain the maintenance required and the cost pri I always know I’m going to have a great experience at Bloomington Acura. Leo was friendly and helped explain the maintenance required and the cost prior to service. He also helped me use a few coupons I had. The waiting room is also nice with plenty of space to work or relax while waiting for my car. More

Fast, thorough service! Friendly service, Anthony explained everything and kept me updated as time progressed. The Service department even caught the fact that I had an oil Friendly service, Anthony explained everything and kept me updated as time progressed. The Service department even caught the fact that I had an oil leak that we need to be fixed at a later date and covered under warranty as my car is fairly new. Really appreciate the thorough inspection and work that was done. Anthony was terrific! More

Great experience! Great customer service by Nathan King. He was extremely helpful and was committed to getting me into a vehicle that I would enjoy but would also meet Great customer service by Nathan King. He was extremely helpful and was committed to getting me into a vehicle that I would enjoy but would also meet my budget. More

Poor work quality and service support Brought car in due to suspected minor clutch slipping and lunges. Service department diagnoses confirmed problem and recommend new clutch. They also Brought car in due to suspected minor clutch slipping and lunges. Service department diagnoses confirmed problem and recommend new clutch. They also said " FOUND BOTH REAR STUTS TO be LEAKING BADLY". Took a week to get parts. "During the test drive for the new clutch system the check engine light came on." Was told the front and rear 02 seniors needed to be replaced. Service advisors could not explain why this would happen. Had both sensors replaced. Picked up car and drove home. The next morning I had transmission fluid on my floor. I crawled under car and found fluid driping from the LH center differential. I made an appointment and returned to dealer. They confirmed diagnosis and expected me to pay for it. They agreed to replace it at no charge only after I explained how that could have happened if care wasn't taken when installing a new clutch and speeking with the mechanic. When I initially brought the car in the clutch was the only issue. The engine was running fine. Since the recommend $3361 in repairs the care misses during idle and runs rough at low speeds and during shifting. It also seems to be lacking power at low speed. There is also a random knocking underneath and in the back of the car on uneven pavement. I suspect that one of the new struts is not connected correctly or defective. At this point I have no confidence that this service department will stand behehind there work or correct these problems. Ka More