Luther Bloomington Acura Subaru

Great customer service You receive great customer service and super convenient. You are able to make your appointments on line. You drop your car off and they shuttle you to You receive great customer service and super convenient. You are able to make your appointments on line. You drop your car off and they shuttle you to your office. The kid who drives you deserves recognition. He is great. They keep you updated on your car and give you a loaner if you need it. We are thrilled with our Acura’s! More

Great service Great service. I really appreciate the loaner vehicles. Mitch is very helpful. They deliver on time. Service hours are great too. Best dealership I h Great service. I really appreciate the loaner vehicles. Mitch is very helpful. They deliver on time. Service hours are great too. Best dealership I have used. More

Pleasant experience Long story short, I worked with Shirl on getting my new Crosstrek. She was very helpful and informative. I hope she’s still there when I return for my Long story short, I worked with Shirl on getting my new Crosstrek. She was very helpful and informative. I hope she’s still there when I return for my next Subaru. More

Lie to get you in the door/ poor customer service Set up a “warranty” appointment for warped rotors at 27,000 miles. Before hand I called to verify that they would be covered which I was told they wou Set up a “warranty” appointment for warped rotors at 27,000 miles. Before hand I called to verify that they would be covered which I was told they would be. Asked for an oil change as well as tire rotation. Service advisor told me 2 hours for everything. After two hours they called to tell me the oil change was done but they would not warranty my rotors. After speaking with the service manager John, he wouldn’t help at all. I even offered to pay for new pads. He also told me I’m “not a customer”! Horrible service!!!! Will never go to or suggest the Luther group to anyone. More

100,000+mile service appointment Randy Larsen in Service Department is outstanding! Greets you with a smile, pleasant, knowledgeable, calls with repair status. An asset to Bloomington Randy Larsen in Service Department is outstanding! Greets you with a smile, pleasant, knowledgeable, calls with repair status. An asset to Bloomington ACURA! Jo M. More

No pressure service I returned after a few visits to a nearer Subaru service but there I felt pressure to spend more on more services. Here I was given options and great I returned after a few visits to a nearer Subaru service but there I felt pressure to spend more on more services. Here I was given options and great explanation. Love the car wash and treats. More

Thorough, accommodating, satisfied with outcome The salesperson listened, gave us good advice and educated us about the car’s features. We bought the car we wanted and feel good about a professio The salesperson listened, gave us good advice and educated us about the car’s features. We bought the car we wanted and feel good about a professional experience. More

Warranty service (minor) and Love Encore visit I have been bringing my subarus to this dealer for ten years, service always seems fair and attentive. Attention and enthusiasm from service personnel I have been bringing my subarus to this dealer for ten years, service always seems fair and attentive. Attention and enthusiasm from service personnel has seemed to get even better in the past 6-12 months. They are always very attentive and friendly and thorough in their explanations. Love Encore visit was fine, Chad was enthusiastic and thorough. Most of the issues I was having are just failures of the system (navigation and car play), nothing he could do anything about, but he was able to clarify a few things. The only sub-par part of the experience is at the reception desk, where I never feel like I am getting very much consideration. I'm not sure if there's some part of the receptionist's job that is much more important, but at a desk labeled "reception" I expect to get the same level of attention and thoughtfulness that I get at the service counter, and that sure isn't my experience. More

Sales person great. Dislike the payment process Overall good experience. Ross was great. Responsive and patient. The only issue was that I said I had done my research and didn’t want any of the add Overall good experience. Ross was great. Responsive and patient. The only issue was that I said I had done my research and didn’t want any of the add on sales like warranties undercoating etc and we still wasted 20 min listening to the finance guy trying to sell something I said no to. I get understand that it is it his job, but it made a great experience uncomfortable. Quit being a car dealership and listen to the needs of your customers. More

Always great service Great service, we will always go there because it’s convenient and fast also I like the free snacks and drinks it helps when you don’t get to eat anyt Great service, we will always go there because it’s convenient and fast also I like the free snacks and drinks it helps when you don’t get to eat anything and this is always available to their customers. More