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Luther Bloomington Acura Subaru

Minneapolis, MN

Overview
Employees
Reviews
Vehicles
4.7
5,476 Reviews
Here at Luther Bloomington Acura Subaru our goal is to make your car-buying and car-driving experience hassle-free. We are proud to serve Minnesota from our home in Bloomington. Our location at 7801 S. Lyndale Avenue, Bloomington, MN and makes us the best place for residents of the Twin Cities area to shop for and service Subaru and Acura vehicles
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7801 Lyndale Ave S

Minneapolis, MN

55420

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Showing 5,476 reviews

July 20, 2022

I'm only giving a fair review this time for one reason: it took four visits for our repair to be done correctly. One of the repairs was clearly because the repair tech had done a sloppy job. The staff wa More

by kentrahm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Nemitz
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2022 -

Luther Bloomington Acura Subaru responded

HI Kent, thank you for taking the time and leaving this review. We are happy that we were able to repair your concern regarding your tailgate. Its unfortunate that you are only able to give us a 2 star rating. Upon looking at your history we only have 2 visits listed in our history in regards to this. One to diagnose and order parts and one to repair and install the parts. Your other 2 visits to our dealership were to install accessories purchased with the vehicle and your first visit to our Express department for your first 6 month/6000 mile oil change. I apologize if we are missing something. Please contact us if you have any concerns that we can assist in addressing. We appreciate you letting us know.

Jul 21, 2022 -

kentrahm responded

The issue was a rear hatch on my Outback that wouldn't open or close properly. At the first appointment we were met in the bay by Scott Nemitz who pushed the button on the dashboard a few times, saw that it worked a bit, and sent us on our way without registering us as customers. The problem returned within a few hours. At the second appointment, the car was taken into service and was diagnosed as having faulty hydraulics in the pistons that open and close the hatch. Parts were not in stock so we were told to wait until they came in to have the door fixed. At the third appointment, we brought the car in and it was serviced. A few days later, the right piston jumped off the pin that attached it to the door; clearly the repair had not been done correctly. I pushed the piston back into place, hoping that it would last. We made an appointment and came back a fourth time to be sure the door was repaired. We were again met my Mr. Nemitz who said that a clamp or a pin needed to be clicked into place for the piston to hold in place. He inspected it and said that it was OK and that no further repairs were needed. Again we left without being registered into the system. I have the dates for three of the times that we brought the car in: June 1, 16, and 29. Another issue was the difficulty in making an appointment. I tried using the online appointment system and it wasn't working. I called Mr. Nemitz's phone directly and left messages that weren't returned (He was on a long weekend break, something not noted in his message). When I called the service desk I was on hold for at least 20 minutes before finally talking to someone. I really didn't think that it should be that difficult to talk to someone at the dealership. One more issue is that I've heard that some other Subaru owners have had similar problems. If that's the case, then the car should have been accepted for service the first time that I brought it in since this is a known issue with the car. That would probably have eliminated two of the visits and have resulted in a 5 star rating I think that the combination of all those difficulties merits a two star rating for this relatively trivial repair. We have liked just about everything else about the dealership and expect that we will receive excellent service in the future.

July 20, 2022

This was the best experience! SkyLynn was responsive, professional and courteous. The repair was easy to understand, affordable, and done quickly. Thank you! More

by NOLSON
Recommend Dealer
Yes
Employees Worked With
SkyLynn Dunkley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 20, 2022

I've been back twice for service since I bought my pre-owned Forester from Luther Bloomington in 2020, and have had unsatisfactory visits both times. The first visit was the new license plate install More

by BRIANBHANSON
Recommend Dealer
No
Employees Worked With
SkyLynn Dunkley
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July 19, 2022

Service was friendly, quick, and accurate and offered to be of further help if we had further questions later. More

by ndknudsen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo Alas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2022 -

Luther Bloomington Acura Subaru responded

Thank you so much for the wonderful review, we will always be here if you need us! See you next time!

July 19, 2022

Randy Larson was very helpful. Things went very smooth. So appreciate good customer service!! Thank you. More

by ROZSANDILLA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2022 -

Luther Bloomington Acura Subaru responded

Thank you so much Rozsandilla, we very much appreciate you letting us know! See you next time!

July 18, 2022

Took my Subaru Outback for its first scheduled maintenance. The staff was very professional and courteous. The maintenance technician sent a video of all of the items he checked and sent it to me More

by jefftodd
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Yeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 18, 2022

Everyone we met with was friendly, professional, and went the extra mile to make our purchase of a new car a PLEASURE! Thank you for the excellent service and great experience. This is our second Acura RDX a More

by BNIELAND2
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 18, 2022

I have been bringing my MDX in for service for several years. In fact, I have only brought it to Bloomington Acura since I purchased it. I always receive great service and I completely trust whomever ma More

by ANDERSON.PAUL7775
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2022 -

Luther Bloomington Acura Subaru responded

Thank you so much! We very much appreciate you letting us know and thank you for your continued business over the years! Take care!

July 16, 2022

Best service ever since I have been here for my car service they take a good care and they explained it all thanks again for the service More

by Jonathan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cliff Robb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 16, 2022

All in all it was just very easy drove in they check the cut out for me I said upstairs and was done within 45 minutes which is just fine More

by JOJUVELI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo Alas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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